Mark's Independent Volvo Service Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

222 Reviews

98% Would Recommend
95% Business Response
Latest Review almost 3 years ago

Steve and Anne R. on 02/06/2015
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"Intermittent Problem Solved"
Mark and hid guys (Thank you Nelson) identified the problem and fixed it fast! Always a great experience.
Vehicle: Volvo V70
Service Date: 01/16/2015
Review Created: 02/06/2015 11:24 AM
Paul and Ida W. on 01/30/2015
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"THE BEST!!!"
I can highly recommend Mark's Independent Volvo for quality automobile and customer service. Don't Wait, Don't Hesitate - See Mark Today!
Vehicle: Volvo V40
Service Date: 01/28/2015
Review Created: 01/30/2015 06:51 AM
VINCENT W. on 01/19/2015
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"Unprecedented service."
Mark's Independent Volvo Service is simply the BEST. Knowledgeable, expedient and polite. The most joyful part is that Mark's is right here in Chatsworth, Ca. Thank you Mark for operating in our community: you are simply the best.
Vehicle: Volvo S40
Service Date: 01/15/2015
Review Created: 01/19/2015 09:50 AM
Mark G. at Mark's Independent Volvo Service Inc responded on 01/20/2015

Thank you for your kind words Vincent

Thomas and Ellen J. on 01/15/2015
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"Great service..."
Very professional and totally trust them with my car...
Vehicle: Ford Ranger
Service Date: 01/13/2015
Review Created: 01/15/2015 07:59 PM
Mark G. at Mark's Independent Volvo Service Inc responded on 01/19/2015

Thank you for your kinds words Ellen

Estelle C. on 01/15/2015
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Estelle said the business is good at what they do. They are wonderful people.
Vehicle: Volvo S80
Category: Service
Service Date: 01/09/2015
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 01/21/2015

Thank you Estelle

Gary W. on 01/10/2015
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Spoke with Katherine. She said they are the best and she would not go anywhere else for service.
Vehicle: Volvo XC90
Category: Service
Service Date: 01/08/2015
Review Created: 01/10/2015
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 01/19/2015

Thank you for your kind words Gary

Bella B. on 01/06/2015
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"Trust is a big thing to me. You can trust Mark's."
Super polite, very responsible, nice clean invirinment. Pleasure working with;))
Vehicle: Volvo C70
Service Date: 01/06/2015
Review Created: 01/06/2015 08:49 PM
Mark G. at Mark's Independent Volvo Service Inc responded on 01/07/2015

Bella , Thank you for your kind words

Andy G. on 12/23/2014
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Andy said the business provided excellent service and the quality was good.
Vehicle: Volvo XC90
Category: Service
Service Date: 12/18/2014
Review Created: 12/23/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/30/2014

Thank you Andy for your kind words. Mark

Rick M. on 12/18/2014
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"Volvo 240 Transmission Work"
Once again I received excellent service in keeping my 25 year 240 running in top shape. Mark and his crew did a thorough job in repairing and servicing my automatic transmission. I've been going to Mark for over 20 years and have always been happy with his work.
Vehicle: Volvo 240
Service Date: 12/16/2014
Review Created: 12/18/2014 08:53 AM
Mark G. at Mark's Independent Volvo Service Inc responded on 12/19/2014

Rick ,Thank you for kind words 

Casey K. on 12/13/2014
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Casey said she likes and trusts Mark.
Vehicle: Lexus GS 300
Category: Service
Service Date: 12/09/2014
Review Created: 12/13/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/24/2014

Thank you Casey

Michael E. on 12/08/2014
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Michael said the service was very good.
Vehicle: Lexus RX 450h
Category: Service
Service Date: 12/03/2014
Review Created: 12/08/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/18/2014

Thank you Mark

Ernest K. on 12/06/2014
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"Expert Technicians & Personal Service"
It's nice to know there's a neighborhood service shop where you can find expert technicians and that elusive personal touch. I don't let just anyone work on my Volvo. Mark's is trusted because they've earned it, one quality visit at a time.
Vehicle: Volvo S60
Service Date: 12/04/2014
Review Created: 12/06/2014 04:21 PM
Mark G. at Mark's Independent Volvo Service Inc responded on 12/09/2014

Thank you Ernest for yor kinds words. Mark

Roger F. on 12/04/2014
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Roger said they do excellent work. They have great customer service and nice people.
Category: Service
Service Date: 11/26/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/11/2014

Thank you Roger

Drew S. on 12/04/2014
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Drew said she has never had a problem with his business and they always take good care of her vehicle.
Vehicle: Lexus ES 350
Category: Service
Service Date: 11/25/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/11/2014

Thank you Drew

Sam O. on 12/03/2014
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"110K Servicing"
In the Musical The Wiz, the evil witch sings "Don't Nobody Bring Me No Bad News."

Well, I got some: Brake pads on rear brakes, replace water bottle, repair right axle, and, least of all, replace rear wiper.

The work took all day, and I was driven home by Mark's Volvo as well as driven back to pick up my car.

I've got a lot of mileage on the Volvo, so I have to expect this. It's their job to diagnose, and that's just reality.

So, yes, I am very pleased with the service.
Vehicle: Volvo 240
Service Date: 12/02/2014
Review Created: 12/03/2014 09:37 AM
Mark G. at Mark's Independent Volvo Service Inc responded on 12/04/2014

Sam,
“Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. The Hingefreel people of Arkintoofle Minor did try to build spaceships that were powered by bad news but they didn't work particularly well and were so extremely unwelcome whenever they arrived anywhere that there wasn't really any point in being there.”
? Douglas Adams

We are sorry we had to be the bringer of bad news, but the silver lining is that your V40 is now good to go for any driving you want to do.
Mark

Yvonne N. on 12/03/2014
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"Great friendly service. "
I went into Mark's because my 2007 s40 was giving me alerts (Immobilizer and Alarm) and Mark and his crew were able to quickly determine that my battery was faulty. Within an hour my car had a brand new battery and had been given a courtesy inspection to make sure there were no other issues. I am glad I found Mark's as I now know where to go for service and maintenance.
Vehicle: Volvo S40
Service Date: 12/02/2014
Review Created: 12/03/2014 08:59 AM
Mark G. at Mark's Independent Volvo Service Inc responded on 12/04/2014

Thank you Yvonne    We always try to accomdate our customers, as you are the most important part of our business. Without customers we don't have a business.
Thanks again for the kind words, and we will see you next time your car needs service
Mark

Tim Y. on 11/26/2014
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"always extremely accomodating"
Very nice doing business with Mark and his team.
Vehicle: Volvo XC90
Service Date: 11/25/2014
Review Created: 11/26/2014 07:53 PM
Mark G. at Mark's Independent Volvo Service Inc responded on 12/01/2014

Hi Tim,
we always try to accomdate our customers, as you are the most important part of our business.  Without customers we don't have a business. 
Thanks again for the kind words, and we will see you next time your car needs service
Mark

Mike F. on 11/26/2014
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"Great shop"
Mark did a great job with my car. I will definitely bring my car to him in the future.
Vehicle: Volvo XC90
Service Date: 11/24/2014
Review Created: 11/26/2014 02:07 AM
Mark G. at Mark's Independent Volvo Service Inc responded on 12/01/2014

Hi Mike,
We are pleased that you are hapy with the work we did on your XC.  We look forward to working with you in the future on your vehicle needs.
Mark

Beth S. on 11/26/2014
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Beth said that Mark is honest, hard working, friendly and has competent staff.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/19/2014
Review Created: 11/26/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/04/2014

Thank you Beth for the kind words Mark

Mike S. on 11/25/2014
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Mike said the business did a good job and was quick. He said he likes their work and trusts them.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/05/2014
Review Created: 11/25/2014
This review was collected via phone interview by Customer Research Inc.
Mark G. at Mark's Independent Volvo Service Inc responded on 12/01/2014

Hi Mike,
It really makes us feel good when a first time customer recognizes how we try to be the best shop in town. 
Thank you again for the kind words.

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