Dwayne: We appreciate your words of encouragement.Thank You for choosing Kimble's Complete Automotive. We are here when you need us.
Thank you Mrs. Moore for your comments as you have your side and opinions of my work.
I would had like you to contact me with your concerns prior to your posting so I could have spoken I would it like to explain my side and do my best as this took over a week or so to complete.
Your sons 1991 F150 was Tow in and dropped off and parked at my front Lot on a Saturday morning through our after hours key drop with an extensive note with request of multiple parts already replaced including a fuel pump, sensors, even a computer and many others. The note stated "The Vehicle will not start"
so to begin the vehicle could not be started to test the drivability or to determine if it needed anything other than getting it to start.
We call you to make sure we get your verbal approval without knowing this vehicle was in the wrong shop. My technician attempted to crank the engine there wasn't any electrical power from the battery. We pull the vehicle inside around the back to a bay my shop. We charge & tested the battery and found it will not take a charge. We install a temporary battery to continue testing. We attempted to start the vehicle and will not crank. Tester fuses and voltage to the starter. As is common testing we tried tapping the on the starter and it crank one time with a squealing sound and stopped we repeated it didn't crank.
My associate call ask you because before we can diagnose any fuel or other problems the vehicle needed a battery and a starter and gave Mrs Moore an estimate also after the work we needed one to three hours of diagnostic labor to find the actual no start problem. Mrs Moore approved the battery and starter and told my associate to stop all work and do nothing else. We did that.
The vehicle now cranks but still will not start. We need to test if the problem is from lack of air, fuel and or spark. We also may have to test every component it was replace already. We call if I'm not mistaken you ask me to call your son and explain. I could not reach him as his voice mail can't accept anymore messages and I call you back you back you will call him and ask him to call me.
Mr. Damian Moore approved diagnostic one to three hours time. My tech tested the fuel pump comes on intermittently but no fuel pressure to the rail. Need to remove the fuel tank to see why there is no pressure. Mr Moore approved the work. We remove the pump he had cut the wire harness that connected to the pump. Also he had purchase the wrong pump for the rear fuel tank too short to reach the bottom of the front fuel tank. We waited for Mr Moore to bring us back the pump and installed the pump. We tested the pump prior to installation and it turns on. We installed the pump but found the pump will not turn on when connected to the harness. We called and ask for addition labor time to trace the problem. After a few hours of tracing wiring found two possible problem with a fuel tank valve and or fuel tank switch. Call Mr. Moore he came in to the shop multiple times and explain this was a vehicle he purchase just purchase he could not get it to start and he said he purchase vehicles to sell them. Mr Moore approve the additional parts and labor to get them installed. I spoke to Mrs Moore and let her know we needed a deposit for additional parts that mr Moore had approved. Moore called back and gave her credit card to for the deposit. After replacing the switch the lease expensive of the two we got the vehicle to start so I removed the valve and labor cost of the ticket and called to give them the good news by save them over $500 from the original quote and did not charge the complete total amount of over 15 hours labor only less than 10 hours of labor.
During this time no one mention a problem with the transmission and during the test drive we did not hear or feel any problems as they told us they did not want us to do anything more as the bill was more than they wanted to spend. When Mrs More called to pay for the balance due over the phone and when Mr. Moore came in to pick up his truck I explain he needed additional work like spark plugs & Ignition wires as the engine appears to have a misfire. He said he will take care of it. He left happy that we did a good job and thank us. A day or two later Mr Moore called me in the early morning to tell me he was on his way to work and his F150 was not shifting and making some kind of noise. I told him to check the transmission fluid to see if it was up to level. Normally we check all fluids as My tech had check the oil but did not know if had check the transmission. I ask him if he can check make sure is up to level. Also offer to check it after he brings it back. I never received a call after that.
Thank you Everett apreciat you trust and continued patronage. Always here wen you need us. Thanks again.
Thank you Sir It was not my part I just purchased on your behalf. I know so it had to be don right. It cost me a star. I honor my commitment to my clients.
Thanks again for choosing Kimbles Complete Automotive we are here ready wen you need us.
Thank You Sir I hope I cold have don better. Let me know if I can assist you in the future.
Thank you for choosing Kimbles Complete Automotive
Thank you Mr. Jones appreciate your kind words of encouragement. Looking forward to the next time we can serve you.
My warmest regard to you & yours.
Thank you for your kind words. Much apreciated. Always here to serve you. Please feel free to reach out to me with any sugestions you might have about how to make your experience at Kimbles better.
I Thank you for your kind word support. Apreaciated your confidence and the trust. Always here to serve you. Gary Morales
Thank you Always here to serve you. Also It was Mike Swerda who was the personable one. Thanks
Thank you sir. Always looking forward to serve you.
Thanks you Jaimille for giving Kimble's a chance to assist you and the trust in taking care of your Altima. We are looking forward maintain your Altima to avoid any possible future brake downs.