Laguna Viejo Auto Service, Inc.


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

634 Reviews

99% Would Recommend
Latest Review 4 days ago
MARIO C. on 02/20/2018
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"Corolla oil change"
I’m always happy with my appointments , John and Gail always give me great service.
Vehicle: Toyota Corolla
Service Date: 02/20/2018
Review Created: 02/20/2018 09:07 PM
Douglas M. on 02/17/2018
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Douglas said the staff is simply wonderful, and he will continue to go there because of that.
Vehicle: Lexus ES 300
Category: Service
Service Date: 02/16/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
MANOLITO V. on 02/14/2018
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"They are competent, their prices are reasonable and their manager, Gail, keeps things and the staff in order even on small details such as the waiting area and the work area very clean! Definitely tops!"
These guys know what they are doing, their prices are reasonable, and the manager, Gail, is very professional and is very much on top of things.
Vehicle: Chevrolet Malibu
Service Date: 02/13/2018
Review Created: 02/14/2018 07:52 PM
Dianne J. on 02/12/2018
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Dianne said she has been using the business for many years. They have always done an excellent job and she has never been unhappy with them.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/10/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
TIM/SUSAN M. on 02/10/2018
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"could not be happier."
Ladies on the phone were extremely nice and cooperative. We had complications (emergency gall bladder surgery) and were able to tow our car down to LV auto service, they found the problem, took care of it, and were very reasonable. I believe they are the best auto service company in OC.
Vehicle: Isuzu Trooper
Service Date: 02/09/2018
Review Created: 02/10/2018 08:06 AM
David D. on 02/10/2018
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David said the team provides good service.
Vehicle: Lexus IS 350C
Category: Service
Service Date: 02/08/2018
Review Created: 02/10/2018
This review was collected via phone interview by Customer Research Inc.
Benny S. on 02/06/2018
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Benny said the staff gave him a great outcome and excellent service. The inspection was great.
Vehicle: INFINITI Q45
Category: Service
Service Date: 02/05/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Brandon B. on 02/05/2018
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Brandon said the first day the staff kept him waiting, but they had great service.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 02/03/2018
Review Created: 02/05/2018
This review was collected via phone interview by Customer Research Inc.
ROD/MICHELLE T. on 02/02/2018
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"Awesome service"
They are honest, reliable and fair too. Great people in the front office and the guys are great too. Work is completed on time and very friendly ! I would definitely bring my car back and tell my friends and family too!! Keep up the great work guys!!
Vehicle: Nissan Maxima
Service Date: 02/02/2018
Review Created: 02/02/2018 08:23 PM
RUTH C. on 02/02/2018
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"Prompt service"
Thank you for your prompt care for my vehicle and for your kind service!
Vehicle: Volkswagen Routan
Service Date: 02/02/2018
Review Created: 02/02/2018 08:13 PM
Dokyung s. on 02/01/2018
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Dokyung said he has no complaints about his experience with the business.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Jerry C. on 02/01/2018
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Jerry said the service was fine, he appreciates it and it was very good. He doesn't have any complaints, he sat around longer than he should have, but he's glad they got it done.
Vehicle: smart fortwo
Category: Service
Service Date: 01/24/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Tasha B. on 02/01/2018
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Tasha said the staff was really straight forward. They told her how much time it would take, and what it would cost to get the service done. All of it was true. The work was completed on time, and the staff was easy to work with.
Vehicle: Toyota Highlander
Category: Service
Service Date: 01/16/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Steffenie L. on 02/01/2018
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Steffenie said her experience with the business was good. They were willing to work with her on her schedule, and everything else.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
PARINAZ E. on 01/25/2018
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"Very friendly and professional "
I trust them and know that will take great care of me and my car.
Vehicle: Nissan Altima
Service Date: 01/24/2018
Review Created: 01/25/2018 10:20 AM
DEAN S. on 01/22/2018
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"Helpful and friendly service"
I had been having some trouble starting my vehicle -- and wanted to get a professional assessment. Laguna Viejo Auto Service did the AAA evaluation of the battery, starter, and charging system -- and found no issues. I left the car there all day to see if the problem could be detected -- and it did not present itself even with a cold start. They were extremely helpful and friendly -- and there were no charges for the diagnosis. I have used Laguna Viejo in the past for a variety of repairs and service issues (large and small), and they have been nothing less than outstanding. Their prices seem more than fair -- and I trust them.
Vehicle: Lincoln Zephyr
Service Date: 01/20/2018
Review Created: 01/22/2018 08:02 AM
RICHARD U. on 01/19/2018
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"The schedule time was convenient for me, the service was fast and good and pleasant, and I am very satisfied."
I entered all my comments above.
Vehicle: Volvo S60
Service Date: 01/18/2018
Review Created: 01/19/2018 02:09 PM
LORETTA/CHUCK R. on 01/16/2018
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"Chuck Ricciardi"
Honesty and trust are two words that come to mind when working with John at Laguna Viejo Auto. I know they are honest with discussing needed repairs to my vehicles. I can trust that it will get done right and in a timely matter.
Vehicle: Toyota Sequoia
Service Date: 01/10/2018
Review Created: 01/16/2018 03:39 PM
Ann B. on 01/15/2018
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Ann said the staff was awesome. They were prompt. They had good customer service. They were honest, and their prices were fair.
Vehicle: Cadillac CTS Sedan
Category: Service
Service Date: 01/13/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Charles G. on 01/12/2018
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Charles said the business did a good job.
Vehicle: Lexus IS 300
Category: Service
Service Date: 01/10/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 634 in total