Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

751 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 3.7272727/5Overall Rating 3.7272727/5Overall Rating 3.7272727/5rating 3.7272727rating 3.7272727
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


AW
Alicia W.
Santa Rosa, CA
2013 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Love Hyundai 😎
I have a 2013 Hyundai Tucson. We bought it used in 2016 from Manly Hyundai. We have had no problems with it since we drive it off the lot. The only time we had to put it in the shop was for its 75,000 mile check-up. Because it didn't come with a back up camera or push button start we are going to trade-in our current Tucson for the newest model - 2019 Hyundai Tucson. I would highly recommend Manly Hyundai to those that want a long lasting, reliable, affordable vehicle.
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Alicia,

So glad you love the Hyundai brand!  We appreciate your feedback.  What can we improve on so we can earn a 5 Star Rating you next visit?  Look forward to serving you again soon.

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Sonoma, CA
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Great timely service
They got us in and out in less than 90 minutes and shuttled us over to a nearby restaurant for lunch in between. Great service experience!
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Thank for the 5 Star Rating and we look forward to servicn you again soon!

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Rohnert Park, CA
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Good work
I like it because they know my car—-from the time it was bought
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Thanks fo the great rating.  See you your next service visit!

Bob Jacinto
Service Manager
707-535-1141

TS
Thomas S.
Santa Rosa, CA
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Laura was amazing
Laura at service was super sweet, and always kept me up to date.
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Thomas,

Thanks you for the 5 Star Rating.  Laura's mission is always 100% client satisfaction.  See you next visit.


Bob Jacinto
Service Manager
707-535-1141

JM
John M.
Santa Rosa, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
GOOD PEOPLE AND SERVICE
GOOD PEOPLE AND SERVICE
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

John,

Thank you for bringing your Elantra in for service and thank for the fantastic rating.  We appreciate your business.

Bob Jacinto
Service Manager
707-535-1141

AF
Andre F.
Sebastopol, CA
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
customer service
The people who work there. Tammy one of your service writers is great. She know her business very well and take care of customers. Tammy has take care of allot of my issues.
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Andre,

Thanks so much for the 5 Star Rating.  We are very proud to have Tammy leading our team.  See you next visit!

Bob Jacinto
Service Manager
707-535-1141

DT
Debra T.
Santa Rosa, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019 Category: Service
Service
Assistant at desk pleasant and informative, appreciated the car wash!
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Debra,

We appreciate your comments and great rating.  Thank you!

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Novato, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Excellent Service Personnel
The service personnel are extremely helpful.
I want to personally thank Tammy for going the extra mile .. . . .
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

We appreciate the 5 Star Rating.  Thank you also for taking the time to acknowledge Tammy.

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Santa Rosa, CA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Hyundai Tucson service
Knowledgeable and courteous. Appointment and service were on time.
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Thank you for taking the time for the 5 Star Rating!  

Bob Jacinto
Service Manager
707-535-1141

RJ
Raymond J.
Monte Rio, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2019 Category: Service
Have had good service in the past
Keep basic parts in supply so we can pay for the labor only once
Bob J., Service Manager from Manly Hyundai responded on 02/08/2019

Hi, Raymond,

Thank you for your input.  Your service advisor, Laura, met with me first thing this morning to let me know she is contacting your Extended Service Contract provider and she will be calling you shortly with an update.  I will call you as well to ensure your repair and cost concerns have been satisfactorily resolved.

Thank you for your business.

Bob Jacinto
Service Manager
707-535-1141
Bob J., Service Manager from Manly Hyundai responded on 02/14/2019

Hi, Raymond,

Your part was replaced on 2/12/19 with no additional charge.  We appreciate your business and sincerely hope you are happy with this resolution.  Please call me with any other questions.

Bob Jacinto
Service Manager
707-535-1141

KH
Karen H.
Santa Rosa, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Fine service
Service writer very professional and courteous
Bob J., Service Manager from Manly Hyundai responded on 02/07/2019

Karen,

Thank your feedback.  Please let us know what we can do to make your next visit a 5 Star!

Best Regards,

Bob Jacinto
Service Manager
707-535-1141

PK
Patrick K.
Rohnert Park, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Recall
Recall was handled as well as the additional work that I needed to get done. Great timely service.
Bob J., Service Manager from Manly Hyundai responded on 02/07/2019

Patrick,

Thanks so much for your comments!

Best Regards,

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Rohnert Park, CA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Quality Fast Service
I can always count on Manly Hyundai to do a great service on my vehicle quickly.
Bob J., Service Manager from Manly Hyundai responded on 02/07/2019

Thank you for the wonderful comment!  See you your next service.

Regards,

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Windsor, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Manly Hyundai is the best
Great service and attention to detail
Bob J., Service Manager from Manly Hyundai responded on 02/07/2019

We appreciate both your comment and our business!

Best Regards,

Bob Jacinto
Service Manager
707-535-1141

TM
Tina M.
Hidden Valley Lake, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Recent Service
Everyone was fantastic. I felt heard and Steve from service was the best! Thanks, Steve!
All my issues were addressed and fixed. I
Bob J., Service Manager from Manly Hyundai responded on 02/07/2019

Tina,

Thanks so much for taking the time to complete the survey.  I will pass along your comments to Steve.

Best Regards,

Bob Jacinto
Service Manager
707-535-1141

AM
Ana M.
Cloverdale, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
GREAT SERVICE
Overall the service was great.
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Ana,

We appreciate your comment and the 5 Star Rating.  Thank you!

Bob Jacinto
Service Manager
707-535-1141

LM
Laura M.
Graeagle, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Service
The lady’s at the service desk
The lady’s at the service desk are very friendly and helpful!
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

Laura,

I will pass your compliments on to Tammy and Laura.  Thanks you for the 5 Stars.

Bob Jacinto
Service Manager
707-535-1141

JF
James F.
Rohnert Park, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Great customer service
The only thing I didn’t like was my car didn’t get washed like they used to do when I would bring my car in for service. I believe if I’m paying for a service it should get a washing as well.
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

JP.  Thanks for giving Tammy a 5 Star Rating.  Because of the great volume of service customers, the company invested in a car wash.  If your car wasn't washed, swing by and we will have it run through.

Bob Jacinto
Service Manager
707-535-1141

Verified Customer
Santa Rosa, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Great car
People at dealership are always nice. Amenities in the waiting area are few. You washed my car (it needed it).
Thank you!
Bob J., Service Manager from Manly Hyundai responded on 02/21/2019

We greatly appreciate your comments.  Is there something you would like to see in our refreshments?  Thank you for the 5 Star Rating.

Bob Jacinto
Service Manager
707-535-1141

AJ
Alisa J.
Angwin, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019 Category: Service
Satisfied
Great customer service. The staff is friendly and it feels like they are working on your behalf. Always feel like I can trust them.
Bob J., Service Manager from Manly Hyundai responded on 02/22/2019

Alisa,

Thanks so much for your comments and 5 Star Rating!



Bob Jacinto
Service Manager
707-535-1141