Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

( 90 Reviews )

99% Would Recommend
85% Business Response
Latest Review 21 days ago

Reviews


RS
Robert S.
Ann Arbor, MI
Hyundai TUCSON
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Spoke with Robert's wife. She said that everything was wonderful at the place, they were very helpful and took care of everything with no issues.
This review was collected via phone interview by Customer Research Inc.

KR
Kristina R.
New Baltimore, MI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Kristina said not only did the staff fix her vehicle but they stayed open an hour and half after closing to finish her service. She said she appreciated that they were able to help her as she was an hour from home.
This review was collected via phone interview by Customer Research Inc.

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Brandon S.
Ann Arbor, MI
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Brandon said the business was great and he received service the same day. He said they had a great price range and were honest about how much it could have cost in the quote. He will be going there again if he has anymore trouble with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Manchester, MI
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2019 Category: Service
Robert said this business took a little bit longer than expected. He thanks them for the service.
This review was collected via phone interview by Customer Research Inc.

KP
Kate P.
Ann Arbor, MI
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Kate said the service was excellent. The employees are honest, did a great job, they always come through and they don't do anything that doesn't need to be done.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Ann Arbor, MI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
Very good service
The staff were considerate, they fixed the issues were were having (slow leak in the tire, tire sensor problem, and werid noise coming from the dash). They explained in detail what had gone wrong and how they fixed. Great service.

SO
Sam O.
Ann Arbor, MI
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019 Category: Service
Sam said his overall experience was good but not fantastic.
This review was collected via phone interview by Customer Research Inc.

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Matthew M.
Ann Arbor, MI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Matthew said the business was transparent on what needed to be fixed on the vehicle. They kept him updated on what plans changed and what parts needed to be replaced. He stated there was a strange grinding noise after he picked it up the vehicle, the services were already rendered, he called them back, they picked up the vehicle and they fixed it free of charge.
This review was collected via phone interview by Customer Research Inc.

LD
Loretta D.
Flint, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Loretta said that the place was very nice and very honest and she drove all of the way from Flint to use them.
This review was collected via phone interview by Customer Research Inc.

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Tony P.
Michigan
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Tony said he never has a problem with this business.
This review was collected via phone interview by Customer Research Inc.

TP
Tony P.
Michigan
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Tony said he never has a problem with this business.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Dexter, MI
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2019 Category: Service
John said there were a couple of things that seemed fairly obvious to him that were wrong with his vehicle. He asked the business to take a look at them but they said they could not see any problems. However, they were minor problems and it wasn't a huge problem that they didn't get fixed.
This review was collected via phone interview by Customer Research Inc.

DH
Donna H.
Ann Arbor, MI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Donna said she was hearing some sounds in the vehicle. She went to the business and somebody went with her to drive around the place just so he could listen to it. He heard the sound that she was hearing and was able to fix the problem. She said the service was good.
This review was collected via phone interview by Customer Research Inc.

JG
Jen G.
Dexter, MI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Jen said the service was on time.
This review was collected via phone interview by Customer Research Inc.
Don S. from Lakewood Auto Service responded on 07/25/2019

Thank you for your business 


LD
Lisa D.
Michigan
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Lisa said the business gave her the right quote. She does recommend them to others and it was a great experience.
This review was collected via phone interview by Customer Research Inc.
Don S. from Lakewood Auto Service responded on 07/25/2019

Thank you Lisa for your business


LC
Luis C.
Chelsea, MI
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Luis said the service provided by this business was good, helpful, and on time.
This review was collected via phone interview by Customer Research Inc.
Don S. from Lakewood Auto Service responded on 07/25/2019

Thank you


LC
Luis C.
Chelsea, MI
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Luis said the service provided by this business was good, helpful, and on time.
This review was collected via phone interview by Customer Research Inc.
Don S. from Lakewood Auto Service responded on 07/25/2019

Thank you for having us do the service on your Honda


PA
Phillip A.
Michigan
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Phillip said the service provided by this business is honest and reputable.
This review was collected via phone interview by Customer Research Inc.
Don S. from Lakewood Auto Service responded on 07/25/2019

Thanks Phillip for all of your business 


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Elizebeth S.
Michigan
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Elizabeth said this business has always given her a fair price and good, quick service.
This review was collected via phone interview by Customer Research Inc.
Don S. from Lakewood Auto Service responded on 06/07/2019

Thank you for bringing your HHR in for service. 


RS
RICH S.
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Needed Quick Help for my Daughter
My daughter had problems with her truck failing to start. She drove up to Michigan from Kentucky never shutting the vehicle off for fear it would not start again on a Friday. We called for an appointment and stated that we had to have it fixed (if possible) before she returned on Sunday. We took it in on Friday afternoon and it was ready by close of business on Friday. They had checked out the entire electrical system and identified a pair of dead batteries as the problem. She is all set now.
Don S. from Lakewood Auto Service responded on 06/07/2019

Thank you Rich for the great review. We appreciate your business very much. I'm glad we could get her back on the road safe and sound


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