Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

361 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


RK
Ruben K.
Moreno Valley, CA
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Ruben said the service was awesome and the prices are competitive.
This review was collected via phone interview by Customer Research Inc.

RL
Roman L.
Moreno Valley, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Roman said the staff do all of his vehicles. He likes them, and relies on them for their honesty. They're also real good with quality and price.
This review was collected via phone interview by Customer Research Inc.

WD
Will D.
Moreno Valley, CA
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Will said this business did a job well done and everything worked out.
This review was collected via phone interview by Customer Research Inc.

JA
Jose A.
Moreno Valley, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2019
Bad Mechanic Service
I do not recommend you to use this business. This mechanic shop is cheating their clients.

I asked for a diagnostic of my vehicle, they told me that I needed to have my timing belt replaced.

I was billed for a new Starter Assembly that was removed and replaced. No mention of any work on a timing belt being replaced.

They knew I had removed and replaced the Starter Assembly already because I had brought my vehicle to this shop to find out what else the problem was if it was not the Starter Assembly.

If the issue was really the timing belt, why is it not in the bill??
They charged me for parts they didn't purchase (Starter Assembly) or install. THESE GUYS ARE FRAUDULENT.

Yo recomiendo no usar este negocio de servicio en mecanico el dueno de este pronostica que nesecita su carro y cobra por partes que supuestamente le instalo y no es berdad asi les aviso a todas las personas que no lleben su vehiculo a este taller estan haciendo Fraude.
Bobby T. from J's Family Auto Center responded on 05/06/2019

Some clarification is needed.  The vehicle came in with a No Start Issue.  We diagnosed the vehicle and found that the starter was malfunctioning.  We called the customer snd updated him as to why the vehicle was not starting.  We gave him an estimate and the customer approved the repairs.  further, this vehicle has a Timing Chain.  Unless you have issues with chains, Tensioners, or chain guides, the Timing Chain should not need to be changed.  So I ask Mr. Jose A. at what point did we commit fraud?


EA
Ernie A.
Moreno Valley, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019
Amazing service.. Amazing prices
I have worked with Jr for years now for every type of service on my vehicles, always has great customer service, always fair prices, I always leave knowing my car had been repaired to the fullest.

LK
Lyman K.
Moreno Valley, CA
BMW 745i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2019 Category: Service
Lyman said that he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JC
Jesus C.
Moreno Valley, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Jesus said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
California
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Anthony said he was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

KW
Kennith W.
March Air Reserve Base, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019
They r fast and will do their best to satisfy the customer... Excellent work and Staff!
They absolutely wholeheartedly care about the customer being serviced from them. Their really good at what they do and very friendly, like family to me!

LW
Lamahr W.
Moreno Valley, CA
INFINITI I30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Lamahr said he got good service.
This review was collected via phone interview by Customer Research Inc.

AW
Agustina W.
Moreno Valley, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Agustina said the staff were fast and nice.
This review was collected via phone interview by Customer Research Inc.

MS
Michelle S.
Moreno Valley, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Good service as always
J’s auto took care of both my cars in one weekend in a timely manner. They always have great service.

DV
Donna V.
Banning, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Respectful to customers
I have been going here for three years and Bobby and Junior are the best they’ve help me with my car brakes and rotors the stuff and every time I go in there their prompt and always have my car ready for me I recommend these places for people to get their car done thank you Bobby and Aryn and Junior

AB
Amanda B.
Moreno Valley, CA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Amanda said the business's employees are excellent, they seem trustworthy, they have great prices and they are very friendly.
This review was collected via phone interview by Customer Research Inc.

BM
Bobby M.
Moreno Valley, CA
Nissan cube
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Bobby said they have really good customer service, they help out a lot, they answer all his questions and he goes there all the time.
This review was collected via phone interview by Customer Research Inc.

AC
Albert C.
Indio, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Albert said pretty much, it's the only place he takes his vehicle to.
This review was collected via phone interview by Customer Research Inc.

AA
Andre A.
Moreno Valley, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Andre said the work was done in a timely manner. The service was very quick and the people were polite. He felt very comfortable, and everything worked out just fine for him, so he was happy with the service. He does need more work done and will probably do that this week. The gentleman at the front desk was very nice, so he really enjoyed his experience.
This review was collected via phone interview by Customer Research Inc.

AD
Anthony D.
Moreno Valley, CA
HUMMER H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Anthony said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MA
Matthew A.
Moreno Valley, CA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Returning customer
They appreciate there customers and that's a great thing

TR
Trino R.
Moreno Valley, CA
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2019 Category: Service
Trino said the staff are good people.
This review was collected via phone interview by Customer Research Inc.

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