Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1280 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.7142882/5Overall Rating 4.7142882/5Overall Rating 4.7142882/5Overall Rating 4.7142882/5rating 4.7142882
Original
Overall Rating 2.10714/5Overall Rating 2.10714/5rating 2.10714rating 2.10714rating 2.10714
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DL
Dennis L.
Spanish Fork, UT
2016 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Good friendly service deparetment.
My wife had a blow out on the freeway on her birthday many miles from home during rush hour traffic. She was terrified! Due to poor tire construction, the 21,000 mile tire purchased from you with our new car, could of caused a very serious injury even death accident. The tire was shreded. It was the first time we had look for the spare. To our horror there was none. Thank goodness for the road side assistance number on the back passenger side. She just sat there for nearly 20-minutes doing nothing. She called me. I gave her the number. Less than an hour a truck showed up and had her and the car to a dealership. We had to buy two higher quality replacement tires replacement tires costing us over $250. There is both good and bad in this story. Why would Hyundai sell us such a nice car with such low quality tires and no spare and not back up this tire that they sold on one of their cars that could of caused a serious accident?
The people at both dealerships were great, but the rules they were tied to by Hyundai selling a not backed up product is in excusable!

Anonymous avatar
Verified Customer
Bountiful, UT
2013 Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
It was fast service!
We got in and they were friendly Ben said a couple hours that the car would be complete but overall it was completed in about a hour so fast service for a good quality.
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Courtnie B. from Ken Garff Hyundai responded on 05/24/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


JH
Justin H.
Tooele, UT
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Always friendly
I have been to the Ken Garff Hyundai in downtown Salt Lake and also in Sandy. Both places have an extremely friendly staff and they have always been helpful.
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Courtnie B. from Ken Garff Hyundai responded on 05/24/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


Anonymous avatar
Verified Customer
North Salt Lake, UT
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Good Job
Car was serviced well and in a timely fashion
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Courtnie B. from Ken Garff Hyundai responded on 05/24/2018

Thank you for choosing Ken Garff Hyundai Downtown.


DP
David P.
South Jordan, UT
2008 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Owner
quick and let's me know of things that are needed and the price
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Courtnie B. from Ken Garff Hyundai responded on 05/24/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


AG
Andrea G.
Layton, UT
2017 Hyundai Santa Fe S
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05/19/2018 Category: Service
Super Fast
We go out of our way to take our Hyundai down to SLC to Ken Garff. They are always so fast, calling to say they are done before we even settle in at a restaurant. Checkout is also wonderfully fast. We’ve taken all day to service cars at other dealerships and even spent 20 min trying to checkout at those other places. Really appreciate the staff at ken garff!
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Courtnie B. from Ken Garff Hyundai responded on 05/21/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


KH
Kevin H.
Carlin, NV
2015 Hyundai Genesis
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05/18/2018 Category: Service
2015 Genesis
good service,and price
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Courtnie B. from Ken Garff Hyundai responded on 05/21/2018

Thank you for choosing Ken Garff HYundai Downtown. 


AF
Alicia F.
Sandy, UT
2014 Hyundai Elantra
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05/16/2018 Category: Service
Service
Everything was wonderful. My appt was at 2:00 and I showed up at 1:20 and they got me right in!
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Courtnie B. from Ken Garff Hyundai responded on 05/16/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


DR
Dave R.
Santa Clara, UT
2014 Hyundai Sonata Hyb
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05/15/2018 Category: Service
Quick recall visit
My car was taken back immediately and repairs were done in a timely manner. No pressure for additional repairs.
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Courtnie B. from Ken Garff Hyundai responded on 05/16/2018

Thank you for choosing Ken Garff Hyundai Downtown.


RM
Ryan M.
Provo, UT
2012 Hyundai Sonata
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05/15/2018 Category: Service
Best service ever
I walked in thinking I had a huge problem. Wishing 2 hours they diagnosed my car and said what the issue was. They also noticed I had some open recalls and they took care of those.
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Courtnie B. from Ken Garff Hyundai responded on 05/15/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


EG
Edward G.
Salt Lake City, UT
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Opens on time and efficient service.
I have been to this shop multiple times. Each time i have been treated fairly, with efficiency, and pleasant personalities. Would recommend with no reservations.
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Courtnie B. from Ken Garff Hyundai responded on 05/15/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


Anonymous avatar
Verified Customer
South Jordan, UT
2016 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Thank you!
We originally had gone to the South Towne Ken Garff and had the worst experience. The service was awful the staff was rude and ignorant and even the manager who called me to make it better was disrespectful and rude. Your staff however was amazing! Friendly, fast and efficient and kept us in the loop on everything that was going on with my car. Thank you!!!!
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Courtnie B. from Ken Garff Hyundai responded on 05/15/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


Anonymous avatar
Verified Customer
Hill Air Force Base, UT
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Top notch
The customer service and workmanship is what makes this place great.
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Courtnie B. from Ken Garff Hyundai responded on 05/15/2018

Thank you for choosing Ken Garff Hyundai Downtown.


LT
Losaline T.
Kearns, UT
2015 Hyundai Elantra
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05/14/2018 Category: Service
Fast service
They checked and finished everything so fast. They also brought my filter and showed me how dirty it was. I appreciate how they show customers what’s going on. Thank you Hyundai.😊
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


SC
Shyamala C.
Salt Lake City, UT
2014 Hyundai Santa Fe S
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05/14/2018 Category: Service
On time!
My work is done on time every time I take it for oil change.
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


KF
Kristine F.
Salt Lake City, UT
2013 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Maintenance service
I always use ken Graff Hyundai service. The let me know about recalls.. have a great advantage care.. and provide shuttle to and from work
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


JT
Jeffrey T.
Evanston, WY
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
very great service
will go back to buy next car
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown. 


CF
Christine F.
Salt Lake City, UT
2010 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Hyundai Service...
Purchased a new 2010 Hyundai Elantra SE from Ken Garff. May 2018, ODO = 31,137. In the past, Ken Garff Hyundai always included a car wash, (from on-site to SuperSonic coupon). My recent brake service at Garff Hyundai did NOT include car wash coupon. An oversight? Just asking. My neighbor bought her new 2011 Honda Accord from Larry Miller; whenever she is around State Street & 50ish South, Larry Miller Honda gives her 2011 Accord a free exterior car wash. Is this complimentary service also available to all new car buyers from Ken Garff Hyundai? Please let me know! Thank you.
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown.


Anonymous avatar
Verified Customer
Murray, UT
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Missing letters on the name of our vehicle
They performed as promised, couldn't have done any better.
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown.


GN
Giribabu N.
Salt Lake City, UT
2014 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Service Experience
I always had great service experience with Kengraff and Tyler is extermely helpful.
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Courtnie B. from Ken Garff Hyundai responded on 05/14/2018

Thank you for choosing Ken Garff Hyundai Downtown.