Ken Ganley Hyundai Norwalk

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419-668-3300
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 374 Reviews )

5 star
85%
4 star
10%
3 star
2%
2 star
1%
1 star
<1%

ReScore Reviews™ (4)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.2500025/5Overall Rating 2.2500025/5rating 2.2500025rating 2.2500025rating 2.2500025
96% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews

MK
Matthew K.
Lakeside Marblehead, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
All ways takes care of customers
They did an awesome job taking care of my Tucson 2017t
Recommended
PM
Pamela M.
Norwalk, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Fabulous Staff
Ganley is a top notch dealership at all levels.
Recommended
RS
Robert S.
New London, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
Scheduled service
Timely, courteous, and professional service on my Hyundai Elantra. A little more expensive than anticipated, but, it was not just a generic "10 minute" oil change. Will definitely be back to have Elantra serviced again.
Recommended
AC
Arvella C.
Norwalk, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2019 Category: Service
Satisfaction
Service was completely satisfactory.
Recommended
JE
Joe E.
Lorain, OH
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
The people
They did a wonderful job fixing my Azera in a timely matter
Recommended
CA
Carol A.
Bellevue, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Great service
This is a customer friendly auto dealer!
Recommended
JG
Julia G.
Norwalk, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Great oil change
They make getting an oil change easy and convenient
Recommended
Verified Customer
Lakeside Marblehead, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Good work
All ways good work and service
Recommended
MS
Mary S.
Norwalk, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Satisfaction
All employees make you feel very special. The service department always does the best to have your vehicle ready when it's promised.
Recommended
Verified Customer
Monroeville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2019 Category: Service
Good service
Good service
Recommended
EH
Eileen H.
Lakeside Marblehead, OH
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Service
the service was great.
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/29/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

MD
Mary D.
Enid, OK
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Friendly
Very nice people and very efficient.
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/29/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

KB
Korri B.
Castalia, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Customer service
Amy has great customer service! And back seat looks brand new!
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/29/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

LH
Louise H.
Vermilion, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2019 Category: Service
Employees are nice, courteous
The price for oil change/tire rotation is fair.....location is just quite a ways for me to travel.
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for raking the time to complete the survey about your recent sevice visit with us. your feedback is appreciated. I have tried to contact you by phone and left a message. I am hoping for a moment of your time. I would like an opportunity to speak with you to see if I can help resolve any issues you may have experienced during your visit. I can be reached at 419-668-3300.
Once again thank you and I hope to hear from you soon.

Mike Torok
Service Manager
Ken Ganley Hyundai Norwalk
419-668-3300

EC
Eric C.
Greenwich, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2019 Category: Service
Customer service
Friendly staff clean environment and fast service
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

JC
Jeffrey C.
Sandusky, OH
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
2016 Genesis Drive Shaft Warranty work
My 2016 Genesis developed a flutter noise during acceleration or deceleration between 25 and 35 mph. Initially, Ganley Hyundai thought it was my tires and alignment. Following replacement of 2 tires and alignment, the noise still remained. After research on the Genesis Owner's Forum, the drive shaft became the suspect. Ganley replaced the shaft under warranty, and the noise has abated. Each time in the shop, Ganley provided a loaner vehicle and quick service.
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

RC
Richard C.
Middlebrg Hts, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
The people
The sales person was great the service was top-notch that’s why this is my third holiday with NOLAN caruso
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

DW
Delores W.
Port Clinton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2019 Category: Service
Service on time
Service time important to me........
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

WF
Ward F.
Sandusky, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Service Review
I dealt with a young woman named Amie. She was, as usual, very polite, professional and easy to talk to. She is the face of service at the dealership, which is one reason I keep returning.
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

Verified Customer
Milan, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Oil Change
My oil change at Ken Ganley Hyundai Norwalk went well - I was 15 minutes early and they took my car right in. Within 30 minutes they advised me of the status and I was out of there within a total of 45 minutes. Good service and very polite and courteous to customers.
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 10/25/2019

Thank you for taking the time complete the survey about your recent service visit. Your feedback is appreciated.
We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai