Kerrys Car Care


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25 Reviews

92% Would Recommend
Latest Review 3 months ago

steven r. on 09/18/2017
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"Went to the 67th and Deer Valley Shop"
ABSOLUTELY TERRIBLE!!!! 5+ hours to get tires the 1st visit and my car BROKE DOWN DUE TO IMPROPER REASSEMBLY the 2nd visit. Had the vehicle towed to Bell Lexus and after inspection I was informed that it was because the CRANK WAS LOOSE which caused the belt to fail, several wires were NOT SECURED and the ground wire from the alternator was NOt CONNECTED to the frame. When the belt failed it broke the oil pressure switch as well. All in all it will cost me just over $500... this is after I paid kerrys over $1000 in labor to install my supplied parts. And this is after I bought tires from them that took over 5 hours to install. After calling and talking to TJ they told me that they would only pay for it if they fixed it. And I understand the principle behind that however, when your "master mechanic" CANNOT REINSTALL AN ALTERNATOR PROPERLY having another technician isn't a risk I'm willing to take. Now I'm going to have to take them to small claims court, BUYER BEWARE. There may be a lot of people who are happy about their oil changes but if you're curious as to have them go deeper into your motor I would strongly advise against WASTING YOUR MONEY. I'm no mechanic but I know that you need to reattach all of the parts when you reassemble them..... I went back because when they messed up the 1st time they tried to make it right (5+ hours for tires) then when I go back and give them over $1000 to do more work my car breaks down within a few days.
Burn me once..... shame on you
Burn me twice..... shame on me
I've worked in the automotive industry for many years and it's clear they are over booked and under staffed. Their mechanics are poorly trained, skip steps and take shortcuts. They will OVER PROMISE and UNDER DELIVER. And to be honest their CHEAP and SHODDY labor isn't worth the headache. I thought they had quality technicians but it is clear they do not.
Also as with many shops several of the wire clips and grommets that hold the cowlings under the motor in place were broken and missing. These are to be expected as they get all brittle and are not promised to be replaced.
Service Date: 09/12/2017
Review Created: 09/18/2017 04:00 PM
Stephen G. on 01/31/2013
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Stephen said the customer care representative was very friendly and knowledgeable. They entered all the estimates in the database and updated it.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/28/2013
Review Created: 01/31/2013
This review was collected via phone interview by Customer Research Inc.
Dianna B. on 01/28/2013
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Dianna said she didn't like the price. They wanted to charge her for both inspecting the vehicle and fixing the problem even though she told them what the problem was.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 01/24/2013
Review Created: 01/28/2013
This review was collected via phone interview by Customer Research Inc.
Daniel S. on 01/24/2013
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Daniel said once the business was done serving his vehicle it was like brand new. The business did a great job.
Vehicle: Geo Metro
Category: Service
Service Date: 01/21/2013
Review Created: 01/24/2013
This review was collected via phone interview by Customer Research Inc.
JUSTIN H. on 01/20/2013
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"Service manager w/ poor people skills"
I chose to not have them perform the work I already told them I needed when they questioned how I knew and then proceeded to quote me $750 for parts that I have already priced out at $300. Was very disappointed in my last visit as Kerry's used to be very reliable and reasonable.
Vehicle: Lexus ES 300
Service Date: 12/28/2012
Review Created: 01/20/2013 04:46 PM
BOB T. on 01/18/2013
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"Great Place"
The service, the people, the atmosphere. the honesty. Would recommend Kerry's to anyone who needs any type of Auto work done
Vehicle: Scion xB
Service Date: 01/17/2013
Review Created: 01/18/2013 09:37 AM
Adam M. on 01/16/2013
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Adam said the service is great, and he likes the shuttle. Lastly he stated that Miguel greets him immediately when he walks in the door.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/07/2013
Review Created: 01/16/2013
This review was collected via phone interview by Customer Research Inc.
Imir A. on 01/16/2013
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Imir said his service was good.
Vehicle: Ford
Category: Service
Service Date: 01/03/2013
Review Created: 01/16/2013
This review was collected via phone interview by Customer Research Inc.
Marybeth A. on 01/16/2013
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Marybeth said they were quick.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/12/2013
Review Created: 01/16/2013
This review was collected via phone interview by Customer Research Inc.
KIM/KEITH H. on 01/14/2013
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"Tune up"
As usual Kerry's took care if me, was professional and called to inform me about my truck along the way, showed me the bad parts, did a great job.
Vehicle: Dodge Pickup
Service Date: 01/11/2013
Review Created: 01/14/2013 05:55 AM
Mike R. on 01/11/2013
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Mike said this business always seems to do a good job in a timely manner.
Vehicle: Dodge Neon
Category: Service
Service Date: 01/07/2013
Review Created: 01/11/2013
This review was collected via phone interview by Customer Research Inc.
Don M. on 12/26/2012
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Don said the service was prompt and good. The staff was courteous. He has been a customer for five years.
Vehicle: Cadillac Escalade ESV
Category: Service
Service Date: 12/21/2012
Review Created: 12/26/2012
This review was collected via phone interview by Customer Research Inc.
Dianna S. on 12/26/2012
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Dianna said they did what she asked them to do. They got the job done and she didn't have any problems with this business.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/21/2012
Review Created: 12/26/2012
This review was collected via phone interview by Customer Research Inc.
Robert S. on 12/26/2012
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Robert said the business was efficient in what they were doing. They looked at his vehicle and gave him their honest opinions. It was very good.
Vehicle: Dodge Magnum
Category: Service
Service Date: 12/22/2012
Review Created: 12/26/2012
This review was collected via phone interview by Customer Research Inc.
James P. on 12/19/2012
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James said that the business always gives excellent care.
Vehicle: Chevrolet Venture
Category: Service
Service Date: 12/15/2012
Review Created: 12/19/2012
This review was collected via phone interview by Customer Research Inc.
Margaret B. on 12/18/2012
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Margaret said the business always takes good care of her.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 12/14/2012
Review Created: 12/18/2012
This review was collected via phone interview by Customer Research Inc.
Karen B. on 12/18/2012
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Karen said the business is awesome. She said she'll be back to get everything done.
Vehicle: Dodge Charger
Category: Service
Service Date: 12/13/2012
Review Created: 12/18/2012
This review was collected via phone interview by Customer Research Inc.
Brian H. on 12/18/2012
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Spoke with Tracy. She said this business was able to get her vehicle in and out in no time.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/15/2012
Review Created: 12/18/2012
This review was collected via phone interview by Customer Research Inc.
BILL M. on 12/17/2012
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"Fast Friendly Honest"
They got right on it. They had my truck done in no time.
Vehicle: Chevrolet Silverado
Service Date: 12/01/2012
Review Created: 12/17/2012 03:17 PM
JERRY G. on 12/17/2012
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"Friendly Staff "
Promt friendly service, car was in sick & out well. I'll be back!
Vehicle: Chevrolet Malibu
Service Date: 12/10/2012
Review Created: 12/17/2012 11:19 AM
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