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I brought my son's car, also a Volvo to the shop a year ago for a grinding/rattling noise. They said they have fixed brakes and what not and should solve the noise issue and charged $1,600+. It was NOT. Lesson learned, so I thought, will never bring any of my vehicles back to them again.
I was at Costco a few days ago to have my son's tires replaced and job was stalled as one of the two tires' bolts were overly tightened and had me bring back to the mechanic who last checked the car. I was back at Ma's. A mere admission of fault and a fix should have been enough for Ma's shop to save its reputation but instead, was sucked up again to spend another $1,000+ for a new wheel hub. And as if adding insult to injury, as I headed out the door a thousand bucks poorer, was being pushed to buy new tires from them as they could match or be cheaper than other stores - it will NOT happen. What seemed to have started as a would be good customer/mechanic relationship had catapulted to a very bad one, resulting to a very disappointed customer. Now I know where the previous bad reviews were coming from. I suggest others check other shops and not be subjected to a TRAP.