Masello's Auto Service


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

624 Reviews

100% Would Recommend
Latest Review 1 day ago
Samuel W. on 11/20/2017
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Samuel said he has no complaints and the experience went very smoothly. There were no real issues.
Vehicle: Buick Century
Category: Service
Service Date: 11/03/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Michael T. on 11/18/2017
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Spoke with Michael's mother. She said the service was good and honest.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/08/2017
Review Created: 11/18/2017
This review was collected via phone interview by Customer Research Inc.
CHUCK K. on 11/17/2017
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"Always good service at a fair price"
We have visited Tony for many years and have been very happy with our service. He knows his field well and has an excellent crew of workers.
Vehicle: Honda CR-V
Service Date: 11/15/2017
Review Created: 11/17/2017 06:24 AM
DON R. on 11/06/2017
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"NYS Inspection"
I scheduled an appointment for my 2009 Buick LaCrosse for the annual NYS Vehicle Inspection, which was due in November, on October 30th. Masello's service coordinator (Tony), informed me to bring it in November in order to keep the inspection due month in November. I asked what was the earliest date available, he said I could drop it off on the first! This shop really looks out for their customers and thanks to preventive and wear and tear maintenance preformed by Masello's my 2009 Buick LaCrosse passed the inspection. My thanks to the entire Masello's crew for keeping my costs down and car safe!
Vehicle: Buick LaCrosse
Service Date: 11/01/2017
Review Created: 11/06/2017 02:34 AM
Leslie S. on 11/06/2017
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Leslie said the business is great, and it is very clean. Everyone was very nice, friendly, and honest. She was treated very well.
Vehicle: Honda Civic Cpe
Category: Service
Service Date: 10/25/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Neal C. on 11/06/2017
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Spoke with Lisa. She said the business did a good job and Tony is very nice and informative.
Vehicle: Jeep Liberty
Category: Service
Service Date: 10/27/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
JAMES B. on 11/03/2017
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"Car Service"
Always great service. Very accommodating. I've been bringing my car to him for many years.
Vehicle: Honda Odyssey
Service Date: 11/01/2017
Review Created: 11/03/2017 12:07 PM
Mary S. on 11/03/2017
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Mary said they were fast. They got her in and out. They took good care of the vehicle and she liked the way they worked. She appreciated the way they treat their customers.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 10/24/2017
Review Created: 11/03/2017
This review was collected via phone interview by Customer Research Inc.
SHELLY S. on 11/02/2017
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"Great service. Excellent quality of work. "
When I got in My car it started to make a bad noise so I drove it directly to Masello’s. Tony told me my car wasn’t driveable so he took me right in and fixed my car and I was on my way in 1 hour. Tony and his team are great!
Vehicle: Buick Enclave
Service Date: 10/31/2017
Review Created: 11/02/2017 07:53 PM
Roseann F. on 11/02/2017
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Roseann said she has always had good luck with this business. She will continue to visit them.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/20/2017
Review Created: 11/02/2017
This review was collected via phone interview by Customer Research Inc.
MARK M. on 11/01/2017
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"Regular Mainteneance"
As always the guys at Masello's did what they do best. AJ ,Matt,Dave and Tony know exactly what they are doing and do it to VERY HIGH standards. In and out in an hour , and great coffee too. This is the BEST auto repair shop in town, bar none.
Vehicle: Buick Verano
Service Date: 10/27/2017
Review Created: 11/01/2017 11:02 AM
PAUL L. on 10/31/2017
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"Great Service at a Decent Price"
Tony and his team will look out for you - great service at a decent price. He will look for alternatives to fix whatever is wrong and is always upfront about the cost. Get it fixed fast and get it fixed right the first time with Masello's!
Vehicle: Nissan Rogue
Service Date: 10/24/2017
Review Created: 10/31/2017 07:08 AM
Ted K. on 10/27/2017
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Ted said the facility was helpful.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/04/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Mahamed S. on 10/25/2017
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Mahamed said the service was done efficiently and quickly.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Alexandr C. on 10/25/2017
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Alexandr said the personnel he dealt with during his visit to this business were friendly and did a good job.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 10/05/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Chris B. on 10/25/2017
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Chris said this business has always been good to him.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 10/09/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Nama A. on 10/24/2017
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Nama said the staff was nice and fast. The work was inexpensive.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
James S. on 10/13/2017
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James said they took really good care of him.
Vehicle: Dodge Dart
Category: Service
Service Date: 10/04/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
MARY L. on 10/12/2017
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"Consist quality work"
Great service. 'very efficient
Vehicle: Toyota Camry Solara
Service Date: 10/10/2017
Review Created: 10/12/2017 03:53 PM
John B. on 10/09/2017
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John said the service was prompt and reasonable. He was treated greatly.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 09/28/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 624 in total