Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

935 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.0909091/5Overall Rating 4.0909091/5Overall Rating 4.0909091/5Overall Rating 4.0909091/5rating 4.0909091
Original
Overall Rating 2.1818182/5Overall Rating 2.1818182/5rating 2.1818182rating 2.1818182rating 2.1818182
97% Would Recommend
Latest Review 2 days ago

Reviews


JF
Jesse F.
Utica, MI
Chrysler Concorde
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Jesse said they always do a good job.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Warren, MI
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Brian said the employees provided excellent service. They were able to get him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Utica, MI
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018
Full inspection is really nice
I went here for an oil change. Since I was a first time customer they did a full inspection for free. This inspection really goes over everything and tells me what I should look at to take care of. They don't pressure you into getting stuff fixed right then and there so you can take your time.

SR
Scott R.
Sterling Heights, MI
Chevrolet Silverado 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Scott said he didn't have much personal experience one on one with the staff, but he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EP
Ed P.
Utica, MI
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Ed said he can't say enough about the quality of work he received from this business. They did excellent work. He was happy with what they did and he looks forward to dealing with them anytime he needs service on his vehicle.
This review was collected via phone interview by Customer Research Inc.

MF
MICHAEL F.
Sterling Heights, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Great Service
Have been bringing my cars to Kerners for the past 5-6 years. Can trust any decision they make concerning repairs and maintenance.

Anonymous avatar
Verified Customer
Utica, MI
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Attention to customer service is amazing
From start to finish Kerners Auto service provides excellent communication regarding my vehicle repairs. The follow ups are very helpful for letting me know what’s going on and when my vehicle will be done. Prices are fair and the information and detail regarding my repair it’s always thorough. Thank you as always Kerners Auto service for getting me back on the road.

Anonymous avatar
Verified Customer
Washington, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Great service
Great service, kept me informed of what needed to done and the cost. Done in. Very timely manner.

AM
AMY M.
Clarkston, MI
Buick Enclave
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Great service
This shop
Is fantastic. Very fair prices and friendly
Service.
Mike M. from Kerner's Auto Service responded on 04/30/2018

Thanks Amy! We look forward to seeing you and your Enclave in the future.


KN
Kristen N.
Sterling Heights, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Kristen said the business provided good service while working on her vehicle. Everything was done in a prompt manner.
This review was collected via phone interview by Customer Research Inc.

JL
Jeff L.
Utica, MI
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Spoke with Vanessa. She said the staff were very helpful and Jason helped her get things for the care credit. He was very nice about the whole thing and he did the best he could to explain everything that needed to be done to her vehicle. He was helpful with everything and give her options on what would be best, but she didn't have the money to get her vehicle fixed. This business is the best place she's been to for her vehicle and the staff did a wonderful job. She appreciated the time they took to figure out what was wrong with her vehicle and talk about it.
This review was collected via phone interview by Customer Research Inc.

LH
Lillian H.
Sterling Heights, MI
Buick Century
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Lillian said the staff were nice and took good care of her vehicle. They also picked her up and dropped her off at home. She was happy with the service.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Rochester, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Spoke with Sandi. She said the employees rectified her vehicles issue. The work was done very well.
This review was collected via phone interview by Customer Research Inc.

BN
Bernard N.
Troy, MI
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Spoke with Bernard's wife. She said she and Bernard had good service.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Sterling Heights, MI
Cadillac DeVille
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Mary said she is very happy with the service.
This review was collected via phone interview by Customer Research Inc.

SS
STEVE S.
Rochester, MI
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Very professional and quick service
For a smaller shop and off the main road, this place is certainly a gem waiting to be found. Very happy with professional and positive experience when dropping off my vehicle. They gave me a complete and thorough inspection, at the time it had been promised. And to my surprise, they completed the repairs by the end of the day. I will be bringing my vehicles back here for service.

RK
Robert K.
Sterling Heights, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Robert said the employees were friendly and they provided knowledgeable service. They performed very good work, and he enjoyed his service.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Clarkston, MI
Saab 9-3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Easy to schedule and very knowledgeable team.
Very clear estimation process and simple to schedule repairs.

GD
Gary D.
Leonard, MI
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Gary said the business did what they said they would in a timely manner. He said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MB
Mary B.
Utica, MI
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018 Category: Service
Mary said they got her vehicle back to her as fast as possible. She said she really appreciates them.
This review was collected via phone interview by Customer Research Inc.