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Madd Monkey Garage, LLC

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(248 Reviews)
89
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
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ReScore Average
89
Net Promoter Score ®

Business Details

About

Madd Monkey Garage, LLC is a 2nd-generation family-owned and operated business with over 25 years of all aspects of auto repair, and detailing experience. In 2014, we relocated to Troutman, NC after years in Rye, NY. We pride ourselves on excellent customer service and providing you with personalized services at affordable and competitive Madd Monkey Garage, LLC is a 2nd-generation family-owned and operated business with over 25 years of all aspects of auto repair, and detailing experience. In 2014, we relocated to Troutman, NC after years in Rye, NY. We pride ourselves on excellent customer service and providing you with personalized services at affordable and competitive prices. You can trust our experience and expertise to do the job right the first time every time. Our Master ASE certified technician and fully insured certified professionals can handle everything from major auto repair and maintenance services for all American and most foreign-made vehicles to minor issues. ...more

Categories
Auto Maintenance, Car Maintenance
Contact
(704) 663-0333

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
104 E Church St Troutman, NC 28166
Madd Monkey Garage, LLC's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(248 Reviews)

GB
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Gerald B.
Statesville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
10
Jimmy and Zachary are BEST MECHANICS I'VE EVER FOUND
Madd Monkey is the best auto mechanic shop in Statesville or Troutman and Mooresville area BY FAR....they are the only garage I can count on to accurately diagnose my vehicle's issue, fix it at a reasonable and comparable price, and then they stand behind their work...! You don't find that much anymore...especially in this day and age.
Jim A., Owner from Madd Monkey Garage, LLC responded on 07/16/2025 05:26 AM

We're glad to hear that Madd Monkey Garage is your go-to pit stop for all things automotive in the Statesville, Troutman, and Mooresville area! It’s true; finding a reliable mechanic can feel like searching for a needle in a haystack, but it feels good to know we've got you covered. We pride ourselves on accurate diagnoses and standing behind our work like champs. Here’s to keeping your wheels turning and your worries at bay!


GB
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Gerald B.
Statesville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
10
Jimmy and Zachary are BEST MECHANICS I'VE EVER FOUND
Madd Monkey is the best auto mechanic shop in Statesville or Troutman and Mooresville area BY FAR....they are the only garage I can count on to accurately diagnose my vehicle's issue, fix it at a reasonable and comparable price, and then they stand behind their work...! You don't find that much anymore...especially in this day and age.
Jim A., Owner from Madd Monkey Garage, LLC responded on 07/16/2025 05:21 AM

We appreciate your feedback and are glad to hear that you consider us the best around! Diagnosing vehicle issues can feel like hunting for treasure, so it's wonderful to know you trust us to have your map in hand. We take pride in our work and always aim to deliver the best service without overselling—because who wants to sell a kidney to fix a tire? Your confidence in us truly inspires our team to keep raising the bar. Thanks for being part of the Madd Monkey family!


OP
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OWEN P.
China Grove, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Great Experience
Fast, friendly, and affordable. Would definitely recommend…
Jim A., Owner from Madd Monkey Garage, LLC responded on 07/11/2025 07:34 AM

We're all about speed, smiles, and savings here at Madd Monkey Garage! It's great to hear you enjoyed your experience. Your recommendation means the world to us (and keeps the gears turning). We can't wait to keep those wheels rolling for you in the future!


Verified Customer
Mooresville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great Service
Customer service is great, they are very welcoming.
Jim A., Owner from Madd Monkey Garage, LLC responded on 07/08/2025 04:49 AM

We appreciate your wonderful feedback! It's always our goal to create a welcoming atmosphere where you feel at home. After all, who doesn’t enjoy a warm greeting paired with some fantastic service? We're glad you had a positive experience with us!


KW
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KAITLIN W.
Statesville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Great Service
I always have the best service when coming to Madd Monkey! Jimmy and staff are very personable and care for their customers! Our car was seen right away and did not take long to let us know the issue. We appreciate you, Madd Monkey!
Jim A., Owner from Madd Monkey Garage, LLC responded on 07/01/2025 02:08 PM

We appreciate you taking the time to share your experience! We're glad to hear that our team made your visit enjoyable and efficient—keeping you informed is part of our mission (and our favorite pastime). If our service was like a well-oiled machine, that would be a pretty accurate description. We look forward to being there for your car's next adventure!


MM
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MARC M.
Alton, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Great Service
They were able to get me in on an emergency and able to complete the work quickly and effectively.
Jim A., Owner from Madd Monkey Garage, LLC responded on 06/26/2025 04:39 AM

We appreciate your feedback! It’s always a bit of a race against time when emergencies strike, and we're glad we could jump in and tackle the issue swiftly and effectively. If only fixing traffic jams were that easy, right? We're here whenever you need us!


CT
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CARLEEN T.
Statesville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Good service
I like the way they treat me & listen to what I have to say about my car. If they have to order a part, they get it in a timely fashion so I don,t have to wait so long. I recomend them highly.
Jim A., Owner from Madd Monkey Garage, LLC responded on 06/19/2025 05:38 AM

We appreciate your feedback and are delighted to hear that our team treated you with the care and attention you deserve. It's music to our ears to know that the timely arrival of parts keeps your wheels turning without too much wait time. Your high recommendation is the cherry on top! We look forward to continuing to support your car's journey.


MS
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Myles S.
Mooresville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
10
“Bedside manner” from a mechanic?
This is the mechanic you tell your Grandmother, Aunt, daughter etc to go to and have no stress. I’ve used their services twice now, with two separate vehicles. I can confidently say this in my two experiences. MANY thanks to the Mad Monkey family for getting me back on the road!
Jim A., Owner from Madd Monkey Garage, LLC responded on 06/15/2025 09:39 AM

It's fantastic to hear that you've trusted us with not just one, but two vehicles! We aim to be the kind of place that gives peace of mind—no stress involved. It's great to know that you feel confident recommending us to the family; after all, if Grandma approves, we must be doing something right. Wishing you smooth travels ahead, and just remember, if you ever need any mechanical wizardry in the future, we've got you covered!


RD
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RACHEL D.
Statesville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Oil change, tire pressure sensor, and rear wiper.
Had a great experience with Jimmy at Madd Monkey Garage! Brought my vehicle in for an oil change, tire pressure sensor replacement and a new rear wiper. The service was quick, professional and reasonably priced. Everything was done right the first time, and they took the time to explain the work. Highly recommend for anyone looking for for honest, efficient auto care. Thanks Jimmy!
Jim A., Owner from Madd Monkey Garage, LLC responded on 06/13/2025 09:40 AM

We appreciate you sharing your experience with us! It sounds like Jimmy rolled out the red carpet for your vehicle. Quick service, professional vibes, and even a bit of TLC with the explanations—talk about a trifecta of auto care! We love knowing that you felt taken care of and that everything was done just right. Keep on cruising with confidence, and may your rear wiper keep those views crystal clear!


KM
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KEVIN M.
Troutman, NC
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
8
Easy, Done
A/C fix just in time for summer. Always simple and easy for the folks at Madd Monkey to make it happen.
Jim A., Owner from Madd Monkey Garage, LLC responded on 06/05/2025 02:07 PM

We're happy to hear that we had your A/C back in action just in time for the summer heat! It’s our mission to make your car care as simple as a flip of a switch. If only fixing all summer woes was that easy! We appreciate your kind words and look forward to handling your auto needs in the future.


JW
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JOSHUA W.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
8
Solved my car's issue within hrs
They did a great job handling my check engine light issue and trusting what I knew was the problem instead of charging me for a diagnosis I didn't need. Check engine light is now off and will pass inspection
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/31/2025 12:50 PM

We're glad to hear that we could help with your check engine light—those little warnings can feel like they have a mind of their own! It's great to know we were able to trust your instincts and get to the heart of the issue without unnecessary hassle. Here’s to smooth driving ahead and passing that inspection with flying colors! If you have any more automotive mysteries to solve, just give us a shout.


GB
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Gary B.
Troutman, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/18/2025
0
Dissatisfied
I came in to have my AC and brakes fixed on my truck. After spending $400 just to have my AC repaired the issue was not resolved, it's still blowing hot air, just 4 days after it was claimed to be fixed for a higher price than originally quoted. I am currently seeking legal counsel from my attorney at this point.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/19/2025 09:14 AM

SIR.....Not really sure who P****D in YOUR CORNFLAKES, but I am tired of your baseless attacks. Try taking a deep breath and seeking anger management, or maybe understanding the process of repairing A/C in a vehicle.
1. Call your local DEALER and inquire the cost for Diagnosing 1234YF A/C and the cost of Repair.
2. All you had to do was be nice and bring your vehicle back to locate the leak, THAT WAS THE PURPOSE of putting LEAK DYE into the system.
3. No one works for free and I don't own your vehicle, WE WILL NOT ABSORB the cost of A/C Material that goes into a vehicle, that is YOUR RESPONSIBILITY.

4. I'LL PRAY FOR YOU!!!


SS
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SUSAN S.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Oil light kept coming on. Needed to change wiper blade for rear wiper
Friendly and fair treatment. They did not find a problem when doing diagnostics. Did not charge me for it. Blade put on. Good service.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/17/2025 09:40 AM

We're glad to hear that you had a positive experience with us! It's great that our team could provide friendly and fair service while resolving your diagnostics without any issues. We believe that honesty is the best policy, and we're always here to help, whether there's a problem or not. If you need any further assistance—blade-related or otherwise—just give us a shout!


GB
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Gary B.
Troutman, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/13/2025
0
Never go to MADD Monkey Garage
I will never go to that place again. They give a price to fix your vehicle then when they have it fixed they charge more than they quoted you. They replace parts that don’t need replacing. I will not refer anyone to ever go there.
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/13/2025 02:12 PM

Sir, as I stated earlier, your vehicle takes YF1234 A/C REFRIGERANT, VERY EXPENSIVE MATERIAL, I adjusted your bill the best that I could, the difference from R134 was EXACTLY $170.00 in total at the end. When we first spoke I did not realize your vehicle took YF1234, I did not wait for you to come in to notify you of this, you were informed when I caught the oversight, which actually was an oversight on me. I also expalined to you the A/C DIAGNOSTICS PROCEDURE!! As for installing "unnecssary" parts, that is a TOTAL COMPLETE LIE, I AM NOT DISHONEST!!!!
Your brakes were metal to metal, all ROTORS AND PADS WERE NECESSARY. You really should try to be more understanding and kind, I can only hope you don't treat the women in your life as you did my Assistant!


JB
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JOHN B.
Troutman, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
very good
ALWAYS helpful
Jim A., Owner from Madd Monkey Garage, LLC responded on 05/13/2025 04:48 AM

It's fantastic to hear that our team has been consistently helpful! We make it our mission to lend a hand whenever we can—kind of like the trusty sidekicks of the automotive world. If there's ever anything else we can assist you with, just give us a shout!

Service Coupons and Posts
We're thrilled to hear about your excellent experience! 🚗✨ Jim's got your back—driver and mechanic, all in one! Thanks for the recommendation; it means the world to us! #MaddMonkeyGarage #CustomerAppreciation 🐒🙌
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Thank you for the kind words! We're thrilled to be your go-to for honest car service 🚗✨. At Madd Monkey Garage, we believe in keeping your ride happy and healthy. Come see us whenever you need! #AutoCare #MaddMonkeyGarage 🛠️
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We're thrilled to have earned your trust! 🚗💪 Honesty and excellence are our superpowers! Thanks for keeping us on our toes—it's good to be challenged! Looking forward to more turbocharged service runs with you! #MaddMonkeyGarage #AutoExperts 🐒🔧
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🚗💨 Thanks for the fantastic review! We're thrilled to hear our team delivered speedy service for your SUV—talk about monkey business done right! 🐒 If your car ever needs some TLC again, you know where to find us! #MaddMonkeyGarage #AutoCareExcellence
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We're revved up to hear that you found our service excellent and the work top-notch! 🚗💨 Quality is our jam, and we're glad it shows. Thanks for putting the pedal to the metal with us! #MaddMonkeyGarage #QualityService
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Thank you for the fantastic review! 🐒 We're thrilled to hear our friendly and professional team hit the mark. Efficiency is our middle name! 🚗✨ Come back anytime for more great service! #MaddMonkeyGarage #AutoCareExcellence
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Thanks for the kind words! We promise not to keep you waiting — unless you're savoring our cozy Troutman location! 🚗🌟 Come back anytime for more stellar service! #MaddMonkeyGarage #AutoMaintenance
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Thanks for the shout-out! We love keeping your ride in tip-top shape without breaking the bank. 🚗💨 Oil changes and tire rotations? Consider it done! Come back anytime for more sweet deals and good vibes. #MaddMonkeyGarage #AutoMaintenance
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Thanks for the awesome feedback! 🚗✨ We’re thrilled you enjoyed the efficient service and comfy waiting area. We aim to keep you happy while your ride gets pampered! Come back soon! #MaddMonkeyGarage #CustomerAppreciation 🛠️
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Thanks for the fantastic review! We're thrilled to hear you find us professional, affordable, and reliable. We aim to keep your vehicle running smoothly without breaking the bank! 🚗💨 Keep those wheels rolling! #MaddMonkeyGarage #HappyCustomers
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Thank you for the awesome review! We pride ourselves on speedy service and solid repairs—just like a well-timed pit stop! 🚗💨 We’re glad you had a great experience with us. Come back anytime for your automotive needs! #MaddMonkeyGarage #FastService
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We appreciate the love! 💖 We're thrilled to provide you with good value and service that keeps your wheels turning. 🚗✨ Thanks for supporting your local garage! #MaddMonkeyGarage #AutoCare
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Thank you for the stellar review! 🌟 We're thrilled to hear you found our work top-notch and our honesty refreshing. Our goal is to keep your wheels turning and your trust intact! 🚗💨 #MaddMonkeyGarage #HonestService
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🚗🔧 Thanks for the kind words! We love a good challenge—it's our version of auto triage! From overheating to those warning lights, we've got your back. We’re thrilled our speedy service kept you on the road! 🚙💨 #CarCare #MaddMonkeyMagic
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We're thrilled to hear you had a smooth experience at Madd Monkey Garage! 🚗🔧 No questions asked, just fast service—like a pit stop for your exhaust! Thanks for trusting us with your ride! 🐒💨 #AutoMaintenance #MaddMonkeyGarage
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Thank you for the fantastic shoutout! 🚗✨ We're always just a call away to get you back on the road in no time. Your trust in us makes us smile! 😄🔧 #MaddMonkeyGarage #AutoCare
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Thank you for being a loyal customer and trusting Madd Monkey Garage for all your auto needs! 🚗 We're here to keep it real and your wheels spinning smoothly! Your referrals mean the world to us. 🐒✨ #LocalMechanic #MaddMonkeyGarage
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Thanks for the fantastic review! 🚗💨 We're thrilled our speedy service and professionalism hit the mark. At Madd Monkey Garage, we keep your ride running smoothly and your smiles wide! Come back anytime! 😄 #AutoMagic #MaddMonkeyGarage
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🚗✨ We’re thrilled to have Jimmy on our team! Knowing our customers can count on a master mechanic is what we strive for. Thanks for trusting Madd Monkey Garage with your automotive needs! Your ride is in good hands! 🙌 #MasterMechanic #TrustYourMechanic
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We’re revving our engines with excitement over this fantastic review! 🚗💨 Thanks for recognizing our team's top-notch service and pricing! We promise to keep the good vibes rolling! 🌟 #MaddMonkeyGarage #AutoExcellence
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? Thank you for the fantastic review! We're thrilled to know Jim made your visit a memorable one. We believe in top-notch service without breaking the bank! Can't wait to see you again—your car's favorite place awaits! ?✨ #MaddMonkeyGarage #CustomerCare
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We're thrilled to hear we could finally silence the moaning from your Bronco's brakes! ?️? A big shoutout to our team for making your ride smoother than ever! If your car has a secret soundtrack, bring it our way! ?? #MaddMonkeyGarage #BrakeWhisperers
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?✨ Thanks for the awesome review! We're thrilled we could help your Mini Cooper get back on the road! We promise to keep your other cars in tip-top shape too—no monkey business here! ?? #MaddMonkeyGarage #AutoExperts
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Thank you for the fantastic review! ?✨ Fast service and trust are our fuel! We're thrilled to keep your rides in tip-top shape. Keep those engines purring! #MaddMonkeyGarage #TrustInUs ?️?
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Thank you for the 5-star love! ? We're thrilled to be your go-to garage for years! Fast and friendly service is what we aim for—like a pit stop, but with a smile! ?? Here’s to many more years of keeping you rolling! #MaddMonkeyGarage #CustomerLove
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Thanks for the shout-out! ?? We're thrilled to provide speedy and precise service. One day turnaround? That's our jam! ? Your wheels will be back on the road in no time. #MaddMonkeyGarage #AutoCareExcellence
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?✨ We're thrilled to hear you had an excellent experience with us! If your car had a vote, we’d totally win “Best Local Mechanic”! Thanks for trusting Madd Monkey Garage with your ride. Your wheels will thank you! ?️ #MaddMonkeyGarage #CarCareExperts
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We're thrilled to hear that we hit the high note for you! ? Going above and beyond is our specialty, and we’re here to keep your ride in top shape! ?? Thank you for the love! #CustomerCare #MaddMonkeyGarage ??
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Huge thanks for the kind words! Jimmy really knows how to put the "care" in car care! ?❤️ We can't wait to see you again! Service with a smile is our motto! #MaddMonkeyGarage #CustomerAppreciation ?️✨
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?✨ We appreciate the kind words! It’s great to hear that our service was quick and easy—we like to keep things running smoothly! Thanks for choosing Madd Monkey Garage! ?? #QuickService #MaddMonkeyMagic
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?? Thanks for the awesome review! We're glad to hear your Dodge Durango is running smoother than a monkey swinging through trees! ? Your trust means the world to us, and we're always here to keep you rolling! #MaddMonkeyGarage #CustomerAppreciation
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Thank you for the fantastic shoutout! ? We’re thrilled to hear you’re loving the work on your Challenger Hellcat Redeye! ? Remember, a well-manicured ride is a happy ride! ? #MaddMonkeyGarage #HellcatHappiness
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Thanks for the fantastic shoutout! ?? We're thrilled to offer speedy repairs and service with a smile! Your support fuels our passion for keeping you safely on the road. Let's keep the wheels turning! ? #MaddMonkeyGarage #CustomerAppreciation
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We're thrilled to hear you enjoyed our excellent service! ?? Here at Madd Monkey Garage, we believe in keeping it friendly and professional—like monkey business without the chaos! ? Thank you for the two thumbs up! #AutoCare #MaddMonkeyGarage
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We're thrilled you found our service reliable and speedy! ?️? At Madd Monkey Garage, we believe in keeping you on the road without the detours! Thank you for the high praise! ?✨ #AutoCare #MaddMonkeyGarage
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We're thrilled to hear you found our team friendly and our work speedy! ?? At Madd Monkey Garage, we believe in swift service that makes your car shine without the fuss. Thanks for trusting us with your ride! ?️ #MaddMonkeyGarage #FastAndFriendly
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Thanks for the love! ?? We believe in speedy service, even during our busy days. Glad your friends are impressed! If your car had a trophy, it would win "Fastest Turnaround!" ? #MaddMonkeyGarage #CustomerExcellence
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We're thrilled to have revived your Mustang convertible! ?? Who knew saving a classic could be so fun? Thanks for trusting Madd Monkey Garage to give your ride a second chance at life! ? #ReviveYourRide #MaddMonkeyMagic
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Thank you for trusting Madd Monkey Garage! ?? We love a good engine spa day! ?️ It’s our mission to keep your ride running smooth and save you from unnecessary repairs. Can’t wait to see you again for your next service! ?✨ #MaddMonkeyGarage #HonestService
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? Thanks for the awesome review! ? We're thrilled to hear your experience was smooth and pleasant. We can't wait to have you and your truck back at the garage! ?? #CustomerAppreciation #QualityService
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? We're glad you found us! Keeping your wheels on the road is our top priority. Thanks for trusting us with your vehicles. We'll always be straight with you. #AutoMaintenance #HappyCustomer
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We're revving our engines with gratitude for your 5-star review, Patrick! ?? We strive to provide top-notch service at fair prices. Thank you for recognizing our hard work! #MaddMonkeyGarage #HappyCustomers
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