Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

216 Reviews

99% Would Recommend
Latest Review 20 days ago

Reviews


JC
Jessica C.
Fort Wayne, IN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Jessica said they are awesome at this place.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Columbia City, IN
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Jim said he was extremely happy with the quick turnaround on the repairs and the diagnosis.
This review was collected via phone interview by Customer Research Inc.

MH
Merle H.
Fort Wayne, IN
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Merle said the staff did a great job and were very nice people.
This review was collected via phone interview by Customer Research Inc.

LC
Lori C.
Fort Wayne, IN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
great service
Every time I've brought or had my car towed to JTS, the service has been great. Employees are always kind, helpful and explain things. Cost is reasonable and I have never had any problems with repairs or service that was done.

JM
Jordan M.
Indiana
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Jordan said the staff were quick to help him. They checked his vehicle out and got it fixed.
This review was collected via phone interview by Customer Research Inc.

DZ
Dave Z.
Fort Wayne, IN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2019
We Appreciate JTS!
We appreciate JTS. Always great service at a reasonable price. We’ve been customers with all of our vehicles for many years!

CM
Carol M.
Fort Wayne, IN
Pontiac Bonneville
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2019 Category: Service
Carol said they could have been more polite during the conversation.
This review was collected via phone interview by Customer Research Inc.

CS
Clyde S.
Fort Wayne, IN
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Clyde said that he has been going there for quite a awhile. They always take care of him well. He said that they answer all of his questions and take care of all the vehicle problems.
This review was collected via phone interview by Customer Research Inc.

VP
Verna P.
Leo, IN
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Verna said the service was really good.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Fort Wayne, IN
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Tim's prices are fair, He stands behind the work his employiees do.
I took my 1986 Corvette to them for 0 oil pressure on the electronic Gauge at Idle. Mechanical gauge confirm1/2 pound at idle and only 7 to 10 at 1000 RPM. No adverse noise, full of oil and no metal. He had his mechanic remove oil pan , Main bearing look like new. They discovered broken pressure relief spring in the oil pump. Replaced the oil pump and pressure at Idle is 45 to 55 lbs.

Just one problem, oil pan was leaking after the repair. after 42 miles I had Oil spots in the driveway.
Returned it to JTS automotive, and they replaced the oil pan Gasket, again. The new one must have slipped when they installed it.

Got it back just in time for the weekend. THanks Tim.

JB
Jim B.
Fort Wayne, IN
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Spoke with Jim's wife. She said she was very satisfied with the service provided by this business. She also said her vehicle came back in good condition.
This review was collected via phone interview by Customer Research Inc.

MB
Michaela B.
Fort Wayne, IN
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Michaela said they are always nice and they do a really good job.
This review was collected via phone interview by Customer Research Inc.

AS
Alesia S.
Fort Wayne, IN
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Alesia said that the place had good people to work with, she did not have an issue and they made sure that it was done right.
This review was collected via phone interview by Customer Research Inc.

SV
Steve V.
Fort Wayne, IN
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Steve said that he had no problems with the service.
This review was collected via phone interview by Customer Research Inc.

MI
Matt I.
Indiana
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Matt said the business has always been good to him and he gets in quick. If there are problems they call and ask which route he wants to go before they proceed and he puts a lot of money into the vehicle.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Fort Wayne, IN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2019 Category: Service
Richard said they didn't tell him about one of the charges for fixing the air conditioner and he paid more than he had anticipated.
This review was collected via phone interview by Customer Research Inc.

SW
Sue W.
Fort Wayne, IN
Oldsmobile Cutlass Supreme
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Sue said they have always taken good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

DZ
Dave Z.
Fort Wayne, IN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Great Service (As Usual 🙂)
We love JTS. We’ve been customers for many years. They are honest, do good work, and their prices are very reasonable. We would highly recommend them!

SO
Sharon O.
Fort Wayne, IN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019
Can always count on speedy service an informed service
Car towed in a.m. before noon had call on repairs. Car repaired next day.

BS
Bob S.
Ossian, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Bob said his overall experience was good.
This review was collected via phone interview by Customer Research Inc.