Torrie was very reassuring when we brought my daughters Volkswagen convertible in. She was on her way back to school and the top would not go up. He was able to temporarily get it back in place and made sure she was able to get back to Charleston in time! He assured us that as soon as she came back, he would have the parts it needed and get it working like new! She came back a week later and as promised...it was fixed and is as good as new! The technician came out and explained everything after he was finished and he was very knowledgeable and courteous. Over the top customer service is what we received and I will recommend EuroPro to anyone I know that might be in need of car repair in the future. Now that we have had such a positive experience, we are glad to know that you have a location in Charleston, somewhere she can go and I trust that she will be in good hands! Thanks for everything!