Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1010 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 3.833335/5Overall Rating 3.833335/5Overall Rating 3.833335/5rating 3.833335rating 3.833335
Original
Overall Rating 2.0833317/5Overall Rating 2.0833317/5rating 2.0833317rating 2.0833317rating 2.0833317
97% Would Recommend
Latest Review 8 days ago

Reviews


KP
Kelly P.
Rochester, MI
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Kelly said they are excellent and take care of everything. They're professional and do not try to take advantage on the cost.
This review was collected via phone interview by Customer Research Inc.

AL
Aimee L.
ROCHESTER, MI
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Aimee said they were very, very good. They did a great job and performed quality work.
This review was collected via phone interview by Customer Research Inc.

JO
JEAN O.
Troy, MI
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019
Service
Great service.

GC
GARY C.
Washington, MI
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
what makes the place so great...the people behind the counter!
Great access to service and great service people!

CP
CARL P.
Rochester, MI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Accurate Diagnosis
Honest and accurate when diagnosing and repairing my car. Very timely too.

RR
Rayquel R.
Michigan
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Rayquel said that the place's service is good, as are their prices.
This review was collected via phone interview by Customer Research Inc.

JS
Jessica S.
Rochester, MI
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Jessica said they were fixing an issue that happened in 2016 and they were open and honest on it.
This review was collected via phone interview by Customer Research Inc.

SS
STACIE S.
Shelby Charter Township, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Hands down, best place for auto service!
Kerner's staff is friendly, knowledgeable and accommodating. We had a dead battery and they got us in same day, fresh battery! They know what they are doing and they are priced very fair. Wouldn't go anywhere else.
Mike M., Owner from Kerner's Auto Service responded on 01/28/2019

Thank you so much Stacie!


LB
LARRY B.
Rochester, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
You know what your doing
You did the repair right at a fair price and I trust the repair work with fast and friendly service
Mike M., Owner from Kerner's Auto Service responded on 01/28/2019

Thanks Larry, we appreciate it


JB
JECELL B.
Shelby Charter Township, MI
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Car SERVICE
Awesome. Informative. Timely. Professional.
Mike M., Owner from Kerner's Auto Service responded on 01/28/2019

Thanks Jecell, always happy to help!


FH
FRED H.
Troy, MI
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Excellent service and feedback!
Great service and treatment!
Mike M., Owner from Kerner's Auto Service responded on 01/28/2019

Thank you Fred!


MM
MADISSON M.
White Lake, MI
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great
Best oil change ever!
Mike M., Owner from Kerner's Auto Service responded on 01/11/2019

Best customer ever!


RV
RICCEE V.
Rochester, MI
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019
Comming back For Twenty Years
Bobby and Jason are great, got called with estimate for repairs right away. Got my truck back the next day.
Mike M., Owner from Kerner's Auto Service responded on 01/07/2019

Thanks Riccee! We appreciate it


LR
LISA R.
Rochester, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Oil change Appt
Kerners took me in at my appt, changed oil, air filter and plugged a tire. All work completed in the 1 hour time they told me to plan for.
Mike M., Owner from Kerner's Auto Service responded on 01/07/2019

We are pleased to hear that you are happy with the service you received!


CT
Cindy T.
Shelby Charter Township, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Cindy said her family has been taking their vehicles to the business for a long time. They have always been honest, reasonable, fast, and efficient.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN S.
Rochester, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Oil Change
Oil Change

SR
Scott R.
Sterling Heights, MI
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
Scott said the staff could not find the problem which is intermittent. He was disappointed.
This review was collected via phone interview by Customer Research Inc.

RC
RAY C.
Rochester, MI
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2018
High millage service with repairs
While waiting for my service oil change I noted that the staff was calling passed customers the see if they are happy with the repairs they may have had done. To me this is a nice way to do business and keep return customers. The willingness to work with the customer and resolve any issues
Mike M., Owner from Kerner's Auto Service responded on 12/18/2018

Thank you Ray, we appreciate your feedback and hope to see you for any future maintenance you may need!


JM
JACKIE M.
Troy, MI
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
They go the extra mile in car service and repair.
I found peace of mind knowing my car would be taken care of quickly & efficiently. My questions were answered and all done with a smile. People there are great!
Mike M., Owner from Kerner's Auto Service responded on 12/18/2018

Thank you Jackie, we think you're great too!


JW
JUDY W.
Sterling Heights, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Judy
I took my 2013 Ford Escape to this auto repair for the first time . It was highly recommended by my brother. I am very fussy about my SUV and have always just dealt with the dealerships with service but decided to give Kerner's a try not only because of my brother's recommendation but it is just 5 mins from my home.

I was presently pleased with not only the overall service but also how clean this place was for an auto repair shop.

The girl that greeted me when I came in was super nice from start to finish.

I won't be going back to the dealership with such good service like this at Kerner's Auto Repair
Mike M., Owner from Kerner's Auto Service responded on 12/11/2018

Thank you so much Judy. We are so glad that your first experience with Kerner's exceeded your expectations! We look forward to seeing you again in the future.