Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

709 Reviews

99% Would Recommend
Latest Review about 18 hours ago

Reviews


MG
MARGARET G.
Aliso Viejo, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Quick reliable auto service
The owner John and his staff give great customer service. Repaired my Honda CR-V.
I will recommend Laguna Viejo Auto to friends and family.

Verified Customer
Laguna Niguel, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Laguna Viejo Auto Service
Have been a customer for close to twenty? years. They always do what they say: call, confirm work, answer any questions, explain charges, apply appropriate discounts without the customer asking, and do a good job with the car!

SS
SPENCER S.
Rancho Santa Margarita, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Excellent auto repair/maintenance facility
I found Laguna Viejo auto on the AAA website. They are worthy of being a AAA rated facility. The staff is awesome and the facility is clean and well maintained. They have taken care of me whether it was my wife's car or my boss' car. They even have a nice and clean bathroom with an actual baby changing table/dresser, not just one of those flip down shelf. It was past my diaper changing days but I was still impressed.

JK
Julie K.
Aliso Viejo, CA
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Julie said they were very prompt with the service, they followed up afterwards and asked if the vehicle was doing well.
This review was collected via phone interview by Customer Research Inc.

NS
Nancy S.
Irvine, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Nancy said the employees were professional. They provided very helpful service.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Laguna Beach, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Chris said that his experience at this business was really good.
This review was collected via phone interview by Customer Research Inc.

HR
Hernan R.
Ladera Ranch, CA
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Hernan said the employees were really responsive. They committed to completing his service on the weekend. The work was completed on time.
This review was collected via phone interview by Customer Research Inc.

ED
Elaine D.
Rancho Santa Margarita, CA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Elaine said that she has already begun recommending this business for service.
This review was collected via phone interview by Customer Research Inc.

ME
Mark E.
Mission Viejo, CA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Mark said he has five vehicles and they take care of all of them. They are very nice and thorough. They only do what they have to do.
This review was collected via phone interview by Customer Research Inc.

CL
Cameron L.
San Diego, CA
Honda Element
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2018 Category: Service
Cameron said the staff provided really good customer service. In terms of checking out his vehicle, they were really good. The issue he had was that something did not go right, so he came and the staff members were able to solve it. He stated he did not understand why they did not catch the issue before during service.
This review was collected via phone interview by Customer Research Inc.

SS
STEVEN S.
Mission Viejo, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Awesome!
Bring your vehicle to John for repair/service! These folks are honest and proficient. I will continue to bring my vehicle to them.

BC
Brendhan C.
Carlsbad, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Brendhan said the staff was amazing.
This review was collected via phone interview by Customer Research Inc.

TC
THEODORA/NICK C.
Laguna Hills, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Great customer service and diagnostics
We bring all our vehicles here and love the great customer service we receive. They never overcharge for any service. They’re always spot on with diagnostics. Very trustworthy. Highly recommend

LV
LYNNEL V.
Ladera Ranch, CA
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Great service for my old car!
I have been using this service for about five years when I moved back to south OC.. .As a woman needing to service for my 2003 Saturn, I tried. LV Auto Service and continued to use them as my auto maintaince choice! Appointments are easy to use and a friendly reception from the office every time! Finally, I trust them to give me honest and reasonable advice for the service of my car!

QB
Quinn B.
Laguna Niguel, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Quinn said the staff at the front desk was very nice and the mechanic did the work even though it was late.
This review was collected via phone interview by Customer Research Inc.

BJ
Becky J.
Laguna Hills, CA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Becky said the staff at this business did a great job. They did exactly what she wanted them to do.
This review was collected via phone interview by Customer Research Inc.

CE
Claudia E.
Irvine, CA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Claudia said that she is satisfied her vehicle is working properly.
This review was collected via phone interview by Customer Research Inc.

DJ
Dianne J.
Capistrano Beach, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dianne said she would absolutely recommend this business and does all the time. She has been going to them for over twenty years.
This review was collected via phone interview by Customer Research Inc.

LL
Larry L.
Ladera Ranch, CA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Larry said they were fantastic.
This review was collected via phone interview by Customer Research Inc.

HG
HANS G.
Laguna Hills, CA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
Friendly People very helpfuly
I have taken my cars to Laguna Viejo Auto for more than15 years, never had any problems