Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

137 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


CB
Christine B.
Bellevue, OH
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Service
Love having a free snack and coffee while I wait, and I never wait any longer then needed. The lady that greeted me was friendly and nice. The cashier also was friendly and efficient.
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/13/2018

Thank you Christine for taking the time to let us know how we are doing.  We appreciate your business!!


HB
Henry B.
Norwalk, OH
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Convenient
Easy to deal with. Next to a restaurant for longer wait times.
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/13/2018

Thank you Henry for letting us know how we are doing.  We appreciate your business!!


Verified Customer
Port Clinton, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Nice Place.
Nice place. They suggested a lot more work but I said no and they didn't push me.
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/12/2018

Thank you for letting us know how we are doing.  We appreciate your business!!


JS
Jamie S.
Lakeside Marblehead, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Service
Great staff!
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/12/2018

Thank You Jamie.  We appreciate your business!!


PC
Patricia C.
Norwalk, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
the best
Ken Ganley Hyundai Norwalk service department always does a great job. They are friendly and professional.
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/04/2018

Thank you Patricia for taking the time to send in the survey.  It is always a pleasure to see you.  We appreciate your business!!


Verified Customer
Sandusky, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Very customer friendly
They put a new radio in my car and it took less than an hour to do. They were right on time taking my car in and they have a very comfortable waiting room for customers to use while they are waiting for their car to be serviced.
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/04/2018

Thank you for taking the time to let us know how we are doing.  We appreciate your business!!


KM
Kathy M.
Huron, OH
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Always accommodating
The girls in service are great to work with! They know cars and are accommodating to my schedule. i have been happy with the timely and quality service. I would highly recommend this dealer for a car and service.
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/04/2018

Thank you Kathy for taking the time to let us know how we are doing in service.  We appreciate you business!!


EH
Elizabeth H.
Port Clinton, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
TAMMY
The service & Tammy being so friendly(THANK YOU)
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/03/2018

Thank you for letting us know how we are doing in service.  We appreciate your business!!


Verified Customer
Norwalk, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Nolan
Thanks for your time
JANET M. from Ken Ganley Hyundai Norwalk responded on 12/03/2018

Thank you for taking the time to let us know how we are doing.  We appreciate your Business!!


PS
Patricia S.
Norwalk, OH
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
OIL CHANGE
JUST FEEL MORE COMFORTABLE HAVING SERVOCE DONE BY TECHS KNOWLEDABLE ABOUT MY VEHICLE
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/29/2018

Thank you Patricia for taking the time to let us know how we are doing.  We appreciate your business!!


Verified Customer
Oak Harbor, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018 Category: Service
Great employees
Service center is very clean. Service itself is thorough and friendly. The only problem for me is I have a 45 minute drive to get there but, this is where I wanted to purchase my Santa Fe.
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/28/2018

Thank you for taking the time to complete the survey and drive here for your service. We appreciate your business!!


DS
Dana S.
Milan, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Service
Awesome group of people
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/28/2018

Thank you Dana for taking the time to complete the survey. We appreciate your business!!


MC
Marcia C.
Vermilion, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Employees
Very polite
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/28/2018

Thank you for taking the time to let us know how we are doing.  We appreciate your business!!


JM
Jack M.
Ashland, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
No complaints.....
Friendly people, nice waiting area. Listened to (and addressed) my questions and concerns with our new vehicle. Couldn't ask for more. Not a large dealership, but large enough for quality service.
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/27/2018

Thank you Jack for letting us know how we are doing.  We appreciate your business!!


ER
Ellen R.
Sandusky, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018 Category: Service
Ellen
Really good service
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/27/2018

Thank you Ellen for letting us know how we are doing.  We appreciate your business!!


NN
Nancy N.
Lakeside Marblehead, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018 Category: Service
Great experience
In and out quick service. Friendly women at the desk
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/24/2018

Thank you Nancy for taking the time to let us know how your service experience was.  We appreciate your business!! Have a Merry Christmas


Verified Customer
Sandusky, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
The service and the personnel
Your service is excellent and your personnel is above excellent. Thanks for making it a pleasant instead of frustrating experience
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/16/2018

Thank you for letting us know about your service experience.  We appreciate your business!!


JS
Jeffrey S.
Norwalk, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service
Very good. I was also able to get a loaner to

Thanks
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/16/2018

Thank you Jeff for letting us know how we are doing.  We appreciate your business!!


HB
Henry B.
Norwalk, OH
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
OIL CHANGE
this garage has my cars best interest and mine
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/14/2018

Thank you Henry for letting us know how we are doing.  We appreciate your business!!


JM
John M.
Fremont, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Great people
I had an opportunity to talk with both the mechanic and service advisor. Their enthusiastic attitude, knowledge and willingness to be of service will keep me coming back.
JANET M. from Ken Ganley Hyundai Norwalk responded on 11/12/2018

Thank you John for letting us know how we are doing.  We appreciate your business!!


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