Ken Vance Hyundai

Thank you for returning our survey,
I have looked into the service visit and records we have, It appears as though there was abnormal tire wear noted by our Factory Trained Hyundai Technician while performing the complimentary Multi Point Inspection.
Typically this type of wear can be associated with wheels being misaligned. Your advisor had brought this to your attention and presented the option of having the Wheel Alignment checked and adjusted as needed.
The factory guarantees wheel alignment for 12 month/12,000 miles. This is because outside influence such as poor road conditions can cause alignment to be affected, Not a manufacturer defect but something that can happen.
With that said I do not believe we asked you to pay for a defective item or a Factory Warrantable condition.
Hope this helps with understanding why there was a cost incurred.
If you have any  other questions, Please feel free to contact me directly.

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The kind words are very much appreciated.

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Thank you Virginia,

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We Appreciate your business and look forward to serving you in the furure.

Thank's Again.

Just wanted to take a moment and say Thank you for sharing your experience.
I will be sharing this with our Service team.

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Thank you for the kind words, we do appreciate it.

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