Napleton Hyundai Glenview

Hello, you came here looking for a free exhaust and unfortunately it was out of the warranty period. We are not a garage and I have not heard of a dealer that welds exhaust, this was not a rip off we offered you what it will cost to properly repair your vehicle, as a consumer we make the choice. 
Regards,
Larry Cohen
Service Director

Good Morning Chun, thank you for the great feed back you provided. We try to provide the best customer service and I am glad you gave us a try. We look forward seeing you again.
Thank you,
Larry Cohen
Service Director

Good Morning, I am sorry to see Andrew only earns 1 star on this visit. There are times when a customer comes in for an oil change and then adds a check engine light, this does add additional time. We also perform the Hyundai multi-point inspection and when we find an unsafe condition we report this to the customer and we are just the messenger from your vehicle to the customer. I would feel worse if my staff rushed you through here in an unsafe vehicle.
We thank you for your business,
Regards
Larry Cohen
Service Director

Hello Patrick, thank you for choosing Napleton Hyundai for your service needs. We appreciate your business.
regards,
Larry Cohen
Service Director

Hello Howard, thank you for choosing Napleton Hyundai and the great feed back you provided.
We appreciate your business.
Regards,
Larry Cohen
Service Director

Hello, I do apologize if you feel that asking for documentation that your salesperson promised free work is out of place. Our job like other employee of any kind of business is have supporting documentation before we give something away. It is not a matter of trust, but just like you and I we like to know were our money is going. The repairs were a few hundred dollars and yes it was part of the purchase and our Lincoln store honored it.
Thank you for your understanding.
Larry Cohen
Service Director

Good Morning Sandra, thank you for being a loyal customer. when we see any fluid spots/leak and cannot document the source we clean off the area and trial if required, notify the customer and as you did return so we can reinspect. Was it residue form past services or an actual leak. In your situation there was no leak, just some residue. We thank you for your business.
Regards
Larry Cohen
Service Director

Good Morning David, thank you for choosing Napleton Hyundai and the great feed back you provided. We appreciate your business.
Regards,
Larry Cohen
Service Director

Good Morning John, thank you for choosing Napleton Hyundai and your 5 star review. We appreciate your business.
Regards,
Larry Cohen
Service Director

Good Morning, thank you for choosing Napleton Hyundai and the 5 star review. we appreciate your business.
Regards,
Larry Cohen
Service Director

Good Morning, thank you for choosing Napleton Hyundai for your service needs and the feed back you provided. We appreciate your business.
Regards,
Larry Cohen
Service Director

Good Morning, we are in our new accommodations, the remodeling is 99% complete and what an beautiful job.
Stop by get the car washed and take a look.
We thank you for your business,
Regards,
Larry Cohen
Service Director

Good Morning Phyllis, thank you for choosing Napleton Hyundai and your 5 star review. We appreciate your business.
Regards,
Larry Cohen
Service Director

Good Morning Edwin, I do apologize for the lack of service we provided. I appreciate you letting me know so I can show the tech your response and how it makes a customer feel when we fail to provide quality service. I do hope you will give us another try. 
Thank you, 
Larry Cohen
Service Director

Hello Theresa, thank you for choosing Napleton Hyundai for your service needs. Andrew is new with us and the feed back is greatly appreciated.
We thank you for your business.
Regards,
Larry Cohen
Service Director

Hello, Thank you for choosing Napleton Hyundai and the great feed back you provided. We are about a week away from final completion. We thank you and all of our customer for their patience.
Regards,
Larry Cohen
Service Director

Good Morning Frances, thank you for choosing Napleton Hyundai and your 5 star review. We appreciate your business.
regards,

Larry Cohen
Service Director

Hello Linda, thank you for being a Loyal Hyundai customer. We are just about done with our remodeling and look forward seeing you aging,
Regards,
Larry Cohen
Service Director

Good Morning Donna, thank you for choosing Napleton Hyundai for your service needs. The remodeling should completed this week, long over due. I do hope we will have earned 5 stars on your next visit.
Regards,
Larry Cohen
Service Director