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Koons Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(387 Reviews)
49

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
213
Total ReScores™
4.9
ReScore™ Average
49
Net Promoter Score ®

Business Details

About

Koons Hyundai will provide you the highest quality service and maintenance for your vehicle. Koons Hyundai will provide you the highest quality service and maintenance for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(703) 490-8170
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
1880 Opitz Boulevard Woodbridge, VA 22191
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(387 Reviews)

MN
gravatar
MOHAMMAD N.
Woodbridge, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/18/2026
0
Category: Service
They make money by robbing the customers.
Worst service from Koons Hyundai Woodbridge. I have serviced my different Hyundai cars from different Hyundai Dealerships in last 20 years. Among them Koons Woodbridge Hyundai Service is the worst ever. Service Advisor Robert Castro and his manager is greedy and every visits their main purpose is to make money from the customers without giving any related service. They force to repair this and that although i don't need it. Even if I need it I told them I will do it somewhere else where it is cheaper. They force me to do it from them. Yesterday I took my car to them ( I promise this is my last visit ) since my car shakes when it shifts from 1st to 2nd to 3rd gear. after almost 6 hours waiting they told me they didn't find anything wrong and charged me $185.00 without doing anything. Also told me try by changing transmission fluid first and pay $525, secondly change brake fluid for $300, thirdly change something (which I can not remember) for $800+.
They are greedy and dishonest.
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