Ken Ganley Hyundai Norwalk

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419-668-3300
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(506 Reviews)
5 star
84%
4 star
9%
3 star
3%
2 star
<1%
1 star
1%

ReScore Reviews™ (13)

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
96% Would Recommend
100% Business Response
Latest Review 13 days ago

Reviews

DS
Destiny S.
Sandusky, OH
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021 Category: Service
Excellent customer service !
When I first got my car from then on out I’ve received nothing but exceptional customer service. They always greet me when coming in for maintenance and finish in a timely manner!
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 04/06/2021

Thank you for the kind words and 5 Star review!! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

Verified Customer
Norwalk, OH
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021 Category: Service
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Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 03/29/2021

Thank you for the 5 Star review!! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok 
Service manager
Ken Ganley Hyundai

RM
RW M.
Perrysburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Awesome Service
Just purchased a new Sonata from Ken Ganley--incredibly positive experience with awesome service--started with internet chat last night with live virtual assistant, promptly called this morning by sales manager as promised, had verbal agreement on deal and car was delivered to me this afternoon at my home in Perrysburg with all papers ready to sign--entire process including phone discussions, transfer of vehicle pictures, and new car in my driveway with my trade-in driven away by delivery driver took less than a total of 30 minutes of my time start to finish--this is the standard for excellence in customer service--RW Mills, Perrysburg, Ohio
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 03/16/2021

THank you you for the 5 Star review!! We are happy to see this was a very easy transaction for you. Enjoy your new Sonata!

AW
Andrea W.
Norwalk, OH
2020 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2021 Category: Service
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 03/12/2021

Thank you for taking the time to complete the survey about your recent service visit. Your time and feedback is appreciated. I am sorry to see that we failed to provide you 5 star service. Can you please contact me at your earliest convenience so I can see what I can do to help resolve any issues you may have experienced with our service department. I can be reached at 419-668-3300. 
Once again thank you and I hope to hear from you soon.
Mike Torok
Service Manager
Ken Ganley Hyundai

RM
Robert M.
Milan, OH
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2021 Category: Service
good service
very good service
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/24/2021

Thank you for the 5 Star survey!! We truly appreciate your time and feedback. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

DM
Diane M.
Norwalk, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2021 Category: Service
close to home and always gets our vehicle in quickly.
have always had great and friendly service , and we trust our vehicle gets the best maintenance required when we bring it in to be serviced.
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/22/2021

Thank you for the kind words and great review!! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

CW
Chad W.
Bellevue, OH
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021 Category: Service
I love my Hyundai dealership !
They have taken great care of my needs ! When purchasing my Elantra GT they gave me the lowest dealer price, and I'm coming from buying Ford for years because of an employee discount.
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/19/2021

Thank you for the wonderful review and the kind words. Your time and feedback is appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

DR
Dan R.
Norwalk, OH
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021 Category: Service
Great service and friendly staff
They go above and beyond in customer service. I will be returning as a regular customer.
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/19/2021

We are so happy to see a satisfied customer! Thank you for the 5 Star review!!! Your time and feedback is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai

Verified Customer
Lakeside Marblehead, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2021 Category: Service
Always good service
Fast and awesome workmanship
Recommended
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/12/2021

Thank you for 5 Star review!! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

VS
Vince S.
Brecksville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2021
Great service
Zach Peterson was an amazing salesman and was very helpful
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/11/2021

Thank you for the wonderful 5 Star review. Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

Verified Customer
Clyde, OH
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2021 Category: Service
Service department
Never let you know when part comes in. Then tells stories that phone isn't working
Called weekly for a month we got upset and then part was suddenly there!
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 02/03/2021

Thank you for taking the time to bring this to our attention. I am sorry you had a poor experience with this situation. I will continue to investigate to find out where the breakdown was.
My sincerest apologies and I hope we can make this up to you. if there is anything else we can do for you please do not hesitate to contact us. 
Once again thank you and we hope to serve you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

SM
Shannon M.
Norwalk, OH
2019 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2021 Category: Service
Nice people
The lady in the service department that checked me in was wonderful to work with. She was courteous, attentive, and pleasant. She made sure personally that all my needs were properly addressed.
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 01/28/2021

Thank you for the wonderful 5 Star review! Your time and feedback is truly appreciated. We look forward to serving you again.
Mike Torok
Service Manager
Ken Ganley Hyundai

BW
Brittany W.
Wakeman, OH
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Service
Great, friendly staff
The staff in the service department are fantastic! Always friendly and helpful. Their hard work is much appreciated.
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 12/30/2020

Thank you for the great survey and kind words!!! Your feedback, time and business is truly appreciated. We look forward to serving you again!
Mike Torok
Service Manager
Ken Ganley Hyundai

JM
Judy M.
Perrysburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020
2021 Palisaide
Thank you Candy and Rudy! You made the drive from Perrysburg worth it. Very excited to explore my new Calligraphy. Top notch dealership!
Recommended
VV
VICTOR V. from Ken Ganley Hyundai Norwalk responded on 12/30/2020

thank you for sharing for experience with does!

WF
Ward F.
Sandusky, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Service
service experience
excellent service & excellent experience.
Recommended
MT
MICHAEL T. from Ken Ganley Hyundai Norwalk responded on 12/30/2020

Thank you for the wonderful 5 Star review!!! Your time and feedback is truly appreciated. We look forward to serving you again!

Mike Torok
Service Manager
Ken Ganley Hyundai