Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

765 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


JW
Johnathan W.
Fort Myers, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Johnathan said the business has fair prices and offers a military discount.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
Fort Myers, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Mary said that the place helps her out every time she needs them and fits her right into the schedule.
This review was collected via phone interview by Customer Research Inc.

JH
Jane H.
Fort Myers, FL
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Jane said the business is absolutely wonderful. They are good to her, they are honest and they communicate well. She appreciates that they always do a little something extra like cleaning mirrors
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Lehigh Acres, FL
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Robert said the employees were nice. They were up front. They were honest. They provided excellent service. Lou went out of his way to describe his vehicle's issue.
This review was collected via phone interview by Customer Research Inc.

AR
Angie R.
Fort Myers, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Angie said that the place did a good job and worked her into the schedule when she needed help quickly.
This review was collected via phone interview by Customer Research Inc.

HG
Harry G.
Fort Myers, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Very cooperative and responsive to customer's needs
My car was towed-in as it had died. It was my belief that there was a problem in the fuel system. After a completion and inspection of the car it was determined that the fuel pump and an in-line fuel filter were defective. As this was a 2003 car that I used as a 'knock-around' car, I choose not to fix it and donated the car to 'Cars for Veterans'. Lou was very cooperative and allowed me to leave the car with him while I made the arrangements. The car had to wait at Lou's and take-up space for 5 days to be picked-up and Lou cooperated fully and oversaw the entire process. Lou made the entire process totally transparent and 'pain-free' ....... Thank you Lou.

TT
Tim T.
Fort Myers, FL
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Tim said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

WB
Walter B.
Fort Myers, FL
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Walter said he has been going to the business for awhile and they are always helpful.
This review was collected via phone interview by Customer Research Inc.

BD
Blake D.
Fort Myers, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Blake said the business did a good job, and they were honest.
This review was collected via phone interview by Customer Research Inc.

AT
ANNA T.
Miami, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Excellent Service
Soooo happy with Lou’s. Honest and and great customer service! A-1 experience! Thank you!!

RM
ROLDY M.
Orlando, FL
INFINITI Q45
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
good service
They will make sure your car is done right

WO
William O.
Fort Myers, FL
Ford Escape
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2018 Category: Service
William said he not happy. He took his vehicle in for a light bulb change, it sat in the facility for about an hour. He went up and told the employee, the employee took a screwdriver, got it changed out and fixed in five minutes.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Fort Myers, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Tom said they were perfect.
This review was collected via phone interview by Customer Research Inc.

WK
William K.
Fort Myers, FL
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
William said he really appreciates the personal attention the mechanic gives while working on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DC
DESHUNN C.
Fort Myers, FL
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Great Service
The professionalism & prompt services!

MS
Marilyn S.
Fort Myers, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
prompt service. believeability in workmanship. I don't feel like I am being scammed.
Same as above.

SS
Scott S.
Fort Myers, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Spoke with Scott's wife. She said they received good service at the business.
This review was collected via phone interview by Customer Research Inc.

EM
Ed M.
Fort Myers, FL
Nissan 350Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Ed said the business did an excellent job with his vehicle.
This review was collected via phone interview by Customer Research Inc.

TF
Toni f.
Cape Coral, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Go see lou's total car care
Ive been going to lous sence 2004 the only place that touches my cars great service family oriented its always a great place they have always been helpful and prices are reasonable definitely A 5 star!

BM
Beth M.
Lehigh Acres, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Beth said the business did an excellent job, they did not try to up sell her, they were very organized and clean and they also knew what they were doing.
This review was collected via phone interview by Customer Research Inc.