Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

723 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


RM
Robert M.
Rowley, MA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Robert said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

BD
BRIANNA D.
Georgetown, MA
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
Another great experience
Mike and Jake always do it right. Get us in ( with a loaner) figure it out, fix it, and send us on our way. Can't do a better job.

KC
KEN C.
Hampton Falls, NH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Honest, as always!
M&J are a trusted business. They spent time to diagnose a clutch noise in my Subaru and recommended I keep driving until slippage starts. At 143,000 miles they could have very easily said ‘time for a new clutch now’ but instead they are honest and understand the customer’s needs. I’ll be coming back. Thank you!!

SL
sash L.
Gloucester, MA
Mercedes-Benz C280
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Good, prompt service!
Thank you for promptly fixing my car which was towed there last Thursday morning. I appreciate that you were busy but scheduled in my car so I could get it back in time to use through this busy holiday stretch. It was a huge relief. Happy Thanksgiving!

AE
Al E.
Massachusetts
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Al said he has used this business for years. The service was fine.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Boxford, MA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
James said the business has always given him excellent work. He has been going to them for several years.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rockport, MA
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Best Shop!!
Should you need a professional repair shop, this it!

JA
John A.
Massachusetts
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
John said this business is fantastic and the people are nice.
This review was collected via phone interview by Customer Research Inc.

JC
joe c.
York Harbor, ME
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Knowledgeable staff
M&J treats me and my car like you would expect from a service company.
They are professional and personal what's needed and in a most timely manner. They always keep me informed as to what needs to done and what the future will need to be done.
I like having the real story, not a guess, when it crs to my car. They always steer me in the right direction.

PM
Peter M.
Massachusetts
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Peter said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PD
patrica d.
Byfield, MA
Mercedes-Benz R350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Service E
Appreciate the friendliness at check in. If a problem is found they will call and get permission to fix it - with a ballpark on what to expect for a bill. They have also brought my car to my home after completing the service. I really appreciate this as I’m a widow and my family lives 12-20 miles from me. Very pleased overall

MH
Marley H.
Ipswich, MA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Marley said they communicated well and they were very quick.
This review was collected via phone interview by Customer Research Inc.

TM
Tracy M.
Boxford, MA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Tracy said the employees were very helpful. They provided very prompt service. They aimed to provide pleasant service. They provided good work.
This review was collected via phone interview by Customer Research Inc.

LO
LYDIA O.
Rockport, MA
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Superior
Choose M&J over all other shops. Excellent technicians, honest and great to work with. We drive miles and miles for servicing.

MA
Michael A.
Boxford, MA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Michael said that he is always satisfied with the place, he has used them before.
This review was collected via phone interview by Customer Research Inc.

LH
Linda H.
Beverly, MA
Mercedes-Benz CLA-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Linda said Steve is the only mechanic that she let's work on her vehicle. It is a great group of guys working at this business. He did a really good job on her vehicle and she is very satisfied with the work that Steve does.
This review was collected via phone interview by Customer Research Inc.

JC
Jack C.
Peabody, MA
Mercedes-Benz 190E
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jack said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

NR
Nancy R.
Boxford, MA
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Nancy said the employees didn't communicate with her, this time, like they usually do. They didn't call her and let her know how much the cost would be.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Newburyport, MA
Land Rover Discovery
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Steven said the business has great customer service. They are honest.
This review was collected via phone interview by Customer Research Inc.

PB
PAULA B.
Amesbury, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Car service
Always professional and very friendly. The thing I like the most is they keep you informed as to what the status is. I have recommended M&J and will continue to do so.