ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 4 days ago
ROGER G. on 12/07/2017
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"Excellent "
The service is amazing! The representatives for the company are welcoming and friendly. We have tried the dealer we bought the car from or even models home dealer and this company is far better than those, in the price category. They are wonderful and inclusive to work with.
Vehicle: Mercedes-Benz C-Class
Service Date: 12/05/2017
Review Created: 12/07/2017 12:06 AM
CB E. on 12/02/2017
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"True to Their word"
Called ahead about a passenger headlight out....and asked it be fixed that day with darkest coming so early these days. Steve said to call at 4 and he would try to fit me in AND OUT, in an hour......TRUE TO HIS WORD!!!! Many Thanks, seeing better, driving safer, thanks KBO
Vehicle: BMW 3 Series
Service Date: 11/30/2017
Review Created: 12/02/2017 10:33 AM
Robert G. on 11/16/2017
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"Looking for a professional, and a trustworthy car care provider"
The work performed on my car was an oil change and accompanying inspection. It is more than a "run of the mill" service considering that my car is a Porsche and it is 11 years old. A lot of service providers would not agree to work on my car so it took a while to find Ken Baker (it was actually a recommendation from another garage). I received the service I expected in a professional manner and I plan to continue to use Ken Baker in the future. Future trips to Ken Baker will determine justification for a fifth star. This is one of those industries where a company must earn the business every time. In other words it is a "what have you done for me lately" kind of industry. Time will tell. As someone that is retired and therefore on a fixed income, lower prices would be nice...
Vehicle: Porsche Boxster
Service Date: 11/16/2017
Review Created: 11/16/2017 08:52 PM
Stan R. on 11/15/2017
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Stan said they were very efficient, courteous, reliable and good. They get the job done and he appreciates their service. They do what he needs, when he needs it.
Vehicle: Saab 9-5
Category: Service
Service Date: 11/07/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Lou T. on 11/14/2017
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Lou said there are not too many people that service mini coopers and do it well. He would recommend this business.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 10/25/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
William G. on 11/14/2017
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William said this business is the best. When he orders something it is delivered quickly.
Category: Service
Service Date: 10/30/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
David D. on 11/11/2017
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David said he has used the business for about 10 years. They are still trying to solve the problem with his vehicle.
Vehicle: Mercedes-Benz SLK-Class
Category: Service
Service Date: 11/08/2017
Review Created: 11/11/2017
This review was collected via phone interview by Customer Research Inc.
MARCIA K. on 11/01/2017
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"it/s not the atmosphere, it is the servicee."
I have found the staff and Mark always seem to have my issues taken care of promptly, courteously, and as cost effective as possible.
Vehicle: Mercedes-Benz CLK-Class
Service Date: 10/05/2017
Review Created: 11/01/2017 06:45 AM
DAVE R. on 11/01/2017
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"Excellent Service"
I continue to be impressed with the attention and excellent service I get at Ken Baker
Vehicle: Mercedes-Benz E350
Service Date: 10/30/2017
Review Created: 11/01/2017 04:00 AM
Ronald T. on 10/30/2017
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Spoke with Ken. He said he has been using this business for years and they guys are really cool.
Vehicle: Mercedes-Benz C250
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
ORVILLE K. on 10/28/2017
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"Responsiveness and professionalism exceeded expectations"
ABS, anti-skid and engine warning lights all came on my Mercedes C250 simultaneously. Had heard good things about Ken Baker and decided to try them. Steve took my call and managed the process. Made appointment for same day that I called, diagnosed within an hour, ordered part which arrived next day, called to tell me it was in, and replaced within 45 minutes. They also provided an excellent explanation of what happened and why. We have 2 low mileage, used Mercedes and will have them serviced at Ken Baker going forward.
Vehicle: Mercedes-Benz C250
Service Date: 10/26/2017
Review Created: 10/28/2017 08:21 AM
Paul C. on 10/26/2017
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Paul said the service was good. However, their prices were high.
Vehicle: Porsche 944
Category: Service
Service Date: 10/12/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
BOB T. on 10/24/2017
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"Review from Bob Taggart"
Mark and all I have met are just nice people. I am very pleased with the help and service
Vehicle: Mercedes-Benz SLK-Class
Service Date: 10/18/2017
Review Created: 10/24/2017 05:23 AM
Michael C. on 10/23/2017
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Michael said this business is really good and he recommends them often to family and friends.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 10/11/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
JULEEN S. on 10/18/2017
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"Professional"
This company was the only foreign auto repair company in my areathat could handle the repair on my Audi, (I did my research) however is did take a bit longer to repair at no fault to them as I needed certain parts that needed programmed by Audi. They were very professional and kept me informed during the entire job.
Vehicle: Audi A4
Service Date: 10/12/2017
Review Created: 10/18/2017 04:21 AM
Keith S. on 10/13/2017
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Keith said the service was really good and he was happy with the work they provided.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/06/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
TONY M. on 10/12/2017
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"Thanks for providing a service"
Better than the dealer and less expensive
Vehicle: Mercedes-Benz E350
Service Date: 10/11/2017
Review Created: 10/12/2017 07:41 AM
Roger T. on 10/12/2017
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Roger said he felt they were honest with him.
Vehicle: Buick Verano
Category: Service
Service Date: 09/15/2017
Review Created: 10/12/2017
This review was collected via phone interview by Customer Research Inc.
PAUL S. on 10/09/2017
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"Positive warranty service"
Mark handled the replacement part/warranty work at no cost to me. It instilled a feeling of trust for me.
Vehicle: BMW X3
Service Date: 10/05/2017
Review Created: 10/09/2017 06:22 PM
ANNE S. on 10/07/2017
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"Excellent service"
Helpful, professional! Always get excellent service.
Vehicle: Volvo XC90
Service Date: 10/05/2017
Review Created: 10/07/2017 02:52 PM
Displaying Review 1 - 20 of 569 in total