Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

887 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454564/5Overall Rating 3.5454564/5Overall Rating 3.5454564/5rating 3.5454564rating 3.5454564
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


KR
Kimberly R.
Soldotna, AK
2013 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Fast, efficient & friendly
I dropped my car off a few minutes before my appointment time. The service technician explained that they would get to it as soon as the mechanics came in to work. They were true to their word. My car was checked over, given two recall/campaign updates, and received an oil change within an hour. My car was returned to me with no surprises. The technician was also quite friendly and helpful. Another great experience with this Hyundai dealer.

MB
Mike B.
Anchorage, AK
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Excellent!
Dropped off my Accent for 45,000 mile service. Desk technician was very thorough and made sure I understood what all was included and what my options were. I waited almost exactly the amount of time quoted (1.5 hours), and the vehicle was in excellent condition when I got it back. Lithia Hyundai is outstanding!

Verified Customer
Anchorage, AK
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Oil Change Review
I got a tremendous oil change!

CM
Cheryl M.
Anchorage, AK
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service is steller.
Every time I call I get an appointment I want. When I get there I am helped immediately, and the team always answers my questions.

RP
Ronald P.
Eagle River, AK
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Was able to add items of work at time of appointment and all work was completed on time.
No further comments.

JB
Jane B.
Chugiak, AK
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Great service
I will recommend

RF
Richard F.
Chugiak, AK
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Service with a smile
Great service again.

Verified Customer
Eagle River, AK
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Great service
Great experience

MS
Michael S.
Anchorage, AK
2017 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/04/2018 Category: Service
Eh
Nothing is ever completely done. I’m not sure why I bring it it.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 07/07/2018

I appologize about your previous visit with us. 

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

SW
Sharon W.
Anchorage, AK
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018 Category: Service
Great work
Thank you

Verified Customer
Anchorage, AK
2008 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
xxx
xxx

RK
Ryan K.
Anchorage, AK
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Great services.
No complaints whatsoever. Thank you.

DM
Donald M.
Wasilla, AK
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Prompt Service
Arrived early for appointment, finished within an hour. Great when you end up pressed for time.

SW
Sylvia W.
Anchorage, AK
2017 Hyundai Veloster
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2018 Category: Service
oil change
got done as needed
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 07/18/2018

Thank you for the review!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

TL
Terry L.
Anchorage, AK
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Great Service
Easy 3 hour majot service.

Verified Customer
Willow, AK
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Great Service
As usual, the service we received was excellent and done very quickly. Appointment started right on time.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 06/27/2018

Thank  you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

GT
Gertrude T.
Wasilla, AK
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
great service department
Easily scheduled my oil change for my Santa Fe and service was performed in a timely manner with professionalism and staff in service department were helpful and friendly.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 06/27/2018

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

JD
John D.
Anchorage, AK
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Outstanding!!!
The staff is great, personable, and knowledgeable.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 06/27/2018

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

RN
Robert N.
Anchorage, AK
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
I've purchased three new cars here and have had a wonderful experience.
I would definitely recommend Lithia Hyundai to anyone. They provide quality sales and service. I have come to admire the quality and engineering of the Hyundai brand. I have not experienced any problems with any of my hyundais and will alway look for a Hyundai first to fill my needs whenever the occasion arises. So far, I've recognized the pattern of excellence in my experiences with Lithia Hyundai and urge anyone to go check it out, you won't be sorry you did.
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 06/27/2018

Thank you for the 5 star review, we appreciate the kind words.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com

BW
Brian W.
Palmer, AK
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Made it right
After a repair that didn't quite fix my issue, the dealer was willing to work with me to ensure the correct part was changed and my car is running cool again!
CHRIS K., Service Manager from Lithia Hyundai of Anchorage responded on 06/27/2018

Thank you for giving us the opportunity to correct the situation. Please let me or the advisors know if you need anything in the future.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com