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Johnson's Auto Care, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(711 Reviews)
92
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Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Johnson's Auto Care, Inc. is your local full service Automotive Maintenance and Repair Facility and comprehensive tire store in North Conway, New Hampshire. Our philosophy is simple: we always deliver, and we always exceed customer expectations. We specialize in General Automotive Maintenance, Tires, Transmission Diagnostics & Repairs, Johnson's Auto Care, Inc. is your local full service Automotive Maintenance and Repair Facility and comprehensive tire store in North Conway, New Hampshire. Our philosophy is simple: we always deliver, and we always exceed customer expectations. We specialize in General Automotive Maintenance, Tires, Transmission Diagnostics & Repairs, and much more. Johnson's Auto Care... "What an Auto Service Experience Should Be".

With brand name tires like Continental®, General®, Michelin®, and more, we know you'll find what you need. We have built our reputation on years of quality in the Mount Washington Valley and are well known for our customer satisfaction and great service!
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Categories
Car Maintenance, Repair Shop, Tire Sales and Repair
Contact
(603) 356-7051

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
577 Eastman Rd Po Box 3116 Center Conway, NH 03813
Johnson's Auto Care, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(711 Reviews)

MC
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Marchian C.
Conway, NH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2024
verified customerVerified Customer
5
Not like my last 5 star visit
My first experience was 10/10. I have referred many people here since. This last time, I needed a battery replaced, the girl at the front was rude on the phone, barely friendly in person, completely different not welcoming experience with the customer service associate on site. Plus the cost was $50 higher than if AAA had installed it roadside. Seems suspicious.
Elicia B., Office Manager from Johnson's Auto Care, Inc. responded on 04/09/2024 11:40 AM

Hi Marchian, We're happy to hear you had great service the last time you were in and we appreciate you taking the time to let us know about your experience this time. I'm sorry you didn't feel your experience was at the high level it was last time, and the high level our customers have come to expect from the entire staff at Johnson's. We have never had a complaint about Katherine being rude on the phone or in person. As a matter of fact, we usually receive compliments on how friendly she is, along with the rest of our employees. If Katherine, or anyone else here was having an "off" day, then we apologize that you didn't get to experience Johnson's at our best, as you had during your prior visit. 
As for the cost of the battery, I can not speak to AAA's pricing. What I can say is that you were given, and agreed to a price, before we installed your new battery. Nothing suspicious about that! 

Elicia Bernard
Office Manager
Johnson's Auto Care, Inc.
603.356.7051

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