L & M Automotive & Transmission


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

224 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 9 days ago
Joel E. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joel said the service was good.
Vehicle: Ford F-150
Category: Service
Service Date: 02/14/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
LARRY H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable and Honest"
We have used L & M for several years now o various vehicles. I like keeping my dollars local and L & M offers reliable service with honesty. i explained the issues with the braking was given a quote that was right on the mark for replacing the front rotors. no surprises and problem solved. Within a few hours they'd finished and the car was ready.
Vehicle: Nissan Altima
Service Date: 02/13/2018
Review Created: 02/14/2018 10:15 AM
Bob J. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Bob said the staff was honest , and do good quality work.
Vehicle: Ford Escape
Category: Service
Service Date: 02/01/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Jerrad H. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jerrad said he had a great experience at this business.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 02/08/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
Matt S. on 02/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Matt said the service was great. However, the initial quote didn't match the final price he received, and he hadn't been expecting it.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 02/06/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Kevin G. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kevin said this business warrantees their work. They had replaced a faulty part set in his vehicle. When he got the vehicle home, he had an issue with it again. When he took the vehicle back, they addressed the issue immediately, and replaced the parts as quickly as they could.
Vehicle: Jeep Liberty
Category: Service
Service Date: 02/01/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Raul S. on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Raul said he got good service and they explained what was going on.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 01/31/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
Martha S. on 01/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Martha said the service was great.
Vehicle: Ford Escape
Category: Service
Service Date: 01/22/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Jeff S. on 01/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jeff said the staff members were very good people to work with. They know their business. He said he was a little disappointed with the initial diagnostics.
Vehicle: Toyota Avalon
Category: Service
Service Date: 01/17/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Leroy W. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Leroy said everything worked out pretty good. He is looking forward to the next time he needs his vehicle repaired.
Vehicle: Ford Freestyle
Category: Service
Service Date: 01/09/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Megan H. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Megan said she has dealt with the business before. Their mechanics are quick and awesome.
Vehicle: Honda Pilot
Category: Service
Service Date: 12/28/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Mike B. on 12/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mike said he would recommend the business.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 12/22/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Ian C. on 12/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ian said the service was really good. He had no problems with his service.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Barbara J. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Barbara said she was satisfied with the service she received. The staff did a good job and completed the service repairs fast.
Vehicle: Jeep Liberty
Category: Service
Service Date: 12/14/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Becky S. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Becky said she received the best customer service from this business. They were really nice and personal. They communicated with her and made the service easy.
Vehicle: Toyota Sienna
Category: Service
Service Date: 12/15/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Tim O. on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said he has dealt with this business for 11 years and he always receives great service.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Tom B., Owner at L & M Automotive & Transmission responded on 01/04/2018

Tim thank you for responding to our audit system it really helps us on our performance  I would also like  to thank you for trusting us for your car repairs if there is anything at all we can change to better meet you need please don't hesitate to let Ty Karen or myself know as always i was our pleasure to service I hope the new year brings in great peace and happiness 

Tommy Ty and staff 512-321-6958
Francis J. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Francis said the business does good work.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 12/12/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Tom B., Owner at L & M Automotive & Transmission responded on 01/04/2018

Francis I would like to thank you for giving us a chance to repair your car if their is anything we can change or improve on please feel free  to let us know 

Tommy Brown. Owner 512-321-6958
Margaret C. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Margaret said the service was good and this business did the job for a good price. The owner was short on patience.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/30/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Jim B. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jim said this business did what he needed them to do, he's used them before, and he's happy.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/20/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Tom B., Owner at L & M Automotive & Transmission responded on 12/13/2017

Jim  we appreciate choosing us for your repairs. I hope you and your family have a blessed Christmas and a happy New year      thanks again    

Tommy & Karen Brown. Owner 512-321-6958
Faith S. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Faith said this business is very kind. They are friendly and they helped her out when she needed it.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 11/14/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Tom B., Owner at L & M Automotive & Transmission responded on 01/04/2018

Faith thanks for taking the time for our audit review it really help us know anything we could improve to better serve you please don't hesitate to let me know

Tommy Brown. Owner 512-321-6958
Displaying Review 1 - 20 of 224 in total