Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

840 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454564/5Overall Rating 3.5454564/5Overall Rating 3.5454564/5rating 3.5454564rating 3.5454564
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


WS
William S.
Anchorage, AK
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Great Service!
It is very unusual to NOT get great service from this business. I go there at least 4 times a year for an oil change and anything else necessary to keep our vehicles in top running condition. I really like that they check filters, tires pressure, brakes, etc. and let me know if they need attention.

TY
Tony Y.
Anchorage, AK
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Oil change
It was fast and did all jobs right

JR
James R.
Anchorage, AK
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Great Service
In and out fast!

SM
Shelby M.
Anchorage, AK
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Very freindly, great service!
I took my Tucson in for regular routine service and was notified that two recalls were in effect and that they could fix the recall issues at that time, if I had the time. Of course I said yes. Not sure of what to do to kill the extra waiting time, they suggested a shuttle to a mall so I could conduct other business while I waited for the extra work to be done, all at no charge.
Great service and attitude.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review Shelby!!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

JW
James W.
Anchorage, AK
2009 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Excellent Service
Professional and efficient staff plus a curtesy van. What more can you expect when having a car serviced?
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review James!!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

PB
Patty B.
Anchorage, AK
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great service
Very happy with their quick and efficient service.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review Patty!!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

TL
Temujin L.
Anchorage, AK
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Overall
Service staff friendly and helpful!
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

RF
Richard F.
Chugiak, AK
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Friendly Service
Service people always seem to be friendly and efficient. Not much wasted time. Get you in and taken care of in a timely manner v
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review Richard!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

AJ
Anthony J.
Eagle River, AK
2010 Hyundai Veracruz
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
60,000 mile service
Mostly my experience is based on the customer service representative Phil Reeve. He is the only person I like dealing with when I visit the dealership for maintenance. He honest, quick and to the point. Highly recommend him as you point of contact for maintenance at Lithia Hyundai of Anchorage.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review Anthony!! I agree Phil is a great advisor to work with.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

UG
Una G.
Anchorage, AK
2018 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Excellent service!
My car was taken in right away at scheduled time and everything was done within 30 minutes so i was able to get to work on time. Everyone was really professional. Great job!!!
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review Una!! Its awesome to hear we were able to get you back on the road so quickly!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

RB
Robert B.
Anchorage, AK
2016 Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Adviser met me at my car with my file in hand, invited me in, and checked me in...
Great, friendly service. Time of service was about an hour.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Robert thank you for the 5 star review. I am glad to hear our Service advisors were friendly and they got you back on the road

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

CP
Crystal P.
Anchorage, AK
2005 Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/06/2018 Category: Service
Clean and friendly
Your feedback form needs help
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

I apologize about your vehicle taking longer than expected to be completed. We normally estimate 45 minuets for the Lifetime oil change and free multi point inspection. I will look into the recommended repairs that we went over with you and one of our advisors will reach out to you and answer any question you may have. If you would like to speak with me about any concerns you have please feel free to do so at any time.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

DR
David R.
Anchorage, AK
2013 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Fast service
It was ready ahead of estimates
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

DH
Donna H.
Anchorage, AK
2012 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Always above expectations
The Service Dept always does an Exceptional job. They are courteous, prompt, and always professional. I have never been disappointed.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review Donna!! Its nice to hear that Phil and Pete do a great job!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

ML
Michael L.
Anchorage, AK
2017 Hyundai Sonata Hyb
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2018 Category: Service
Poor customer service
Be professional and take ownership instead of excuses.

TW
Tanya W.
Anchorage, AK
2015 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Always a great experience
.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 4 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

BB
Bruce B.
Eagle River, AK
2011 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Service, Warranty availability
Very fair pricing, didn't charge me to clip in my headlight bulb.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 4 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

MM
Michelle M.
Anchorage, AK
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018 Category: Service
Anchorage Lythia Hyundai Service Department efficient and pleasant
Lythia Hyundai in Anchorage were efficient, polite and did a great job on my vehicle. Even though the fix was expensive (4 new tires and tire balancing), they had mistakenly quoted me the price for a smaller size tire and still honored the quote since that's what they had told me - I appreciated that and admire the integrity.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review!! I am glad Phil did the right thing and took care of you.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

Anonymous avatar
Verified Customer
Anchorage, AK
2008 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Great service
They finished when expected and kept in touch with me.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

AL
Arlene L.
Anchorage, AK
2010 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Dependable service
always excellent service
CHRIS K., Service Manager from Lithia Hyundai of Anchorage

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com