Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

2869 Reviews

ReScore Reviews™ (15)

ReScore
Overall Rating 4.200002/5Overall Rating 4.200002/5Overall Rating 4.200002/5Overall Rating 4.200002/5rating 4.200002
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
96% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


LC
Lisa C.
Manchester, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Service
Thank you Josh for your assistance! You are always so helpful and professional!

NG
Nicole G.
Coventry, CT
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Always greeted with a smile
Staff is always super friendly and helpful

DH
David H.
Manchester, CT
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Dustin is awesome!
Excellent service from Dustin.

TK
Taylor K.
Middletown, CT
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Service in
Wonderful service but tried to communicate with a salesman the next day about upgrading to a third row car but he never called back... was hoping for some better response from that but the service was superb as always.

DS
Debra S.
Waterbury, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Debra
You don’t have to wait all day your in and out

JE
Jason E.
Avon, CT
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Major Maintenance 150k
Well, I hit 150k on my 2013 Sonata which called for a 'D' service maintenance service. This is the most complete service at my dealership, and though costly (most expensive of services A - D), my car is running like it's brand new. Thank you as always Key Hyundai of Manchester Team

GS
George S.
Windsor, CT
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Blue about no blue!
Was anxious to check out the 2019 Velosters while waiting to service my 2012 Veloster. Since my wife just got a new red car I was hoping to get another sharp looking blue Veloster but no such luck. Only other choices besides reds were white, black and grays. Looks like I'll have to have a closer look at a new Kona model. Bye Veloster. By the way, the service was excellent as always.

FP
Frances P.
Lebanon, CT
2010 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Got more work done than planned
They did an overall check of the car. Found some thing that could have been trouble down the road.

Verified Customer
Manchester, CT
2015 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2018 Category: Service
Went for oil change came back with scratches
I went for routine oil change, when i came my wife observed scratches on the car which were not there before.
Chris B., Service Manager from Key Hyundai of Manchester responded on 07/18/2018

We truly apologize for the inconvenience and will be reaching out to you shortly in an attempt to rectify your concern. 

Chris Brown 
Service Manager 
Key Hyundai of Manchester 
860-643-2700X223 
cbrown@keycars.com

EA
Eric A.
Waterbury, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Good service!
Good service!

Verified Customer
Manchester, CT
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Key maintenance
Friendly, fast, convenient

MS
Matthew S.
Middletown, CT
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Service!
David provided excellent service as usual. Still haven’t had a bad experience from this service department.

MC
Michelle C.
Enfield, CT
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Quick service
They do what I ask and give recommendations if needed

AT
Aaron T.
Marlborough, CT
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Awesome people, great service, very fast
I went in for my first oil change, they were great. Very fast

Verified Customer
Enfield, CT
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Quick and easy
Friendly people. Quick service.

LM
Lakiesha M.
New Britain, CT
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Customer service
Great job

JS
James S.
Ellington, CT
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Always friendly staff and get you in and out of there quick
Great place
Chris B., Service Manager from Key Hyundai of Manchester responded on 07/17/2018

Thank you for the great review! We will see you next time in! 

Chris Brown 
Service Manager 
Key Hyundai of Manchester 
860-643-2700X223 
cbrown@keycars.com

EL
Eugene L.
Ellington, CT
2013 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Great customer interface!
Brought in my 2013 Sonata Hybrid Ltd for 60,000 mile maintenance. Got it back washed and ready. The loaner was clean and no extra charge!
I can't know how well the service was preformed, since it was things not observable, such as exchange transmission and radiator fluids, inspections, and filters. It might be nice (reassuring) to see a sample of the replaced fluids, compared to new. I guess you can tell, I'm a bit skeptical and weary of exploitation (having bad experiences elsewhere).
I have no reason to believe this service was anything less than excellent. Thanks for a good experience.
Gene
Chris B., Service Manager from Key Hyundai of Manchester responded on 07/17/2018

Thank you for the great review and feedback. When requested, we would always be more than happy to bring you into our shop and show you the process of any service we do on your Sonata. We will see you next time in! 

Chris Brown 
Service Manager 
Key Hyundai of Manchester 
860-643-2700X223 
cbrown@keycars.com

RC
Ron C.
Manchester, CT
2004 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Did it right the first time.
Well done...
Chris B., Service Manager from Key Hyundai of Manchester responded on 07/17/2018

Thank you for the great review! We will see you next time in! 

Chris Brown 
Service Manager 
Key Hyundai of Manchester 
860-643-2700X223 
cbrown@keycars.com

KC
Kenesha C.
Vernon, CT
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Friendly
The staffs are are friendly.
Chris B., Service Manager from Key Hyundai of Manchester responded on 07/17/2018

Thank you for the great review! We will see you next time in! 

Chris Brown 
Service Manager 
Key Hyundai of Manchester 
860-643-2700X223 
cbrown@keycars.com