Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

4986 Reviews

ReScore Reviews™ (128)

ReScore
Overall Rating 4.5078125/5Overall Rating 4.5078125/5Overall Rating 4.5078125/5Overall Rating 4.5078125/5rating 4.5078125
Original
Overall Rating 2.2283465/5Overall Rating 2.2283465/5rating 2.2283465rating 2.2283465rating 2.2283465
95% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


SA
Suzannah A.
Bartow, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
First service on new Elantra
Scheduled appt for Saturday afternoon. Car taken in right away. Took about 30 minutes. No issues. Car vacuumed and washed. And back on my way. Waiting area was comfortable. Employees very friendly. Pleasant experience.

JO
James O.
Mulberry, FL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
service
helpful kind people

PE
Paul E.
Lakeland, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Friendly service and sales...quick service...fantastic company!
We will never buy a car from anywhere else! The service is excellent...same day service...couldn't be better than that! Thank you!!!

AL
Ashley L.
New Port Richey, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great service
Hyundai roadside assistance towed me to this location because it was the closest dealership. The service was great. They found the most cost effective option.

Verified Customer
Valrico, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Short Wait
My waiting time was less than 1 hour.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/13/2018

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

ED
Ellen D.
Mulberry, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Fantastic Service
We recently had our Santa Fe Sport serviced at Lakeland Hyundai. The wait was not long. The work appeared to be thoroughly completed The vehicle was cleaned, and we were on our way after just a very brief time. Great experience!
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Ellen

Thank you for your rating, review and for choosing Lakeland Hyundai Service. We're glad we could meet your service expectations and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

RD
Rade D.
Lakeland, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
great
very nice people and very good
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Rade

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

PM
Patricia M.
Lakeland, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Waiting are for car service
Service is comfortable and clean, very nice with the free coffee & donuts, and a tv to watch
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Patricia

We try to make visiting the service department a pleasant experience for everyone. Thank you for your rating and review and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

DW
Donald W.
Polk City, FL
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
performance
good work
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Donald

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

JL
Joann L.
Mulberry, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Service checkup
Friendly and courteous employees. Very helpful
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Joann

We're glad we could provide a quality place for your service and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Winter Haven, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great Customer Service
Friendly staff and repair completed within time promised.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Thank you for your rating and review. We try to meet the expectations of every customer and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

MS
Michael S.
Lake Alfred, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
Service as expected
service writers are courteous, work is done promptly and meets my expectations
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

MB
Mark B.
Lake Wales, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Good Service
Efficient
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

AK
Allen K.
Lakeland, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Prompt, courteous & excellent work
Great agents & service personnel! Friendly, & listen to my concerns, questions, & provide satisfying answers!
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Allen

Thank you for your rating, review and for choosing Lakeland Hyundai Service. We will continue to work to earn your business every time and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

AJ
Andrew J.
Lakeland, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
ServiceTeam
The service team is very professional and focused on customer service.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Andrew

Thank you for your rating and review. We know our teams really do care about every customer experience and we're glad we could meet your service expectations. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

Verified Customer
Lakeland, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Friendly and fast
Service was performed quickly, all my questions answered.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Thank you for your rating and review. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

JT
Jose T.
Lakeland, FL
2016 Hyundai Genesis Co
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2018 Category: Service
Scratch my car
Look above
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/09/2018

Hello,

 I look forward to getting this resolved on Monday at 2pm.

Christopher S. Haggstrom
Service Manager


RS
Richard S.
Winter Haven, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
BEST CAR DEALER AROUND
I LOVE MY HYUNDAI, AND WOULD NEVER BUY ANYTHING ELSE. I HAVE OWNED THREE AND LOVED EACH ONE....HYUNDAI SANTA FE ALL WHEEL DRIVE, SILVER 2012, BLUE 2016. THANK YOU HYUNDAI

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018 Category: Service
No communication, only entering and leaving
Could vacuum better. Hope the other maintenance was done right
Christopher S H., Service Manager from Lakeland Hyundai responded on 11/09/2018

I was a pleasure speaking to you today and please done hesitate to call me at the phone number below.I will be sending out the reminder we spoke about.

Christopher S. Haggstrom
Service Manager


BT
Boyd T.
Lakeland, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
What
Always Friendly always courteous and always ready to help. Thank you for all you do.p
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Thank you Boyd for your rating, review and repeat business. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268

DC
Deborah C.
Highland City, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great place, great service
I love Lakeland Auto Mall and their employees.
Daniel G., Digital Media Director from Lakeland Hyundai responded on 11/12/2018

Deborah

Thank you for your rating, review and kind words. We're glad we could provide a quality service experience and if we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268