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SureCritic / Kelly Hyundai
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Kelly Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)
91
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Score Details

5 stars
90%
4 stars
6%
3 stars
2%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
8
Total ReScores™
5.0
ReScore™ Average
91
Net Promoter Score ®

Business Details

Categories
Contact
(484) 223-4916
No Business Hours Provided

Business Hours

* America/Adak
35 Industrial Drive Hamburg, PA 19526
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 Reviews)
Write a Review
Recent Reviews
VT
gravatar
Victoria T.
Kutztown, PA
2022 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Sales
Loved working with Krista
Best experience I have had hands down, will and would recommend.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2022
8
Category: Sales
Saleswoman was great, finance Manger needs a new job
I had an awesome experience with my sales woman, but when it came to signing paper work with the finance manager, well let's just say I almost flipped a lid, told was supplying my own tag did paperwork with new tag, when he was told got total attitude.
Not appreciated, if I didn't love the car so much would have walked out, Management on the floor were great.
My sales girl Krista was totally awesome, can't say that enough, if you looking for a nice smooth sale, see Krista.
JASTEN W P. from Kelly Hyundai responded on 03/08/2022 07:08 AM

Good Morning,

Thank you for your feedback.  I am the manager that gave you the coffee mug so I was a little concerned when I saw this score that Krista had done something wrong.  After reading the entire review its clear that you were very happy with Krista but it was in fact your interaction with our Finance department that was the problem.  I would like to address your concerns as best I can.  If you would prefer to continue to correspond via email we can certainly do that or you may gladly call my cell phone 610.451.0662.  Usually when we receive a low score its because of a miscommunication with the sales person as this survey solely reflects on them.  Please reach out to me at your earliest convenience so I may try and address your concerns.

Thank you,

Jasten Prutzman
Sales Manager
Kelly Hyundai

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