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Ken Scales Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(459 Reviews)
96
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(541) 772-6736

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1101 Court St Medford, OR 97501-5729
Ken Scales Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(459 Reviews)

EO
ED O.
Medford, OR
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Solved problem again
My ac wasn’t working on my 08 dodge
Got it going nice cold for under $200
Amazing crew
Ed
The Team at K. from Ken Scales Automotive responded on 07/23/2025 09:39 AM

We're glad to hear that your AC is back to blowing that refreshing cold air! Nothing quite like feeling like you're cruising through an Arctic adventure in your '08 Dodge. Our team aims to provide top-notch service without making your wallet feel like it just went through a heatwave. Your support is genuinely appreciated, and we're here if any other automotive mysteries come up!


DD
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DAVID D.
Medford, OR
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
1994 Chevy K-1500
Took my baby to Ken scales for intake gaskets replacement and a few other things they do a five-star job with a smile on their face Mike and George up front are great always willing to listen to your needs been going to Ken scales for a long time now there's no other shop in town I trust to do the great job that they do and that I expect good job guys. If you want it done right and done right the first time go see the guys that can scales.Thank you again guys great job I appreciate you.
The Team at K. from Ken Scales Automotive responded on 07/22/2025 09:38 AM

We appreciate you taking the time to share your experience. It sounds like your car was in great hands with Mike and George—always nice to have mechanics who can give it the VIP treatment along with some genuine smiles! We're delighted to know that you've found a dependable home for your automotive needs. Here’s to many more miles of worry-free driving, and we promise to keep doing our best to live up to your expectations. Cheers to smooth rides ahead!


KB
Kieth B.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
Category: Service
Kieth said his experience was excellent.
Recommended
The Team at K. from Ken Scales Automotive responded on 07/22/2025 09:38 AM

We’re glad to hear your experience was excellent. It’s music to our ears, kind of like a car starting up smoothly on a crisp morning. If you ever need anything else, just give us a shout. Safe travels ahead!


JH
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JIM H.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
These guys are good!
Been coming here for years because they are trustworthy andthey know what they're doing. From Mike on down everyone I’ve met here has been courteous and helpful.
The Team at K. from Ken Scales Automotive responded on 07/17/2025 09:40 AM

We really appreciate your loyalty and kind words about our team. It’s great to know that both our expertise and friendly service have kept you coming back. We strive to create a trustworthy environment, and it sounds like we’re hitting the mark. If you ever need anything – even just a good car joke – we’re here for you!


CC
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CHRIS/DEB C.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Ken Scales Automotive
Not another shop in town I'd trust. A relationship that spans back to Ken Scales original shop, a few decades ago. They're not going to be the least expensive. They diagnose, call you & present options including the bottom line. If something goes wrong with a part for example, they stand behind their work & simply "Fix It!"
The Team at K. from Ken Scales Automotive responded on 07/15/2025 09:37 AM

It's heartwarming to hear about your long-standing relationship with us. A history that dates back to our original shop? That’s practically a family reunion! We strive to offer quality service that stands the test of time—kind of like a vintage car, wouldn’t you say? We appreciate your understanding that while we might not be the cheapest option, we definitely prioritize getting things right and providing genuine options. After all, when a part has a hiccup, we believe in making it right without the fuss. Thanks for trusting us through the years!


SP
Sean P.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Sean said he liked their excellent service and reasonable prices.
Recommended
The Team at K. from Ken Scales Automotive responded on 07/08/2025 09:36 AM

We appreciate your feedback on our excellent service and reasonable prices. It’s great to know we could hit the right notes for you. We strive to keep our prices friendly so you can focus on what really matters—hitting the road with confidence and style! Your support means a lot to us.


SF
SANDY F.
Jacksonville, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
These guys are great!
Mike, on the front desk, is super pleasant, and they always get the job done efficiently. We have used them for over 20 years.
The Team at K. from Ken Scales Automotive responded on 07/07/2025 09:35 AM

It's fantastic to hear that you've been with us for over 20 years. Clearly, Mike is doing a great job at the front desk, bringing a little sunshine to your visits. We appreciate your loyalty and promise to keep that efficiency engine running smoothly. Here's to many more years of squeaky-clean service and happy car travels!


DD
DEVIN D.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Best mechanics in Medford!
Best mechanic shop in Medford!
The Team at K. from Ken Scales Automotive responded on 07/01/2025 09:37 AM

We're glad to hear you think we're the best mechanic shop in Medford! It's always our mission to provide top-notch service and keep those wheels turning smoothly. If you ever need anything else, just give us a shout—your car’s happiness is our business!


KT
KATE T.
Jacksonville, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
AWESOME crew there!
These guys are just simply outstanding, no other word comes to mind. Efficient, fast, honest, competent. I take both my cars to them.
The Team at K. from Ken Scales Automotive responded on 06/29/2025 09:40 AM

We're happy to hear that you find our team outstanding—it's always nice when our efforts don't go unnoticed. Efficiency and honesty are like the fuel that keeps our engine running, and we're glad to have earned your trust with both of your cars. You could say we're a bit of a "car whisperer" around here. If there's anything else we can do to keep your rides in top shape, just let us know!


MJ
MICHAEL J.
Central Point, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Best service in town!
High level tradesmen with honest, quality service!
The Team at K. from Ken Scales Automotive responded on 06/28/2025 09:41 AM

We appreciate your kind words about our team! It’s always great to hear that our combination of skills and integrity is making a positive impact. We take pride in delivering top-notch service without any hidden surprises. If you ever need more automotive assistance, we’re here and ready to help—just like a well-oiled machine!


PT
Porter T.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Porter said they are super nice and communicative.
Recommended
The Team at K. from Ken Scales Automotive responded on 06/18/2025 09:38 AM

We're glad to hear you had a positive experience with our team! Being nice and communicative is our secret recipe for great customer service, and it sounds like it's working. If there's anything else we can do to keep the good vibes rolling, just let us know! Your satisfaction is what drives us—well, that and a good cup of coffee.


LC
Lindsay C.
Oregon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Lindsay said they were easy to work with and got her in within a decent time frame.
Recommended
The Team at K. from Ken Scales Automotive responded on 06/18/2025 09:38 AM

We're glad to hear that you found us easy to work with and appreciated our timing! It’s nice to know we were able to get you in without making you feel like you were waiting for a rocket launch countdown. Your satisfaction is what we aim for, and it's great to have you as part of our community.


MM
Mackenze M.
Oregon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
Category: Service
Mackenze said the service was really good and the business had a good explanation for everything. She said she didn't feel pressured or overcharged.
Recommended
The Team at K. from Ken Scales Automotive responded on 06/16/2025 09:39 AM

We're delighted to hear that you had such a positive experience with us! It's always our aim to provide clear explanations and a pressure-free environment. Keeping our pricing fair is just a part of our service philosophy. If you ever have more questions or need assistance, just give us a shout. Safe travels until next time!


SK
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STEPHEN/MARTY K.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
20+ years of EXCELLENT HONEST PROFESSIONAL auro repair!!!
Through original owner to current owners I’ve received honest long term professional staff exceptional workmanship & fair pricing!!!
The Team at K. from Ken Scales Automotive responded on 06/11/2025 09:39 AM

It's fantastic to hear that you've experienced such consistent quality and integrity with us over the years. Our team takes pride in providing honest service and exceptional workmanship. It's like we’ve mastered the art of automotive wizardry! Your loyalty means a lot to us, and we appreciate your recognition of our efforts to keep things fair and transparent. Drive safe out there!


RH
Roger H.
Medford, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
Category: Service
Roger said everything went fine, they diagnosed his vehicle and fixed it.
Recommended
The Team at K. from Ken Scales Automotive responded on 06/09/2025 09:38 AM

It's great to hear that everything went smoothly with your vehicle diagnosis and repair. Our team loves solving automotive puzzles, especially when it leads to happy customers. If your vehicle has any more mysteries in the future, you know where to find us!


Displaying Review 1 - 15 of 459 in total
Service Coupons and Posts
We're thrilled to hear our service hit the mark once again! 🚗✨ Your loyalty means the world to us. We promise to keep the top-notch vibes rolling! Thanks for making us your go-to shop! #CustomerLove #KenScalesAutomotive
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Thank you for the kind words! 🚗💙 We love keeping your family on the road with honest and reliable service. A shoutout to our fans at Enterprise for the recommendation! We're always here to help! #KenScalesAutomotive #TrustedService
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We're thrilled you had a great experience with us! 🚗✨ We promise to keep your car running like a dream! Can't wait to see you next time—bring your car's favorite playlist! 🎶 #KenScalesAutomotive #ThanksForTheLove
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🚗 Thank you for the kind words! We're thrilled you find our team knowledgeable and courteous. We love when our happy customers spread the word—it's like a turbo boost for our spirits! Keep on recommending us! 🙌 #KenScalesAutomotive #CustomerAppreciation
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We’re thrilled to have you back! 🎉 Your trust means the world to us. Thank you for spreading the word to family and friends—our high-octane engine of growth! 🚗💨 #KenScalesAutomotive #CustomerAppreciation
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Thank you for the wonderful compliment! 😊 We're thrilled that you enjoyed our service. At Ken Scales Automotive, we strive to keep your ride smooth and your smile wider! 🚗✨ #CustomerAppreciation #ServiceWithASmile
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We're blushing! 😊 Thank you for the kind words about Mike and our team! Honesty and accountability are our superpowers. 🚗✨ We appreciate your support and promise never to put a dent in your trust! #BestTeam #KenScalesAutomotive
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Thanks for the fantastic review! 🛠️ We’re thrilled to keep your wheels turning smoothly and spotting those pesky problems before they bloom. Trust us, your car will thank you (and us too)! 🚗💨 #KenScalesAutomotive #CarCarePros
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Thank you for the kind words! 🚗✨ We're all about keeping your ride happy and healthy with our top-notch service. Preventative maintenance: because car trouble is the only kind of surprise we don’t want! 😉 #KenScalesAutomotive #CarCarePros
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We're thrilled to hear we sparked some joy with our speedy service! ⚡️ Our team loves keeping you on the road. Thanks for your kind words and trust in us—you're the spark that lights our day! 😄🚗 #KenScalesAutomotive #CustomerAppreciation
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Thanks for the fantastic review! We're thrilled our top-notch service and wallet-friendly prices hit the mark. Remember, we’re always here to keep your ride smooth and your spirits high! 🚗💰 #AutoCare #CustomerSatisfaction
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We’re blushing! 😃 Thank you for your kind words and for trusting us with your ride. We promise to keep being super nice and honest, although we might need some sunglasses for all this shine! 🚗💖 #KenScalesAutomotive #CustomerAppreciation
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We're thrilled to hear we took care of your pesky window motor! 🚗💨 Thank you for trusting us and for your kind words. Here’s to more smooth rides ahead! Cheers to fair prices and happy customers! 😄 #KenScalesAutomotive #CustomerAppreciation
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🚗 Thank you for trusting us with your rides for decades! We're thrilled to help you rack up those miles like a pro! 🎉 Here's to many more adventures ahead—may your trucks keep rolling like the champions they are! 🛠️ #KenScalesAutomotive #MilesOfSmiles
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We're thrilled to hear we’re keeping your rides running smoothly! 🚗✨ Thank you for trusting us with your vehicles and for the high praise! We promise to keep the recommendations rolling! #CustomerCare #KenScalesAutomotive
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Thanks for the awesome review! We're thrilled to hear our service hit the sweet spot between efficiency and affordability. Just like a well-tuned engine, we aim to keep things running smoothly! 🚗💨 #KenScalesAutomotive #HappyCustomers
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We're revving our engines with joy! 🚗💨 Thanks for your loyalty; we promise to keep the great service rolling for many more years! Your trust means the world to us! 🌟 #CustomerLove #KenScalesAutomotive
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We're thrilled to hear that our service personnel hit the mark! 🚗🔧 Their thoroughness and competence keep your wheels turning smoothly. Thanks for recognizing their hard work! Keep cruising with confidence! 😄🚙 #KenScalesAutomotive #CustomerAppreciation
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We're blushing! 😊 Thanks for the love! We're thrilled to help you find the perfect driver seat adjustment for maximum comfort and safety. 🚗💨 Jeff, Mike, and Ted appreciate the shoutout! ❤️ #CustomerLove #SafetyFirst
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Thanks for the awesome feedback! 🚗✨ We're thrilled Mike could get you sorted, even with life's little surprises! Our team aims for the perfect fix, fast! Ready for your next ride? 😄 #KenScalesAutomotive #CustomerCare
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🚗✨ Thanks for the high praise! We're thrilled our service hit the mark! If only our coffee was as popular as our car care! ☕️😉 Come see us again soon! #KenScalesAutomotive #5StarService
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A big thank you for the awesome review! 🚗✨ We pride ourselves on being the pit crew of your automotive needs—courteous, quick, and budget-friendly! We’re revving up to keep you rolling smoothly! #KenScalesAutomotive #TopNotchService
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We're thrilled to hear that you make the trek from Roseburg for our services! 🚗💨 We promise to keep delivering top-notch care at fair prices—because your ride deserves the best! Thanks for trusting us! 🙌 #KenScalesAutomotive #CustomerLove
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Thanks for the fantastic review! We're thrilled to hear you appreciate our honest service and detailed inspections. Our skilled technicians are always here to keep your ride purring like a kitten! ?? #CustomerSatisfaction #KenScalesAutomotive
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Thanks for the shout-out! ?✨ At Ken Scales Automotive, we believe in standing behind our work—no trickery here! Just good ol’ honesty and a dash of car magic! ?? We're glad you're happy with our service! #CustomerFirst #HonestyMatters
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We're revved up to be called the best in Medford! ? Thank you for the fantastic review! We're here to keep your engines running smoothly. If you think we're the best, just wait until your next visit! ? #BestInMedford #KenScalesAutomotive
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We’re revving up with gratitude! ?️✨ It’s always our goal to make your ride fabulous, and your kind words fuel our passion! Thanks for the trust and support! #KenScalesAutomotive #ServiceWithASmile
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? We're all about smooth rides and happy drivers! Thrilled to hear our transmission service made such a difference. Just like that, you’re back on the road—only smoother! ?️ Thanks for the five-star love! ? #TransmissionExperts #SmoothShifting
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Thank you for the fantastic review! We're thrilled our friendly service made your day! ?✨ Keeping your vehicle in top shape is our specialty. We’re always here to keep you rolling! #KenScalesAutomotive #AutoCareMagic
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It looks like we couldn't find the review details, but we’re still revved up and grateful for all our fantastic customers! Your 5-star support fuels our passion every day. ?? Keep those wheels turning! #KenScalesAutomotive #CustomerLove
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We're over the moon to have your family as our loyal customers! ?? Great prices and stellar service are our jam! Thanks for trusting us with your rides; we're always here to keep you rolling smoothly! #FamilyFirst #KenScalesAutomotive
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Thanks for the glowing review! ? We're thrilled to be your go-to for all things automotive. Our team loves helping you out—it's like a pit stop, but with more coffee! ☕️? Keep cruising with confidence! #CustomerAppreciation #KenScalesAutomotive
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We believe great service is the key to smooth rides! ?✨ Thanks for the shoutout on our friendly faces and helpful hands. We're here to keep your wheels turning and your smiles shining! ? #CustomerService #KenScalesAutomotive
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We’re blushing! ? Thank you for trusting us to keep your ride in tip-top shape. We strive to be the best in the valley—no ifs, ands, or “brake” checks about it! ?? #TrustUs #BestInTheValley
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We’re revved up by your kind words! ?️? At Ken Scales Automotive, honesty and quality are our fuel. Thanks for spreading the word! Keep those wheels turning and your engines running! ?? #Thankful #QualityService
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Thank you for your fantastic review! We're thrilled to keep your Honda Civic running smoothly and appreciate your loyalty over the years. ?? We believe in friendly service without the jargon! Keep cruising with us! ? #KenScalesAutomotive #CustomerCare
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We’re thrilled to hear that Jeff and Mike consistently hit the mark! ?✨ Great service is our turbo boost! Thanks for the love, and remember, we're just a pit stop away for all your automotive needs! ?️ #KenScalesAutomotive #CustomerLove
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Thanks for the awesome review! We're thrilled to hear you had a great experience with us. ?✨ We aim to keep you rolling smoothly and might even break into a happy tune while we do! ? #CustomerSatisfaction #KenScalesAutomotive
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We're revved up by your awesome review! ?✨ Thanks for trusting us with your ride and for appreciating our competitive prices. We're here to keep you rolling smoothly, whenever you need us! #CustomerCare #KenScalesAutomotive
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We're thrilled to hear our crew feels like family! ?❤️ Thanks for counting on us—our goal is to keep you moving without a hitch! We're definitely here for you, never letting you down! ?? #KenScalesAutomotive #FamilyVibes
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Thanks for the awesome review! ?✨ We're all about fair pricing and keeping your vehicles in top shape—no unnecessary sales tactics here! Bring your trucks anytime; we'll give them the love they need! #KenScalesAuto #FairPricing
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We're revved up to hear about your outstanding experience! ?? Reliable, prompt, and great communication? That's how we roll at Ken Scales Automotive! Thanks for the love! ❤️ #CustomerAppreciation #KenScalesAutomotive
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