Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

465 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


LS
Lawrence S.
Maryland
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Lawrence said they gave him good service.
This review was collected via phone interview by Customer Research Inc.

SD
Sharon D.
Ellicott City, MD
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
Quality Care
I have always had a great experience for the past 8 years or so. Thank you KC

RA
Robbie A.
Maryland
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Robbie said the service is quick, reliable and the staff are nice guys.
This review was collected via phone interview by Customer Research Inc.

YS
Yvonne S.
Reisterstown, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Service is good, and prices are reasonable.
Work that is performed is very good.

EP
Eric P.
Owings Mills, MD
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Tire Replacement and Engine Inspection
Stan and Chris did a great job in keeping me informed as to the status of the repair. The tires for my truck were ordered and I was able to come back at my convenience to complete replacement. The job was completed in 90 minutes. Kudos to the mechanic as well in getting me out in a timely fashion. Thanks KC Autömotive for your continued great service.
Chris L., Owner from KC Automotive responded on 04/11/2019

Thanks Eric

Chris Lawrence
Owner
410 833-1193

TP
Thersa P.
Westminster, MD
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Thersa said they always give her good service. She said they are very accurate and thorough.
This review was collected via phone interview by Customer Research Inc.

DH
Donna H.
Owings Mills, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2019
Thanks for checking the little things.
KC fixes on the things I mention and also the v. important parts we don't see everyday. I appreciate their thoroughness.

TL
Tori L.
Reisterstown, MD
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Tori said they do good work, their prices have good value and their customer service is great.
This review was collected via phone interview by Customer Research Inc.
Chris L., Owner from KC Automotive responded on 04/02/2019

Thank You

Chris Lawrence
Owner
410 833-1193
Chris L., Owner from KC Automotive responded on 04/02/2019

thank yyou

Chris Lawrence
Owner
410 833-1193

SG
Stan G.
Reisterstown, MD
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Stan said the business is very thorough, professional, and does good work. The pricing was good. He appreciates the service.
This review was collected via phone interview by Customer Research Inc.
Chris L., Owner from KC Automotive responded on 04/02/2019

thank you

Chris Lawrence
Owner
410 833-1193

LS
Lisa S.
Pikesville, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Service above and beyond!
Thanks so much Chris, Stan and Phil- I really appreciate all your help and guidance and the "blessing of the wrench" for my Santa Fe. After my engine seized while driving home from Florida (defective engine under recall), everyone was awesome. From Stan, who answered questions and went out of his way to get me much-needed information, to Chris who answered even more questions and gave me the perspective to make educated choices. And finally, to Phil who checked out the new engine to make sure it had gotten what I was told, and that it looked and sounded right.

This was a difficult situation had I been home in Maryland. That I was nearly 1000 miles away, driving by myself, and at the mercy of a car dealer I had no control over and no relationship with, and a car manufacturer more worried about itself than its customers, took it to a whole new level.

Thank you so much for all the help, insight, and reality checks. And for always being there when I need you. After 23 years, you make it easy to say- Customer for life!!!
Chris L., Owner from KC Automotive responded on 04/02/2019

thank you

Chris Lawrence
Owner
410 833-1193

JW
Jessica W.
Maryland
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Jessica said the staff is great, nice and honest.
This review was collected via phone interview by Customer Research Inc.
Chris L., Owner from KC Automotive responded on 04/02/2019

thank you

Chris Lawrence
Owner
410 833-1193

CA
Carol A.
Maryland
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Carol said the service was good and the staff was friendly.
This review was collected via phone interview by Customer Research Inc.
Chris L., Owner from KC Automotive responded on 04/02/2019

thank you

Chris Lawrence
Owner
410 833-1193

PV
Pat V.
Reisterstown, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Great Place
They do great work and it's a pleasure to go there. Time goes by fast since the conversations are always GREAT!

MW
Mark W.
Reisterstown, MD
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
60,000 check up
Always such a pleasure.
Chris L., Owner from KC Automotive responded on 02/27/2019

THANK YOU

Chris Lawrence
Owner
410 833-1193

JM
Jeff M.
Reisterstown, MD
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Jeff said he really liked his service. The employees were honest. They provided good service. They completed service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

SC
STEVEN C.
Reisterstown, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019
Honesty
Fast, friendly, reliable and honest. Everything you want and need in a mechanic. They will squeeze you in last minute. Will fix only what needs to be fixed. And will take the time to explain. And if you live down the street and have to walk to pick your car up you may get lucky and have Tristan one of their mechanics pick you up!
Chris L., Owner from KC Automotive responded on 02/27/2019

THANK YOU

Chris Lawrence
Owner
410 833-1193

EP
Eric P.
Owings Mills, MD
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
2004 Toyota 4Runner Tire/Rim Repair
Greatly appreciate and value their honesty, how Stan and Chris treat us each time we have to drop off a car or truck. Each mechanic go above and beyond to ask the appropriate questions to remedy the issue(s).
Chris L., Owner from KC Automotive responded on 02/27/2019

THANK YOU

Chris Lawrence
Owner
410 833-1193

RS
Robert S.
Owings Mills, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Robert said the staff is straight up and honest. They do a good job.
This review was collected via phone interview by Customer Research Inc.
Chris L., Owner from KC Automotive responded on 02/27/2019

THANK YOU

Chris Lawrence
Owner
410 833-1193

DB
Debbie B.
Windsor Mill, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Debbie sad she has 25 years experience dealing with this facility.
This review was collected via phone interview by Customer Research Inc.
Chris L., Owner from KC Automotive responded on 02/27/2019

THANK YOU

Chris Lawrence
Owner
410 833-1193

JS
Joe S.
Reisterstown, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Check Starter and Brakes 2008 Ford Escape Hybrid
Asked Chris and Stan to take a look at my 2008 Ford Escape Hybrid (157K miles), they made setting up the appointment quick and easy and when it was time they made a quick and honest diagnostic. I've been using KC for years for honest and reliable service and will continue to do so well into the future.

~Joe

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