Jourden Automotive Services - CLOSED

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

135 Reviews

99% Would Recommend
Latest Review about 3 years ago

Reviews


DS
Diane S.
Britton, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2015
This place is an avoid like the plague automotive shop
Took vehicle in for idling repair and $850 later the vehicle is doing the same thing. We were charged $145 for computer scan to locate the problem and had parts put in that did not correct the idling. The labor was about $350 and the parts were 4 times higher than what you can get the ones they put on my vehicle. The mass air flow sensor was put on and they did not even try and clean the old one which can be done with a can of MAF cleaner. This part which was made in China cost me $240 which I could have gotten an american made on for $60. It has been a nightmare dealing with these smug mechanics and I still have a car doing the same thing and am our $850. Consumers BEWARE you will not like the treatment you get.

JK
Jeff K.
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2012 Category: Service
Jeff said the business always completes the work quickly, and everyone is very nice.
This review was collected via phone interview by Customer Research Inc.

JW
James W.
Ann Arbor, MI
Chevrolet Corsica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2012 Category: Service
James said this business did an exceptional job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

OQ
OFOSUAH Q.
Saturn SL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2012
Appointment @short notice
Excellent service as always

EN
ELS N.
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2012
unique atmosphere, personal connection
As always, I was very happy with the service. I know that my car is in good hands at Jourden
John & Bob J. from Jourden Automotive Services - CLOSED responded on 12/13/2012
Thank You, it is always good to see you. John

BE
Bruce E.
Pontiac Grand Am
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2012 Category: Service
Bruce said he knows the emplyees at this business. He said they do a good job and they provide friendly service. He has recommended this business to others before.
This review was collected via phone interview by Customer Research Inc.

TM
Ted M.
Pontiac GTO
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2012 Category: Service
Ted said they are very courteous and friendly. He said on Friday he called them and they took him in within half an hour. He always enjoys going to this business.
This review was collected via phone interview by Customer Research Inc.

LO
LYNN O.
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2012
Good customer service.
I would recommend Jourden's Automotive Services.
John & Bob J. from Jourden Automotive Services - CLOSED responded on 12/10/2012
Thanks for the review John & Bob

WH
WYE H.
Subaru Outback
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2012
Trust is Paramount
Jourden's has been recommended by my partner and several other locals. Reliable expertise is important to me.

BS
Bob S.
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2012 Category: Service
Bob said this business was honest and straight forward. He said he appreciated the work this business did on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JV
Jessica V.
Saab 9-3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2012 Category: Service
Jessica said this facility did fine.
This review was collected via phone interview by Customer Research Inc.

JJ
Jim J.
Ford Expedition
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2012 Category: Service
Jim said this business provides good service and information. He is very happy with it.
This review was collected via phone interview by Customer Research Inc.

LH
LAURA H.
Ann Arbor, MI
Pontiac Vibe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2012
Informative at each step
I came in for a new check engine light. The mechanics kept me posted every 15 minutes or so with what was happening, what they had discovered. They explained things in terms any layperson could understand, gave me every choice in what I wanted to do next, as well as recommendations. Great! It helps that the repair ended up just being a quick clean of a part, not too expensive either.

RH
Roman H.
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2012 Category: Service
Roman said they were really good, they did the work quickly and on time.
This review was collected via phone interview by Customer Research Inc.

IS
Ihad S.
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2012 Category: Service
Ihad said this business is great.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
GMC Envoy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2012 Category: Service
Joe said the service was decent.
This review was collected via phone interview by Customer Research Inc.

MM
Molley M.
Jeep Liberty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2012 Category: Service
Spoke with Molley. She stated she has being going there for years. It was also shared that the staff is nice, the prices are good and the business gives students a discount.
This review was collected via phone interview by Customer Research Inc.

ES
Elliott S.
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2012 Category: Service
Elliott said this repair was easy and simple. Also he mentioned that the vehicle drives like it's brand new.
This review was collected via phone interview by Customer Research Inc.

DL
Dusty L.
Toyota Prius
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/03/2012 Category: Service
Dusty said the wrong part was ordered resulting in a small job of replacing a battery taking all day long. He said the representatives of the business are friendly and personable.
This review was collected via phone interview by Customer Research Inc.
John & Bob J. from Jourden Automotive Services - CLOSED responded on 11/29/2012
We had ordered a Battery for Mr. Lopez's 2004 Pruis not a normally stocked item. When Mr. Lopez dropped off his car the next day we removed the battery(it is in the trunk storage area) and matched to the new one, we could see it wasn't a match. Calling our supplier we were told there are two batteries listed for this car and he had not sent us the right one. We were able to find a battery, pick it up and install it by 1:30 that day. We had told Mr. Lopez it would be done by 10:30 and we were sorry it couldn't have been done by then .

MT
MIKE/ MARY ELLEN T.
Ann Arbor, MI
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2012
Honest and dependable.
We will continue to have Jourdens service our vehicle. We like their personal and professional attitude.

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