ReScore Reviews™ (12)
Good morning, my name is Kevin Garza and I'm the new service manager at Lithia Hyundai. I'm reaching out to you to apologize for your experience during your recent service visit. I appreciate you taking the time to fill out the review, without you doing that I'm not aware of issues like this that require improvement. Poor communication is something that shouldnt happen in our business and we are now working on a plan to better this. It is sometimes hard to estimate exactly what is going to happen on each vehicle and this makes it a little difficult to give a timeline, but walking over to you and giving a simple update and/or offering you a ride should have happened. Once again I apologize for your experience and I want you to know that we are all working together to assure this doesnt happen again. If there is anything I can do to help out now or in the future, please feel free to contact me at any time. My door is always open for suggestions.
Hello, my name is Kevin Garza and I am the new Service Manager at Lithia Hyundai. I am reaching out to you about the recent service visit you had that was not coordinated properly and resulted in a poor service visit. First of all, I would like to say thank you for taking the time to fill out the review. Without you doing that I don't know what needs to be fixed to ensure a positive service visit. I would like to apologize for your poor experience and assure you it wont happen again. I have sat down both advisors and gone over your review multiple times so they can see the points of failure. Once again, my deepest apologies for your poor experience, I hope we can keep you as a valued customer in the future. Feel free to contact me if there is anything I can do for you.