Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

3022 Reviews

ReScore Reviews™ (98)

ReScore
Overall Rating 4.5918343/5Overall Rating 4.5918343/5Overall Rating 4.5918343/5Overall Rating 4.5918343/5rating 4.5918343
Original
Overall Rating 2.27551/5Overall Rating 2.27551/5rating 2.27551rating 2.27551rating 2.27551
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


SG
Stephen G.
Easton, PA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Oil change
They always do a great job. I have been bringing both my cars there for over 6 years.

Verified Customer
Perkiomenville, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Total Professionalism
Always accommodating, kudos to Kevin and Noel!
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/18/2018

Thanks Sonny!

Sorry I missed you yesterday..

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


ET
Eddie T.
Northampton, PA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Everything and everybody!!!
Great people that does outstanding work and treat everyone as if family.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/18/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Schnecksville, PA
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Positive experience
Always get convenient, prompt, and professional service.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/18/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


RF
Rubiana F.
Allentown, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Awesome Customer Service
Customer Service
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/18/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


DM
Donald M.
Allentown, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
All around excellent
Friendly, knowledgeable staff that explains everything. Recommends things that they keeping an eye on, not leaving you with the impression that they are out to fix something, anything.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/18/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


SL
Shawn L.
Perkasie, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Fast reliable service
A few week ago I came in for an oil change and was notified I needed to have my front brakes replaced. When I was able to get the service done in a few weeks, they got me quickly and the service was done in a reasonable amount of time despite how busy they are on a Saturday. Very happy with the service at Lehigh Valley Hyundai.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/17/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Allentown, PA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Excellent Service
Fast and thorough service, as usual. Appropriate recommendations to maintain safe and efficient operation of my Hyundai.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/17/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


RW
Richard W.
Easton, PA
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
You're the brst
Just keep up the good work
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/17/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Easton, PA
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
extremely accommodating
Thank you for outstanding service
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/17/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Orefield, PA
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
12 year old SantaFe maintenance
I just finished considerable maintenance on my 12 year old car- 101,000 miles. Everything was explained clearly, noting what had to be completed to pass inspection and what could be put off until later. Although I had to return for a second visit after parts were ordered, all repairs were completed to my satisfaction. In fact my car now drives more like it did years ago. Smoother and quieter. Everyone was welcoming and pleasant.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/17/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


TW
Tracey W.
Easton, PA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Great!
Great experience.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/17/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


TS
Timothy S.
Bath, PA
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
CS
Mostly positive experience.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/16/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


RS
Richard S.
Whitehall, PA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
always great service but the little perks (comp car wash was missed)
Great service but no comp car wash which would have been greatly appreciated
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/16/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

I am sorry that we missed the car wash, please stop by at your convenience and I'd be happy to have that taken care of.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Bethlehem, PA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great service!
Service manager was really helpful in planning my service schedule based on me and my cars’ needs.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/16/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


CS
Corrina S.
Bethlehem, PA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Comfortable service experience.
Tom and his team of technicians did a great job.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/16/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Hellertown, PA
2013 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2018 Category: Service
Just need honesty
Just wish that they were honest.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/15/2018

Carol,

Thank you for the opportunity to be your service department as well as the feedback.

I’m sorry to hear about your experience. I’d like an  opportunity to me experience better. What you mentioned about the bumper should have no bearing on the inspection if it had not in the past. 

I promise to look into this first thing tomorrow and reach out to you to get this straightened out. 

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Emmaus, PA
2013 Hyundai Accent
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2018 Category: Service
It is fine but nothing special either way, not great not bad.
Again, all was fine nothing great and nothing poor about the service.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/15/2018

Andrew,

Thank you for the opportunity to be your service department as well as the feedback.

Is there anything we can do to possible earn a more positive rating? I’d like to see if there is something that we missed. 

Please let let me know and I’d be happy to assist. 

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


MV
Michael V.
Easton, PA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
great customer service
great experience. loved working with tom and kevin thomas getting my sonata properly maintained. looking forward to my next visit. i would recommend tom and the service team at the valley to others in the hyundai realm.
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/16/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com


Verified Customer
Allentown, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Great and speedy service
Excellent!
KEVIN W., Service Director from Lehigh Valley Hyundai responded on 07/16/2018

Thank you for the opportunity to be your service department as well as the positive feedback.

If you feel I can ever be of assistance, please feel free to contact me directly.

Sincerely,

Kevin Wagner
Service Director
Lehigh Valley Hyundai, Honda & Acura
Direct 610.965.1583
kevin@vinart.com