ReScore Reviews™ (11)
Thank you so much for your continued support and trust in Kerner's Auto Service.
Thanks so much for bringing your concern to our attention. I appreciate the opportunity to discuss this matter with you along with giving us the chance to correct this matter. Unfortunately, due to a system update and immediately unknown to us we failed to realize the error in pricing with your invoice. Unfortunately, this was an isolated event specific to your invoice. I trust you understand our concern and desire to correct this mistake was very important to us here at Kerner's. As mentioned in our conversation, I have refunded you the difference in price immediately. Thanks again for bringing this to our attention. As always, thanks for choosing Kerner's Auto service for your Auto Service needs.
Thanks for taking the time to speak with me regarding your most recent visit. I apologize that you felt this was not a positive experience. We strive to make sure that all of our customers are treated fairly and honestly each and every time they visit us at Kerner's. I hope that the hundreds of positive reviews on line illustrate how important that is to us here at Kerner's. I appreciate your understanding in our failure to communicate effectively with you regarding your vehicle. I trust that the full refund that was issued to you even further reiterates how important our customers and their experience is important to us. We strive to provide excellent service each and every time and hope that you will trust Kerner's Auto Service in the future for your vehicle's service needs. Thank you again for choosing Kerner's