Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

5009 Reviews

ReScore Reviews™ (128)

ReScore
Overall Rating 4.5078125/5Overall Rating 4.5078125/5Overall Rating 4.5078125/5Overall Rating 4.5078125/5rating 4.5078125
Original
Overall Rating 2.2187542/5Overall Rating 2.2187542/5rating 2.2187542rating 2.2187542rating 2.2187542
95% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


ME
Michael E.
Lakeland, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Oil change
Need to communicate

BB
Brooke B.
Lakeland, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great service
Didn’t take long at all

MF
Michael F.
Auburndale, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Great service
Very nice staff and very informative
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2018

Michael

Thank you for your rating and review. We will continue to work to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

SM
Sara M.
Lakeland, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Excellent service
Always courteous and quick.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2018

Sara

Thank you for your rating, review and repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

JW
Jerry W.
Lakeland, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Service was done and explained
Car serviced and everyone was great!
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2018

Jerry

We're glad we could meet your service expectations and we thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

GG
George G.
Lakeland, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Customer service
Jessica was an awesome host, answered all my questions... Made my stress disappear. All she wanted was the keys and she told me leave the rest to her. Even had my rental waiting. She was a great woman! Thank you again Jessica!
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2018

George

Thank you for your rating, review and kind words about Jessica. She is a very much liked team member and is a great asset to our entire team. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

BO
Barbara O.
Mulberry, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
great job
Lakeland Hyundai always prove it's best to go back to the dealer whee you expect it to be done right.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/20/2018

Barbara

Thank you for your rating and review. We're glad we can continue to meet your expectations for service and we will continue to work to earn your business. If we can do anything, don't hesitate to ask... we're here to help!


Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Lakeland, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Thank you Jenney
Great customer service
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Thank you for your rating and review. We'll pass on your kind words to Jennifer and thank you for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

JL
Jeannie L.
Winter Haven, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Working hard to keep customers satisfied.
Everyone works very hard to keep us (the customers) satisfied. I Love Lakeland Hyundai
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Jeannie

Thank you so much for your rating, review and kind words. Our team members really do care about every customer and their vehicle. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Lakeland, FL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
This service center has some of the best people working for them. They are very professional, nice and knowledgeable.
The dealership is very clean and all the people are there to assist you in what ever you need. Very happy I came here.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Thank you for your rating, review and kind words. We know our team members really do care about our customers and about their service experience. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

NM
Naiomi M.
Saint Cloud, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
There workers
Every time I go there always get the best service and I drive an hour just to make sure I’m taken care of properly. I’ve been to the one on obt and waited 45 minutes just to talk to a person. Left and went to Lakeland .
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Naiomi

Thank you for choosing Lakeland Hyundai Service and for your rating and review. We apologize that you did not receive a quality experience at another dealership, but we will continue to earn your business and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Lakeland, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2018 Category: Service
It's fixed!
Service associate was super friendly and nice. Dropped the car off at 8am. Didn't hear back until 3:50pm. Mechanic was super to keep the car until symptoms returned. A collaborative effort, my feedback was not discounted. Thanks for hearing me.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Thank you for your rating and review. We're glad we could diagnose your issue and find a resolution; our teams really do try to listen and understand the concerns of every customer. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Lakeland, FL
2011 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Jessica is amazing~
Love Jessica. Always willing to go above and beyond for me!
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Thank you for your rating and review. Yes, Jessica is a great asset to our business and very much liked by her customers. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

GL
Gene L.
Lakeland, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Service dept is efficient
Jessica has been my service person many time's that my car has been in for service . She has alway's been very efficient, polite and pleasant. The service department has alway's been proffesional and I have been satisfied with their work . I would recommend the service dept . I had an unpleasant experience with a sale's manager there though .
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Gene

Thank you for your rating, review and kind words about Jessica and the service department. We apologize that your sales experience did not meet your expectations and we will always strive to provide the highest quality in all areas of our business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Lakeland, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
The people
Good job
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

We're glad we we can provide a quality service that meets your expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

ML
Marie L.
Plant City, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Bought the car there and have always had it serviced there
Bought the car there and always had it serviced there
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Marie

Thank you for your rating, review and for choosing Lakeland Hyundai Service. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

HS
Howard S.
Lake Hamilton, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Howard
Quality Service Provided.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Howard

Thank you for your rating and review. We're glad we could meet your service expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

CH
Charlotte H.
Lakeland, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great service
Service is always prompt. friendly and compedent.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Charlotte

Thank you for your rating, review and repeat business. It is always our goal to exceed customer expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

KA
Keith A.
Orlando, FL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018 Category: Service
Customer service
I travel from Orlando just because of the customer service. Miss seeing and speaking with the customer service manager, Chris. For me he made a huge impact. Will miss him.
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/16/2018

Hello,

 Thank you for the kind words.I am sorry I missed you when you were in our facility as I was on vacation.Please don't hesitate to call me in the future if there is anything I can be of assistance with.

Christopher S. Haggstrom
Service Manager


RP
Robert P.
Lakeland, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
bob's review
Per usual, the treatment from staff has been outstanding from start to finish.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/19/2018

Bob

Thank you for your rating and review. We're glad we can continue to meet your service expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268