Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

678 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


DC
Donald C.
Ipswich, MA
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Spoke with Kipp. He said the staff did a very good job, and they do what they say they're going to do.
This review was collected via phone interview by Customer Research Inc.

DD
DORAN D.
Topsfield, MA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Great Service.
Problem: Front Ball Joints
Took the car to M&J. It was recommended that this work be done. Did get a loaner car, which is an added bonus when dealing with them. The price was less than another service station and the work was done on time.
Good people to work with.
DD

PJ
PAULENE J.
Beverly, MA
Mercedes-Benz E320
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Excellent and caring service.
I appreciate the level of knowledgeable and caring service shown to me, always., above and beyond any I have experienced, anytime, anywhere. Just recently, we worked together to accomodate my schedule and intergrate with M &J . Going that extra step allowed me to go on with my activities and it was fun. I was even able to enjoy train rides (two trips on MBTA), thanks to Sam and Jake (love you guys). Total charge, amazingly low, because M&J is innovative, talented and able. THANK YOU SO MUCH.

TO
Terry O.
Byfield, MA
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Terry said the staff did an excellent job.
This review was collected via phone interview by Customer Research Inc.

TS
Ted S.
North Andover, MA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Ted said this business has been doing good work for awhile. He can always count on them.
This review was collected via phone interview by Customer Research Inc.

ND
Nicole D.
Massachusetts
BMW X6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Nicole said this business did a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Topsfield, MA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Chris said the business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

FG
Filippa G.
Topsfield, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Filippa said the mechanic was very efficient and also very honest. She loves the fact that he cares about his customers.
This review was collected via phone interview by Customer Research Inc.

JE
JAMES E.
Wenham, MA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Knowledgeable, professional, courteous, reasonable cost
My family now owns three Mercedes cars, and I never take them anywhere else. The staff is knowledgeable and friendly and genuinely seem to like customers and not just their money.
To be honest without M&J, I probably wouldn't own these cars.

CM
Cheryl M.
Rowley, MA
Mercedes-Benz E-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Cheryl said the service is always excellent.
This review was collected via phone interview by Customer Research Inc.

DD
DORAN D.
Topsfield, MA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Great service.
Have always had a good experience at M&J. If something needs to be changed, they change it, but if it is ok, they don't change it and one saves $$. And they have a great attitude. They really want to make sure that you get the best service.

Now living in North Andover, so having the free loaner car is a big plus.
Thanks
Doran D.

RN
Ronald N.
Gloucester, MA
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Ronald said he has been using them for quite awhile and they always perform.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Boxford, MA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Tim said the facility does a good job every time he has needed them.
This review was collected via phone interview by Customer Research Inc.

DM
Dom M.
Massachusetts
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Dom said they called him before they did the work and they are affordable.
This review was collected via phone interview by Customer Research Inc.

MT
Miranda T.
Belchertown, MA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Miranda said the staff were great and super friendly. She was in and out very fast and they did everything really well on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Rowley, MA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Mike said this business couldn't have been any better. The service and the guys were good. This place is convenient and there haven't been any problems whatsoever. That 's why he continues to go to them for service.
This review was collected via phone interview by Customer Research Inc.

PH
Pam H.
South Hamilton, MA
Volvo XC90
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Pam said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

FD
Frank D.
Wilmington, MA
Mercedes-Benz ML350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Frank said the staff is professional and they know their business.
This review was collected via phone interview by Customer Research Inc.

RM
RICHARD M.
Ipswich, MA
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
better, faster, cheaper
I could have had the "check engine light" problem repaired at the dealer for twice or three times what Mike charged, but instead Mike did it honestly, at a reasonable price, and quickly... his usual procedure: quality without over-charging. Thanks, Mike. RMM

JP
JOEL P.
Newburyport, MA
Toyota Land Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Great magazines! Free parking and smart mechanics!
Intelligent mechanics always able to keep my cars running well and economically!! Never shop anywhere else!