Mark's Independent Volvo Service Inc

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

222 Reviews

98% Would Recommend
95% Business Response
Latest Review over 3 years ago

Reviews


SR
Steve and Anne R.
Van Nuys, CA
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2015
Intermittent Problem Solved
Mark and hid guys (Thank you Nelson) identified the problem and fixed it fast! Always a great experience.

PW
Paul and Ida W.
Reseda, CA
Volvo V40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2015
THE BEST!!!
I can highly recommend Mark's Independent Volvo for quality automobile and customer service. Don't Wait, Don't Hesitate - See Mark Today!

VW
VINCENT W.
Chatsworth, CA
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2015
Unprecedented service.
Mark's Independent Volvo Service is simply the BEST. Knowledgeable, expedient and polite. The most joyful part is that Mark's is right here in Chatsworth, Ca. Thank you Mark for operating in our community: you are simply the best.
Mark G. from Mark's Independent Volvo Service Inc responded on 01/20/2015

Thank you for your kind words Vincent


TJ
Thomas and Ellen J.
Northridge, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015
Great service...
Very professional and totally trust them with my car...
Mark G. from Mark's Independent Volvo Service Inc responded on 01/19/2015

Thank you for your kinds words Ellen


EC
Estelle C.
Reseda, CA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2015 Category: Service
Estelle said the business is good at what they do. They are wonderful people.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 01/21/2015

Thank you Estelle


GW
Gary W.
Sylmar, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2015 Category: Service
Spoke with Katherine. She said they are the best and she would not go anywhere else for service.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 01/19/2015

Thank you for your kind words Gary


BB
Bella B.
Marina Del Rey, CA
Volvo C70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2015
Trust is a big thing to me. You can trust Mark's.
Super polite, very responsible, nice clean invirinment. Pleasure working with;))
Mark G. from Mark's Independent Volvo Service Inc responded on 01/07/2015

Bella , Thank you for your kind words


AG
Andy G.
Panorama City, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2014 Category: Service
Andy said the business provided excellent service and the quality was good.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/30/2014

Thank you Andy for your kind words. Mark


RM
Rick M.
CA
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2014
Volvo 240 Transmission Work
Once again I received excellent service in keeping my 25 year 240 running in top shape. Mark and his crew did a thorough job in repairing and servicing my automatic transmission. I've been going to Mark for over 20 years and have always been happy with his work.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/19/2014

Rick ,Thank you for kind words 


CK
Casey K.
Oxnard, CA
Lexus GS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2014 Category: Service
Casey said she likes and trusts Mark.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/24/2014

Thank you Casey


ME
Michael E.
Los Angeles, CA
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2014 Category: Service
Michael said the service was very good.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/18/2014

Thank you Mark


EK
Ernest K.
Los Angeles, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2014
Expert Technicians & Personal Service
It's nice to know there's a neighborhood service shop where you can find expert technicians and that elusive personal touch. I don't let just anyone work on my Volvo. Mark's is trusted because they've earned it, one quality visit at a time.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/09/2014

Thank you Ernest for yor kinds words. Mark


RF
Roger F.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014 Category: Service
Roger said they do excellent work. They have great customer service and nice people.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/11/2014

Thank you Roger


DS
Drew S.
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2014 Category: Service
Drew said she has never had a problem with his business and they always take good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/11/2014

Thank you Drew


SO
Sam O.
Los Angeles, CA
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2014
110K Servicing
In the Musical The Wiz, the evil witch sings "Don't Nobody Bring Me No Bad News."

Well, I got some: Brake pads on rear brakes, replace water bottle, repair right axle, and, least of all, replace rear wiper.

The work took all day, and I was driven home by Mark's Volvo as well as driven back to pick up my car.

I've got a lot of mileage on the Volvo, so I have to expect this. It's their job to diagnose, and that's just reality.

So, yes, I am very pleased with the service.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/04/2014

Sam,
“Nothing travels faster than the speed of light with the possible exception of bad news, which obeys its own special laws. The Hingefreel people of Arkintoofle Minor did try to build spaceships that were powered by bad news but they didn't work particularly well and were so extremely unwelcome whenever they arrived anywhere that there wasn't really any point in being there.”
? Douglas Adams

We are sorry we had to be the bringer of bad news, but the silver lining is that your V40 is now good to go for any driving you want to do.
Mark


YN
Yvonne N.
Los Angeles, CA
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2014
Great friendly service.
I went into Mark's because my 2007 s40 was giving me alerts (Immobilizer and Alarm) and Mark and his crew were able to quickly determine that my battery was faulty. Within an hour my car had a brand new battery and had been given a courtesy inspection to make sure there were no other issues. I am glad I found Mark's as I now know where to go for service and maintenance.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/04/2014

Thank you Yvonne    We always try to accomdate our customers, as you are the most important part of our business. Without customers we don't have a business.
Thanks again for the kind words, and we will see you next time your car needs service
Mark


TY
Tim Y.
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2014
always extremely accomodating
Very nice doing business with Mark and his team.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/01/2014

Hi Tim,
we always try to accomdate our customers, as you are the most important part of our business.  Without customers we don't have a business. 
Thanks again for the kind words, and we will see you next time your car needs service
Mark


MF
Mike F.
Simi Valley, CA
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2014
Great shop
Mark did a great job with my car. I will definitely bring my car to him in the future.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/01/2014

Hi Mike,
We are pleased that you are hapy with the work we did on your XC.  We look forward to working with you in the future on your vehicle needs.
Mark


BS
Beth S.
Los Angeles, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2014 Category: Service
Beth said that Mark is honest, hard working, friendly and has competent staff.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/04/2014

Thank you Beth for the kind words Mark


MS
Mike S.
Los Angeles, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2014 Category: Service
Mike said the business did a good job and was quick. He said he likes their work and trusts them.
This review was collected via phone interview by Customer Research Inc.
Mark G. from Mark's Independent Volvo Service Inc responded on 12/01/2014

Hi Mike,
It really makes us feel good when a first time customer recognizes how we try to be the best shop in town. 
Thank you again for the kind words.


Displaying Review 1 - 20 of 222 in total