Kelly's Auto Body Centralia

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1597 Reviews

99% Would Recommend
Latest Review 5 days ago
Review for Kelly's Auto Body Centralia
Shawn H. on 05/23/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Shawn said he asked and paid for them to do additional work that he wanted performed. However, when he arrived to pick it up they had not completed the work he had specifically requested. He believes they had been hoping he would overlook it and not notice. He was not satisfied with the quality of the body work and paint work because some of the red paint sprayed through the improperly closed door and stained the interior. During a past visit he had already asked for them to perform additional work but it was not done because their head guy was on vacation and they did not know about it. During this visit the issue repeated itself when they did not fulfill his request. This caused him much disappointment and is the reason why he would not recommend this business to others. He is hesitant to return but if he does he would much appreciate it if they could do what he asks and fix the problem he requested.
Category: Collision
Service Date: 05/13/2016
Review Created: 05/23/2016
This review was collected via phone interview by Customer Research Inc.
Linda at Kelly's Auto Body Centralia responded on 05/25/2016

when the customer came in for an estimate he had asked if he could get a small spot fixed that he would pay for himself ,when the job was scheduled the person scheduling did not realized there was a second job. when the customer came in to pickup vehicle he pointed out we had not done the second job , i told him we would get it taken care of. i even gave him a discount do to the fact we overlooked it. we fixed the problem for him ,and he had not prepaid for the job when dropped off for repairs. as far as the red paint i have left a message for the customer and have not heard back yet im not sure what the red paint would be from since his truck is not red it could not have been overspray from the painting process