Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

648 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 11 days ago

Reviews


DF
Dwaine F.
Murrells Inlet, SC
BMW Alpina
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Dwaine said the staff did exactly what they told him they were going to do and in the time frame they said it might take to do it. They also gave him advice on what options he had for his vehicle.
This review was collected via phone interview by Customer Research Inc.

BD
Barbie D.
Myrtle Beach, SC
Land Rover Discovery
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Barbie said the people were good, friendly and got the work done.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Myrtle Beach, SC
Mercedes-Benz C230
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Mark said he had a horrible experience from start to finish. The mechanic had his vehicle for 3 to 4 months and he broke something while he was fixing the computer. The mechanic told him that he had to pay for it, which he did on top of the $3,000 he already spent to fix his vehicle. He still has the same problem he brought it in for which he can not believe. He would like to request that manager call him as soon as possible because he can't drive his vehicle and he is out of money. He also stood in line to pick up his vehicle for an hour and a half while people cut him in line and the service manager didn't say anything.
This review was collected via phone interview by Customer Research Inc.

SF
Sheila F.
SC
Audi TT
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2018 Category: Service
Sheila said she can not recommend this business to anyone in good conscious. She was on vacation and took her vehicle to this business on a Monday. They told her that they would not be able to check out the convertible top until the next day. She called the business daily to check the status and was always told it would either be ready in an hour or the next day. Finally on Friday before having to leave town due to it being the end of her vacation, they released her vehicle to her. The only thing that had been done was the technicians manually lifted the convertible top.
This review was collected via phone interview by Customer Research Inc.
Cal B. from Ken Baker Originals responded on 07/25/2018

Sheila I am very sorry for your inconvenience. We ordered the part as soon as we were given approval. We had to order it from the Audi dealership in Charleston as there is no dealership in our town. The part was delivered Friday afternoon after you picked up your car. We have now got to return to park that we ordered for you. I truly am not sure exactly how

Kenneth C Baker jr

JC
Jenny C.
Big Stone Gap, VA
Jaguar XF
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Jenny said the business was good to her and tried hard to accommodate her.
This review was collected via phone interview by Customer Research Inc.

RG
Randy G.
Myrtle Beach, SC
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Randy said everything was great and they were very friendly.
This review was collected via phone interview by Customer Research Inc.

JS
Josh S.
Myrtle Beach, SC
Mercedes-Benz SL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Josh said they were honest and they did what they needed to do.
This review was collected via phone interview by Customer Research Inc.

JM
Josh M.
Murrells Inlet, SC
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Josh said that the facility came highly recommended and he now recommends them himself.
This review was collected via phone interview by Customer Research Inc.

GC
Gary C.
North Myrtle Beach, SC
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Gary said the staff were efficient, they communicated well, and the value was good. He will be returning for service.
This review was collected via phone interview by Customer Research Inc.

DD
Dra D.
Myrtle Beach, SC
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Dra said the service was good and he was not overcharged.
This review was collected via phone interview by Customer Research Inc.

EN
Eric N.
Myrtle Beach, SC
Mercedes-Benz C320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Eric said the business does good quality work on his vehicle. They take care of his vehicle maintenance at a lesser cost than others could in the area.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Murrells Inlet, SC
Jaguar S-TYPE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Joe said the technicians are very thorough and professional.
This review was collected via phone interview by Customer Research Inc.

GY
GREG Y.
North Myrtle Beach, SC
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
03 Boxster S
Great oil change and once over as always

LE
Lexi E.
Myrtle Beach, SC
Jaguar S-TYPE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Lexi said Matt helped her. He was polite and called to let her know when the part would come in and when to come in to pick up her vehicle.
This review was collected via phone interview by Customer Research Inc.

SM
Sirverio M.
Conway, SC
Porsche Cayenne
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2018 Category: Service
Sirverio said it was a long wait at this business.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Little River, SC
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Anthony said they were available when he needed them.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Myrtle Beach, SC
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Jim said the business did a good job on the repairs and the service was quick.
This review was collected via phone interview by Customer Research Inc.

MF
Manny F.
Myrtle Beach, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2018
Think Twice
paid $700 for belts and pulley tensioner replaced. Was told two different prices and the pulley fell off the car within 30 days. I was told not to take my car there but they claimed to know what they're doing on BMW repairs. Think twice before you do buisness.

YD
Yoshi D.
Myrtle Beach, SC
Audi A5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Yoshi said they were really nice. However, they won't be able to get her part until Tuesday so she hasn't had anything done yet, they just looked at it.
This review was collected via phone interview by Customer Research Inc.

DM
DEE M.
Myrtle Beach, SC
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018
The staff there knows what they are doing
If you have a Volkswagen, the staff at Baker's know what they are doing. I tried to save a little money by going to a regular place and the damage done cost me twice as much to fix. I've learned a lesson that if you have a foreign car take it to the professionals to start with.