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Lakeland Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(7,523 Reviews)
65
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
634
Total ReScores
4.8
ReScore Average
65
Net Promoter Score ®

Business Details

About

Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop Welcome to Lakeland Hyundai! We are proud to be your premier new and pre-owned Hyundai dealer in Lakeland, Florida. Everything you need is right here at Lakeland Hyundai. Our quality new and pre-owned vehicle sales and friendly customer service are geared to make sure all customers get the best possible sales and service every time. Stop by Lakeland Hyundai located near Brandon, Plant City, Tampa and Orlando and find out why Lakeland Hyundai is "Exceeding Expectations Every Day!" ...more

Categories
Hyundai Dealer, Auto Maintenance, Auto Repair
Contact
(863) 683-5585

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
1500 W. Memorial Blvd. Lakeland, FL 33815
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(7,523 Reviews)

BF
gravatar
Brian F.
Valrico, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/21/2023
0
Category: Service
WARNING - Hyundai Lakeland .... A total disaster - WARNING
Hyundai =Shockingly poor customer service... imagine your car losing paint within 2 years of being new and after thousands of complaints Hyundai finally admits a huge manufacturing mistake and issues a warranty extension and then abruptly deny warranty coverage after sending you a letter that "you are covered".
My dreadful Hyundai story... The white paint started peeling on my 2017 Hyundai Elantra in May 2018. Visited Hyundai Lakeland 4/4/2019 and was denied paint (excuse given warranty over 35000 mileage). Received paint warranty extension notice from Hyundai Corporate in Feb 2023. Was denied warranty because it was out of warranty for 5 months. In summary, Hyundai issued a warranty extensions notice to a car owner 4 month after the warranty expired. Despite the fact of proof that the paint started peeling in 2018 a year after the car's new model year. Lakeland service department was useless booked an appointed for car repaint (went to dealership 3/7/2023). Was told "no problem, we will repaint it and we will give you a loaner car too". When I showed up on 3/21/23 no loaner car, no warranty coverage and no one in management to talk too. (despite the fact that someone at the dealership made the decision). They gave me a 1800 Hyundai corporate number to call and said basically... "get lost". I peeled off the vinyl wrap (a 2 day job) at car dealers request and now have a car with exposed bare metal. The car has been a complete embarrassment to drive since 1 1/2 years of being new. Wife in tears... is this the way you want to be treated? Just shameful ! Car dealers spend millions of dollars on advertising but when they mess up and have an opportunity to make it right.... they have zero interest. Is this the way a car company should build brand loyalty?
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