Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

791 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


BS
BONNIE S.
Laguna Niguel, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
Excellent Service
I have been getting my car serviced at Laguna Viejo Auto Service for close to 20 years. During this time, I have always been given excellent service. When I make an appointment, my car is serviced immediately. The mechanics are thorough and well versed on taking care of any concerns I have with my car. Another important fact is they are honest, so I trust that they only have my best interests in mind.

JB
Jay B.
Temecula, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Jay said the staff were good.
This review was collected via phone interview by Customer Research Inc.

JS
Julie S.
Laguna Beach, CA
Toyota Sienna
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2019 Category: Service
Julie said this business took a long time. The staff was really nice. She only went for a smog check and does not have much to go off of to recommend them.
This review was collected via phone interview by Customer Research Inc.

FT
Frederic T.
Oakland, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Frederic said the business was efficient, and there was not so much of a wait.
This review was collected via phone interview by Customer Research Inc.

DN
DIANE/TODD N.
Rancho Santa Margarita, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019
Honest and Trustworthy
It's nice to know you can go somewhere that is honest, provides you all the details and options up front and does not up-sell you. I highly recommend Laguna Viejo Auto Service.

JM
Jeff M.
Newbury Park, CA
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Jeff said that they did a great job. He is very pleased with them and will go there again.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
Laguna Hills, CA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019 Category: Service
Michael said that he had to follow up with them. He had been waiting for a phone call. He added everything was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Redlands, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Honest car repair and maintenance service
I drive from Redlands to have John and his team work on my Ford Explorer.
I trust them to recommend and perform only the work and service that needs to be done. They don't disappoint.
This is an honest, family owned business. Laguna Viejo Auto Service provides top quality, professional, and friendly service.
Highest recommendation 5/5

DM
Dylan M.
Bonsall, CA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Dylan said the business was fantastic. He had to get his vehicle towed to the business, the staff were accommodating, super nice and answered his questions. They took their to make sure his vehicle was properly taken care of.
This review was collected via phone interview by Customer Research Inc.

LB
Linda B.
Aliso Viejo, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Linda said she was referred by AAA to this business, and that she would recommend it for service.
This review was collected via phone interview by Customer Research Inc.

MC
MARIO C.
Mission Viejo, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Ford Escape
JOHN and Gail , saved the day. They took care of my problem that a ford dealership wanted to charge me a arm and a leg. Another great job. I’m very thankful to know them.

MA
MARK/CORINNE/MICHAEL A.
Laguna Hills, CA
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019
Prepurchase Inspection
John and Gail at Laguna Viejo Auto Service always go above and beyond to provide excellent service! I appreciate their honesty and objective viewpoint when it came to evaluating the condition of a car I am considering purchasing.

JC
JEANNE C.
Lake Forest, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Great Service
This shop is great. I will keep bringing my car here for many reasons. It is very clean and organized. Everyone is very helpful and informative. I do not feel as if I am going to be ripped off by having services done that my car does not need. They have updated me each time on possible items that will need to be looked at in the future (I currently have a 14 year old car). They currently replaced some belts that had aged and they did not try to up-sell me on anything. I had a weird sound when starting the car and Repairman was very honest about the issue and gave me an honest resolution - I did not feel as if he was trying to suggest more than what was minimally needed to keep the car in decent shape.

This is definetly one of the GOOD service shops that treat their customers well!

SR
Sharon R.
Ladera Ranch, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Sharon said they are great. She really trusts them. They're very honest and let her know if they can't fix something. She appreciates Gail and John.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
CA
Ford Thunderbird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Daniel said they were prompt at this place.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Ladera Ranch, CA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Ryan said the business offers same day work. He did not make an appointment and still there was not a wait. They did work on all the issues the vehicle had. The owner did text a few days later to follow up on how the vehicle was doing.
This review was collected via phone interview by Customer Research Inc.

CM
Casey M.
Mission Viejo, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Casey said the business does have great customer service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ladera Ranch, CA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Fantastic service
We have been very pleased with the service provided by Laguna Viejo Auto Service staff and technicians. John and his team are extremely knowledgeable, friendly, and very efficient in getting the job done.
We are very lucky that we have them to take care of our cars. This is the place to go for any auto service. Thank you!

AG
ANGELA/TIM G.
Laguna Niguel, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Friendly and feliable
LV Auto gets you in and out quickly with friendly service at a good price

NB
Nick B.
Dana Point, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Nick said that the business was nice, organized, and timely.
This review was collected via phone interview by Customer Research Inc.