ALEX (PERSON THAT OPERATES THE PLACE) ABANDONED MY VEHICLE AND GOT IT IMPOUNDED. He has given me the runaround for 3 months. He always pushed the day to the next day every week since he had it. He'd says it was being worked on. When I'd ask to see my car he wouldnt show it to me. The days he'd say to come pick it up he would ghost me and turn off his phone. I'm a single parent to a toddler, full time student and I work, and I told him this because I explained to him that it's very heavy on me and my daughter having to drive back and forth to him. I tried to me understanding and patient with him. Alex didn't seem to care. Near the 3 month mark he said my car was getting painted to come back the next day, then the next day came and his excuse was that he sent it to another shop because the balance on the tires was wrong. This is 3 months in. Also, a red flag. My mom came to see him the next day because she threatened to call the cops. TURNS OUT HE ABANDONED THE VEHICLE WEEKS AGO. I went to get my vehicle and i found it vandalized, there were NO repairs done, and with a dead battery. i had to get it towed and had to get the tires replaced. My mom managed to get my deposit back plus the money to take it out the impound, however i had to pay out of pocket to replace the tirea and towing. They are terrible people and they are LIARS. This man never fixed the car.DONT GO HER. I'm pretty sure the positive reviews are from family.
I already filed a police report and I already went to the Daley center to pursue legal action but the application is 287$ to start and I have to miss school to attend court. The cost is high for me to take em to court. I just have to take this L.
( Copied and pasted my experience from Google)
RC
Remi C.
Chicago, IL
01/28/2022
0
Terrible Business
I would give this place a -100 if I could! Worst business EVER! I took my car in to have body repair of two doors from an accident and I received the worst service I've ever received from any business in my entire life! I was told by the owner Tony that the repairs were $2000 and 4 days of work. I paid $1000 down and dropped my car off on Thursday January 13th. I was told my car would be ready by Monday or Tuesday of the next week. It was not! When I called Monday I was told that they received the wrong doors & had to reorder and my car would be ready by Wednesday. It was not! I called Wednesday and Tony wasn't in and a worker told me that my car was being worked on but hadn't been finished yet. Thursday I was told Tony wasn't in and my car was being worked on. Friday I was told the same thing. Monday I was told the same. Tuesday as well. By the next Wednesday I had had enough & asked what was going on. This time the same worker told me that Tony wasn't in but my doors had been put on & it only took 2 hours & my car just needed to be painted and would be ready by Thursday morning. When I called Thursday, Tony was back & completely unprofessional. Instead of being apologetic about lying to me, taking my $1000 and having my car for 2 weeks he was really rude, mean & upset! In a very angry yelling tone Tony informed me that EVERYTHING was a lie from beginning to end & that my car had NEVER even been touch & was still sitting outside on the street parked exactly where I had left it 2 weeks ago! Needless to say, I went & got my money back & my car and took it to a real body shop who turned out to be cheaper once they heard this terrible story! I would not suggest this place to anyone!
RC
Remi C.
Chicago, IL
01/28/2022
0
Terrible Business
I would give this place a -100 if I could! Worst business EVER! I took my car in to have body repair of two doors from an accident and I received the worst service I've ever received from any business in my entire life! I was told by the owner Tony that the repairs were $2000 and 4 days of work. I paid $1000 down and dropped my car off on Thursday January 13th. I was told my car would be ready by Monday or Tuesday of the next week. It was not! When I called Monday I was told that they received the wrong doors & had to reorder and my car would be ready by Wednesday. It was not! I called Wednesday and Tony wasn't in and a worker told me that my car was being worked on but hadn't been finished yet. Thursday I was told Tony wasn't in and my car was being worked on. Friday I was told the same thing. Monday I was told the same. Tuesday as well. By the next Wednesday I had had enough & asked what was going on. This time the same worker told me that Tony wasn't in but my doors had been put on & it only took 2 hours & my car just needed to be painted and would be ready by Thursday morning. When I called Thursday, Tony was back & completely unprofessional. Instead of being apologetic about lying to me, taking my $1000 and having my car for 2 weeks he was really rude, mean & upset! In a very angry yelling tone Tony informed me that EVERYTHING was a lie from beginning to end & that my car had NEVER even been touch & was still sitting outside on the street parked exactly where I had left it 2 weeks ago! Needless to say, I went & got my money back & my car and took it to a real body shop who turned out to be cheaper once they heard this terrible story! I would not suggest this place to anyone!
AS
Anderson S.
Chicago Heights, IL
11/17/2019
My truck sat there for 6 months
Poor service big liars I had to go and get my truck every time I went there to check on it Louis would say I'm going to start today or tomorrow it never happened so stay away. I only rated it one star because zero stars is not an option.
Not Recommended
LH
Les H.
Poplar Grove, IL
12/04/2018
Walk in
I give them a zero.. rude worker there.. I ask how long he replies its other shops down the street.. his educate sucks..no stars here..
Not Recommended
MC
M C.
Lansing, IL
11/14/2018
Terrible
Rude and unprofessional. Fish eyes, orange peel, wavy body work. The place is in a bad neighborhood where it belongs since they do bad work and have terrible attitudes. Especially tony. I'm surprised this business is still open. Maybe the bbb needs to be informed of what really goes on here.
Not Recommended
TM
Terri M.
South Holland, IL
05/19/2018
Great work
Great work from Louies someone hit my Audi Q7 drivers door and left an nasty dent I got a great estimate dropped my car off on a Tuesday morning got a call Friday my car was ready. The work conducted was excellent great work with reasonable estimates I went to another place for a estimate they wanted 1100 dollars for the work and I was able to pay Louies a fraction of that cost. I would definitely do business again there if needed
Recommended
JK
Jhan K.
Chicago, IL
03/21/2017
DO NOT PATRONIZE THIS BUSINESS!
Well! I have a tale to tell and its not a good one. I have lived in South Chicago where Louie's is located for years. I remember when the uncle owned it and the place was shut down for being a front for drug dealing. When Tony and crew first reopened, they were known for doing excellent work at fair prices but that seems to have gone the way of the landline phone.
Tony has always had a sucky attitude and a case of an extremely swelled head but since the work was good I always ignored it. Today he was such an a$$ and so unprofessional that I need to warn people.
I have driver side damage to my door and because the door won't open, I have to crawl out of the passenger side to exit the vehicle. I pulled up into the driveway of Louies where Tony was standing about five feet away talking to another customer. He saw my car, ignored it and turned to go inside. In an effort to get his attention so that I could discuss the business of getting my car fixed, I tapped the horn. He couldn't see the damage on the drivers side and before we could say anything, he gave a smart remark that "this ain't a drive thru like Burger King", with an ugly smirk on his face. My fiance was trying to tell him why I couldn't exit the vehicle and all he managed to say was "sir..." and Mr. Big Head Honcho just went off. Instead of just walking over to the car so that we could discuss business, he insulted us to the maximum.
Then he threatened us and HE CALLED US NIG--. Mind you, I have been doing business with them for years and I never knew they were racist Mexican Americans toward African American clientele. I was so shocked and dumbfounded that it took a few minutes to start the car and leave. He is lucky that my fiance is a gentleman but no one has to endure this!
DO NOT PATRONIZE THIS BUSINESS AND ESPECIALLY IF YOU ARE AFRICAN AMERICAN. Their work was good in the beginning but they have succumbed to a case of massive EGO and they have fallen off and charge astronomical amounts for funky attitudes and shoddy work that takes forever to complete...
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I already filed a police report and I already went to the Daley center to pursue legal action but the application is 287$ to start and I have to miss school to attend court. The cost is high for me to take em to court. I just have to take this L.
( Copied and pasted my experience from Google)