Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

668 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


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Christian C.
Santa Ana, CA
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Christian said that the facility was great, he had a good time there and they were very nice He had a pleasant experience, they were quick and very good about pricing.
This review was collected via phone interview by Customer Research Inc.

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BRAD B.
Laguna Beach, CA
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Fixed it
Had 2 really unusual and completely separate issues with a 2013 5 Series BMW. They got it right the first time. Runs like a dream now.

ME
Mark E.
Mission Viejo, CA
Acura 3.0CL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Mark said the employees took very good care of his vehicle. They kept his service prices down.
This review was collected via phone interview by Customer Research Inc.

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fred D.
Ladera Ranch, CA
Lexus GS 300
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/04/2018 Category: Service
Fred said the work was expensive.
This review was collected via phone interview by Customer Research Inc.

IF
Ilene F.
Mission Viejo, CA
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Ilene said the business was courteous. They were efficient. They got the job done. They were reasonably priced.
This review was collected via phone interview by Customer Research Inc.

LB
Liam B.
Santa Ana, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Liam said they did a phenomenal job.
This review was collected via phone interview by Customer Research Inc.

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Ali A.
Malibu, CA
Cadillac Escalade
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Ali said the day after he got his vehicle back a check engine light came on.
This review was collected via phone interview by Customer Research Inc.

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Solomon F.
Chino, CA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Solomon said the business was quick. They gave him no hassles and they had his vehicle ready in the time frame they promised.
This review was collected via phone interview by Customer Research Inc.

RS
RAY/CHRISTINA S.
Laguna Hills, CA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Checking on tire balance and tightening of lug nuts.
I have been taking all of my cars to Laguna Viejo Auto for the past 10 years. They are the most honest and efficient when it comes to fixing my vehicles. Customer service is outstanding. I would never consider going anywhere else to have my vehicles worked on.

KH
Karen H.
Ladera Ranch, CA
Volvo S70
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Karen said the staff was so nice to her. If anyone wants their vehicle repaired, it should be taken to the business for sure.
This review was collected via phone interview by Customer Research Inc.

MC
MEGAN C.
Aliso Viejo, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Great service!
The staff and team are so wonderful and friendly!!

CJ
CATHRYN/JAMES J.
Lake Forest, CA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Awesome srvice!
This place is fantastic! Very knowledgeable, friendly staff, clean & spacious waiting area, customer service oriented. Work is guaranteed and they take pride in what they do. They are honest and trustworthy.

JB
JOHN B.
Mission Viejo, CA
Honda Accord Wgn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Excellent Service
High quality service at competitive prices.

JJ
Jake J.
Laguna Hills, CA
BMW 325i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Jake said they told him exactly what was wrong with his vehicle. They fixed it, and made it easy, and simple.
This review was collected via phone interview by Customer Research Inc.

SH
SUSAN H.
Redlands, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
Honest, Professional Auto Care
At Laguna Viejo Auto Service you will receive professional, honest and timely service on your vehicle.
I drive from Redlands to have John and his team work on my truck because I know that they will do what needs to be done right the first time and will give honest advice and information about what does not need to be done.....What car dealership service department can you say that about?...None
I do not usually write reviews but being able to trust a business with your travel safety and piece of mind is worth taking a few minutes to VERY HIGHLY RECOMMEND the people and quality of service at Laguna Viejo Auto Service.

DC
DELO/SAUNDRA C.
Laguna Niguel, CA
Lexus LS 400
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
outstanding service
Reception desk zeroed in on my problem immediately and arranged to make things right.
I had a battery / starting problem even after a AAA roadside contractor jump started my car 1 hour earlier.
Took my car to Laguna Viejo Auto at 2.06 PM and was out of there within 45 minutes with my issues resolved.
Highly recommend this service shop.

TC
TIFFANY C.
Laguna Hills, CA
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018
Awesome car service - Trustworthy!
I have taken my cars to Laguna Viejo Auto for years - it’s great! I completely trust John and his staff to take care of my cars. He has helped our Volvo make it through four kids!! He doesn’t overcharge us and thoughtfully advises on what should be done to safely maintain the cars.

JB
Judy B.
Laguna Niguel, CA
Oldsmobile Cutlass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Judy said this business is very good, and has good prices. The employees are helpful and polite.
This review was collected via phone interview by Customer Research Inc.

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Nancy L.
Aliso Viejo, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Nancy said the staff provided professional, efficient service, in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

RS
Ravikumar S.
Rancho Santa Margarita, CA
Honda Civic Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Ravikumar said he liked the good service.
This review was collected via phone interview by Customer Research Inc.