Lithia Hyundai of Anchorage

Thanks

Fast and Efficient Oil Change.

Excellent service and staff

I’ve received top service every single time I’ve brought my veloster in for service, knock on wood.

Scheduling is convenient, shuttle to and from the dealership is flexible and easy.

I came in and had a schedule miscommunication, however they fit me in and was able to get a lot done in a few short hours.

The service was excellent. it would be 5 stars except for their online appointment scheduling system. The only problem in scheduling appointments online. This was the 2nd time I schedule and appointment online and showed up to fine out it was a different time or no appointment. I both case they took me in ASAP but I still had to wait longer than normal. I have heard that the dealership has to deal with 3 different online appoint systems that don't seem to talk to each other very well so the most reliable appt scheduling method seem to be texting for an opening or call.

I love making appointments that allow me to get in and out with my oil change. It always helps when they find other things to assist with (this time it was a brake light out) before it becomes a problem.

Excellent customer service and friendly staff.

The service department is well managed and does good work. Regular maintenance is reasonably priced. The waiting area is comfortable.

Went in for lifetime oil change. Had been quoted a total price for the 60,000 mile service, but wasn’t given a breakdown of services, which would have been appreciated. Requested a ride due to work, and it appeared quickly, but after some confusion (was expecting the usual painted courtesy van but an Uber showed up, and I was on another phone call and didn’t check messages, so made the Uber driver a little grumpy with a wait). With the Hyundai text messaging, I was also expecting a message when my oil change was done, but had no problem when I realized it was hours later to find out the status of my car. Check in seems a bit slow, but there must be a lot of details to be entered into the computer system - the customer service agents are typing furiously for several minutes after confirming the name and appointment.

They did a good job, was schedule for the next morning, but they were over booked. So when we dropped off the vehicle the evening before, they went ahead and did the oil change at that time.

Fast

Prompt and professional

During the last visit, the work was done well and quick, pleasant waiting area, and friendly personnel.

Thanks

Accommodating, friendly, and helpful.

Staff are very professional

I intended to schedule an appointment online for my first "life time" oil change but have been in and out of town so frequently that I just stopped in on Monday morning to see if I could make an appointment and the guys were so helpful and polite and got my Tucson taken care of right then.

I have been very pleased with the folks at this dealership from the sales to service department.
Thank you to the Service Dept and Adviser Philip R.

Happy to be part of the Hyundai family!

Great customer service.