Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

780 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


EB
Edward B.
Fort Myers, FL
Lincoln MKZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Edward said that the place did everything great, they did a great job, they did it on time and it was painless. It was a good visit and he is happy.
This review was collected via phone interview by Customer Research Inc.

RK
ROGER K.
Fort Myers, FL
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/30/2019
Not happy
Came in for oil charge had to wait over an hour and half for them to get air filter.

BJ
Bill J.
Cape Coral, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019
Excellent customer service
Mother in law had a flat tire and I needed to get it fixed for her. I saw Lou’s on 41 and pulled in hoping they could help after calling the chain stores and being told it would be an hour or two. He welcomed me in, asked what the problem was, and his team had me back on the road before the commercial break was over on the TV in the waiting area! I couldn’t be happier!

BR
BETHANY R.
Fort Myers, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Prompt service, very knowledgeable, and always looking out for the customer.
We have really enjoyed our several times we have needed repairs. Well, as much as you can enjoy car repairs! They are very attentive, helpful, and fair, competitively priced.

TH
Theresa H.
Punta Gorda, FL
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Theresa said this facility is a very long way from her house and she is really glad she made the trip. The mechanic did a fantastic job on her vehicle and she hasn't had any problems ever since.
This review was collected via phone interview by Customer Research Inc.

CM
Carolina M.
Sherman, TX
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019 Category: Service
Carolina said everything the business did was actually really good. They gave them a loaner vehicle, so they didn't have to pay an extra day at their hotel. It was really great service, and they enjoyed it a lot.
This review was collected via phone interview by Customer Research Inc.

NV
Naveen V.
Fort Myers, FL
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Naveen said that the place left him real satisfied.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Fort Myers, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
John said the people at the business are friendly, knowledgeable and do good work.
This review was collected via phone interview by Customer Research Inc.

TR
TRACY R.
Fort Myers, FL
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
Amazing personalities!!!!!!
The owners and employees at Lou’s are all very nice. I feel very comfortable there (and I feel comfortable nowhere else than home). Lou’s is an honest business. If I had known about Lou’s when I first moved here - I could have saved myself a LOT of heartache avoiding all the scamsters I’ve unfortunately have had to deal with. Love you guys😘. Tracy.

KB
Ken B.
Alva, FL
Cadillac CTS Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Service
Ken said the business did a good job, but there were greasy hand prints on his vehicle when he picked it up.
This review was collected via phone interview by Customer Research Inc.

PL
PETER L.
Fort Myers, FL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
good service.
It is next door to my work place.

KM
Kerryann M.
Cape Coral, FL
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Kerryann said the employees were very knowledgeable. They provided good service.
This review was collected via phone interview by Customer Research Inc.

PM
Pete M.
Fort Myers, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Pete said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MC
Milton C.
Fort Myers, FL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Milton said that the place got him in and out, and he hasn't had a problem since.
This review was collected via phone interview by Customer Research Inc.

MS
Marilyn / ROBERT S.
Fort Myers, FL
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
they take real good care of my problems with my van
cured my problem with my van fast

JW
Johnathan W.
Fort Myers, FL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Johnathan said the business has fair prices and offers a military discount.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
Fort Myers, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Mary said that the place helps her out every time she needs them and fits her right into the schedule.
This review was collected via phone interview by Customer Research Inc.

JH
Jane H.
Fort Myers, FL
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Jane said the business is absolutely wonderful. They are good to her, they are honest and they communicate well. She appreciates that they always do a little something extra like cleaning mirrors
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Lehigh Acres, FL
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Robert said the employees were nice. They were up front. They were honest. They provided excellent service. Lou went out of his way to describe his vehicle's issue.
This review was collected via phone interview by Customer Research Inc.

AR
Angie R.
Fort Myers, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Angie said that the place did a good job and worked her into the schedule when she needed help quickly.
This review was collected via phone interview by Customer Research Inc.