Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

868 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


WA
William A.
North Tonawanda, NY
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Honda Element
Excellent service, friendly people, have it done when they it will be, prices for the work is reasonable I recommend this company to anyone

TG
Tom G.
North Tonawanda, NY
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Tom said the service was the best.
This review was collected via phone interview by Customer Research Inc.

DI
David I.
Ransomville, NY
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Perfect alignment!
Mark took care of our 77 Corvette's front end alignment and the car now tracks straight as an arrow! The job was completed as promised and we received a phone call as soon as it was ready. Once again completely satisfied with service provided! Thanks!

TD
Tom D.
New York
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Tom said the business is good and no complaints. They do great work at a fair price.
This review was collected via phone interview by Customer Research Inc.

SK
Shawn and Theresa K.
Amherst, NY
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
The quality of work, and professional work ethic.
The guys do great work, I highly recommend Johns, I've been doing business with John personally for over 25 years, my father in-law for over 30 years. Their honesty and integrity have always been at the highest level! If you want peace of mind, go to John's motor shop. Mark, Nick, and the crew will get it done right.

CA
Carol A.
Niagara Falls, NY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019
Great customer service
Great customer service

RD
Robert and Mandie D.
North Tonawanda, NY
Ford Transit Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Trustworthy
I trust Johns because they do the job right and stand behind their work

RB
Robert B.
East Amherst, NY
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Great time at John's Motor & Transmission Shop
This is the only location I come to with my vehicle's needs. Whenever I arrive, somebody, usually Mark, is always there with a welcoming smile and is genuinely concerned about me and my car. On this occasion, I needed to have the inspection completed by the technicians. While I waited in the customer area, I had a nice conversation with Donna, as well as John ( younger). I always feel comfortable and never rushed . Plus, I know that the work required on my 2017 Buick Regal has been completed down to the last minor detail. The dealerships provide you with movies and donuts. However, they do not compare to John's employees who make sure they do the best job possible and get me safely on my way. Kudos to this establishment for hiring such adept mechanically educated and conscientious personnel. I have been having work done for at least a decade and am and always will be a return customer.

JW
Joanne W.
Niagara Falls, NY
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
They care about my safety.
My car needed an inspection and was not passed because there was so much rust from the bottom going up. So the car was junked today. They really care about my safety and that of my family.

SP
Salvatore P.
North Tonawanda, NY
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Nice people.
Pleasant people, honest pricing and good service! What more could you want.

TM
Theodre M.
North Tonawanda, NY
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Theodre said the business was wonderful and he has no complaints. The mechanics are very smart and do a great job.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
North Tonawanda, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Fast, friendly service as always!
Fast, friendly service as always. People are so nice here, always look forward to seeing them.

V
Valued Customer
North Tonawanda, NY
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
John D
Did a great job

CR
Corrine R.
Niagara Falls, NY
Kia Rondo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Corrine said that the place has very good staff so she gave them her business.
This review was collected via phone interview by Customer Research Inc.

TK
Tony K.
Williamsville, NY
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Tony said the service was good.
This review was collected via phone interview by Customer Research Inc.

TK
Tony K.
Williamsville, NY
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Tony said the service was good.
This review was collected via phone interview by Customer Research Inc.

KG
Kelly G.
North Tonawanda, NY
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Amazing customer service.
I took my 06 Colbot in to see what was causing it to have issues. Nick called and explained everything to me.. And even though I had to keep asking him a lot of questions or having him explain the problem again he was always so polite and very understanding since I was upset . I just bought the car after having my previous one in the shop where we found out that is wasn't fixable. Nick went out of his to make me feel comfortable and relaxed. Nick is one of the best mechanics around.

KJ
Kurt and Melissa J.
North Tonawanda, NY
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
very knowledgeable and friendly service
excellent service, friendly people who listen to the problems and skillfully make a plan to repair the problems

RG
Rich and Diane G.
North Tonawanda, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Fixed my tire pressure sensors
Great job thanks

MM
Michael M.
North Tonawanda, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Re-inspection
I was ha]happy that the vehicle passed. However, I have never been charged twice for the inspection at any other shop I went to. I was under the assumption that once the items that failed were fixed that the sticker would be put on due to the fact that the car wouldn't talk to NYS due to a malfunctioning wires for the OBD2 connector. I do understand that it is stated that this is a charge would be added for each instance. But like J stated before. Your shop was the first to charge that...