Lithia Hyundai of Anchorage

Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1085 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454564/5Overall Rating 3.5454564/5Overall Rating 3.5454564/5rating 3.5454564rating 3.5454564
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MO
Melinda O.
Anchorage, AK
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
So thankful for the Hyundai warranty.
The blind side detector system went out on my 2015 Santa Fe, but the fix was covered under warranty. Very thankful for the excellent warranty and service at Lithia Hyundai.

JM
Jack M.
Anchorage, AK
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Happy Hyundai
Fast service, great service counter and helpful.

VT
Victor T.
Anchorage, AK
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Excellent Service
Service department really takes care of your needs. Phil Reeve would get out of the office to look for you just to explain some detail to keep you informed. In my case I didn’t have to wait for hours. I was out in no time.

KB
Kristie B.
Anchorage, AK
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Great Customer Service
Very pleasant, courteous, and speedy.

Verified Customer
Anchorage, AK
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Anch lithia
They were thorough and kept me updated, very good.

AH
Amy H.
Anchorage, AK
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Service Dept
Phil and Pete at the Anchorage Lithia Hyundai service dept. always take good care of my car. They are very courteous and informative whenever I drop my car off with them.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review Amy!! Phil and Pete make a great team in our service department.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

DW
Dorcas W.
Anchorage, AK
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Always best service only at Lithia!!!
Everyone is awesome at Lithia!! Been going for more than 10 years!!
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you Dorcas for the 5 star review! We appreciate being your service center for 10 years!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

PJ
Paul J.
Anchorage, AK
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Good place to have get my vehicle serviced.
Very good work, nice place to wait. Identifies potential problems and discusses solution alternatives. Friendly and good location.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you Paul for the awesome review! I am glad to hear your visit went so well.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

Verified Customer
Anchorage, AK
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Service
Very prompt.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

JP
James P.
Anchorage, AK
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Attention to detail, Customers first attitude, helpful
Appreciate the attention to details, customer first and helpful explanations of work done and work that maybe required in the future. Never feel pressured but always feel the advice given is reasonable and beneficial to saving us money in the long run.

Recently purchased a interior detailing service and noticed a small spot on seat. Clerk came out and scrubbed spot clean. He went above and beyond to strive for customer satisfaction. It’s the smallest details and great cars that keeps us coming back. Thanks.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you James for the 5 star review! It is awesome to hear Phil made your visit a great one!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

MD
Mitchell D.
Wasilla, AK
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
Recommend
Recommend
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review Mitchell.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

Verified Customer
Anchorage, AK
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Positive and professional staff
Great staff. Professional, courteous, competent and positive. Major frustration was that this was the second attempt to get the same work done. When we made the reservation through the website, it was not shared with the dealer's service department so we needed to come back another day.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review! Thank you for bringing to our attention to the on line scheduler. I will look into this.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

SH
Somjit H.
Anchorage, AK
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Very please
The service rep was very knowledgeable and very attentive to our concerns
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you Somjit for the 5 star review! Pete is one of the best in town when it comes to customer service!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

Verified Customer
Anchorage, AK
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2019 Category: Service
Very friendly
I always go to Hyundai Lithia because of their great service.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the great 5 star review!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

JK
James K.
Anchorage, AK
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Professional 9
Always superb service!
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

MD
Martina D.
Anchorage, AK
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
The quality of care that is given to your car and you .
I would recommend a friend as I trust them with keeping me safe.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you Martina for the 5 star review! It is nice to hear that our staff treats you and your vehicle so well.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

KH
Kenneth H.
Anchorage, AK
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
2015 Tucson Engine
My Tucson's engine began making an unusual tapping sound at 28K miles. Took it in to the local Hyundai dealer for diagnosis. They pulled the head covers & oil pan and found metal particles. They submitted the claim for warranty repair, and essentially replaced the engine at no cost. They made sure I was provided a loaner Tucson during the work, and I now have my Tucson back with a new engine at no cost to me. Best warranty and service in the industry.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you Kenneth for the great review!! I am glad to hear that your experience went so well!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

SL
Sandra L.
Anchorage, AK
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Service appointment
Fast service polite people
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review Sandra!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

CD
Colin D.
Anchorage, AK
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019 Category: Service
Great Place
Always helpful, always in a good mood, always treat me well.
And my car, as well, of course.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/11/2019

Thank you for the 5 star review Colin!! Its good to hear that your experience with our service department goes so well!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

Verified Customer
Fairbanks, AK
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2019 Category: Service
To far to travel for service
Service in work places feeling is rushing me in and out. I would like to talk with service about other issues on my Santa Fe sport . The people are friendly and deal with service work but like I said I feel rushed in and out.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 04/08/2019

Sorry to hear that you felt rushed when you came for your visit. I appreciate the feedback we use it to improve constantly.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com