Wonderful service once again. Mechanic was clear about the services to be provided and receptionist took the time to call me during the day to say I'd have my car back by the end of business. I like the new payment option online so I could pay at home and pick up after hours when it was convenient for me. Car is running great again.

Recommended

Mike M., Owner from Kerner's Auto Service responded on 11/09/2018

Thank you so much Shannon! We appreciate you and your kind words. We look forward to working with you again in the future!

Clifford C.

Shelby Charter Township, MI

GMC Pickup

Verified Customer

11/08/2018 Category: Service

Clifford said they always walk away with a with a good job done for a fair price. He trusts this business.

Recommended

This review was collected via phone interview by Customer Research Inc.

DON L.

Macomb, MI

Chevrolet Malibu

Verified Customer

11/03/2018

2009 Malibu

When you repair something it is always repaired right. My only quarrel is when giving estimates the parts seem to be marked up a little bit too high along with the cost of labor making it a little expensive now at your place

Recommended

Mike M., Owner from Kerner's Auto Service responded on 11/05/2018

DON

As always, thanks for choosing Kerner's Auto Service for your vehicle service needs. Just a reminder, as mentioned on our website, our price match guarntee means we will meet and beat any written estimate for identical repair. We constantly thrive to find our customers the best possible price on the best most reliable part. All of our repairs carry a 2 year 24k mile warranty. Our goal is to keep you informed throughout the entire repair process with phone calls, text messages and emailed digital vehicle inspection reports. Should you need service in the future, please don't hesitate to contact us. Thanks again for choosing Kerner's Auto Service.

Bristol A.

Rochester, MI

Pontiac Torrent

Verified Customer

10/31/2018 Category: Service

Bristol said they do a good job. Also he is happy with the service he has gotten from them.

Recommended

This review was collected via phone interview by Customer Research Inc.

James H.

Sterling Heights, MI

Ford Edge

Verified Customer

10/23/2018 Category: Service

James said they did a very good job. Also they got the job done.

Recommended

This review was collected via phone interview by Customer Research Inc.

BRIAN H.

Sterling Heights, MI

Chevrolet Silverado 1500

Verified Customer

10/21/2018

Honest

I had issues with my brakes not working properly. Kerner's could have easily charged me more for parts and labor but fixed my truck at a very reasonable cost. Their honesty and friendliness is why I don't go to any other auto repair shop!

Recommended

Mike M., Owner from Kerner's Auto Service responded on 10/22/2018

Brian,

We appriciate the review. We're always looking out for our customer's best interest and taking the most cost effective and reliable approach for their vehicle repairs. Thanks again for choosing Kerner's Auto.

DALE L.

Rochester, MI

Chevrolet Silverado SS

Verified Customer

ReScore Review™

10/20/2018

My Truck Now Changes Lanes on It's Own

Truck was damaged while in for service. No resolution.

Original Review

10/20/2018

My Truck Now Changes Lanes on It's Own

After having the brake lines repaired, which took three visits and countless phone calls to Kerner's,
When I finally picked up my Chevrolet, the steering had been damaged. The steering wheel is now at a diagonal 45 degree angle when driving straight. The Chevy changes Lanes to the right immediately upon loosening grip on the streeing wheel. The right front tire has a dent in the sidewall where it struck an obstacle. There was no problem with the steering on this vehicle when it was dropped off for service at Kerner's.
This review will be posted on Google.

Mike M., Owner from Kerner's Auto Service responded on 10/20/2018

Dale,

We’re sorry to hear you’re not happy with the authorized repairs made to your brake lines and transmission lines on your Chevy Silverado. Along with the additional repairs completed at no cost to you. We understand that vehicle repairs can be an inconvenience and difficult to budget. If you would like to address the additional repairs needed on your vehicle, identified in our digital inspection, feel free to contact us. We’ll be happy to provide you a loaner vehicle again for your use. Kerner’s Auto is here for you when you need us and as already shown, we are willing to do whatever is necessary to insure our customer’s satisfaction. We look forward to hearing from you. Thanks again for choosing Kerner’s Auto.

Mike M., Owner from Kerner's Auto Service responded on 11/05/2018

Dale,

Last we spoke you were going to bring the vehicle in for a safety inspection to insure the vehicle was safe to drive. To date we have yet to hear from you. Please don't hesitate to contact us should you need our services in the future. As always, thanks for choosing Kerner's Auto Service.

STEPHEN Z.

Shelby Charter Township, MI

Ford Edge

Verified Customer

10/14/2018

First visit

Staff was friendly, thorough and professional. Prices are competitive and fair.

Recommended

Mike M., Owner from Kerner's Auto Service responded on 10/15/2018

Thank you very much for choosing Kerner's!

Verified Customer

Volkswagen Passat

Verified Customer

10/11/2018

A++++ Service

Friendly service and fair price. Would go back

Recommended

Mike M., Owner from Kerner's Auto Service responded on 10/15/2018

We appreciate your kind words! We look forward to seeing you again

Jeff A.

Southfield, MI

Jeep Grand Cherokee

Verified Customer

10/10/2018 Category: Service

Jeff said he recommends this facility.

Recommended

This review was collected via phone interview by Customer Research Inc.

Dorin C.

Macomb, MI

Audi A8 L

Verified Customer

10/02/2018 Category: Service

Dorin said he would recommend this business for service.

Recommended

This review was collected via phone interview by Customer Research Inc.

Mike A.

Sterling Heights, MI

Ford F-150

Verified Customer

09/20/2018 Category: Service

Mike said that the place was good and he appreciated their work.

Recommended

This review was collected via phone interview by Customer Research Inc.

Alicia T.

Troy, MI

GMC Acadia

Verified Customer

09/20/2018 Category: Service

Alicia said they were prompt and had very good customer support. They communicated good.

Recommended

This review was collected via phone interview by Customer Research Inc.

Milos M.

Utica, MI

Lincoln MKX

Verified Customer

09/20/2018 Category: Service

Milos said he would recommend this business for service.

Recommended

This review was collected via phone interview by Customer Research Inc.

J.r. M.

Rochester, MI

Pontiac Firebird

Verified Customer

09/19/2018 Category: Service

J.R. said the business does quick work. They are very friendly and nice to work with.

Recommended

This review was collected via phone interview by Customer Research Inc.

GERALD P.

Shelby Charter Township, MI

Chevrolet TrailBlazer

Verified Customer

09/14/2018

Honest and they do good work

However not everyone is perfect so be sure to be precise about what you want done.

Recommended

Mike M., Owner from Kerner's Auto Service responded on 09/17/2018

We appreciate your patronage Gerald and look forward to working with you again in the future.

MARY ANN M.

Rochester, MI

Ford Escape

Verified Customer

09/12/2018

Great people

Excellent service from efficient folks who keep you well apprised of your vehicle's needs and status. Very pleasant to work with.

Recommended

Mike M., Owner from Kerner's Auto Service responded on 09/13/2018

Thank you very much Mary Ann. We appreciate you!

ERIC D.

Clarkston, MI

Ford Focus

Verified Customer

09/04/2018

Great job once again

Honest about what work needs to be done, and what can wait. I also really appreciate they're timely updates.

Recommended

Mike M., Owner from Kerner's Auto Service responded on 09/04/2018

Thank you Eric, we look forward to working with you again in the future!

Lisa M.

Rochester, MI

Ford Police Interceptor

Verified Customer

08/27/2018 Category: Service

Lisa said they went above and beyond.

Recommended

This review was collected via phone interview by Customer Research Inc.

Mike M., Owner from Kerner's Auto Service responded on 08/29/2018

Thanks Lisa, we appreciate your support!

BOB S.

Sterling Heights, MI

Chevrolet Impala

Verified Customer

08/25/2018

Helpful

This service center is very well run, knowledgeable, friendly, professional, clean throughout. They appreciate your business and want to have you return.
Thank you Mike.

Recommended

Mike M., Owner from Kerner's Auto Service responded on 08/28/2018

Thank you Bob! We are grateful for your ongoing trust in Kerner's Auto Service.

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Location

Address

2230 W Utica Rd
Utica, MI 48317

(586) 731-8809

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www.kernersauto.com

About Our goal is to offer the best services available at affordable prices to get you back on the road in no time.

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Kerner's Auto Service

Overview

980 Reviews

ReScore Reviews™ (12)

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