Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

780 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


PN
Pete N.
Syracuse, NY
Subaru Forester
Verified Customer
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11/09/2018 Category: Service
Spoke with Pam. She said the business went above and beyond.
This review was collected via phone interview by Customer Research Inc.

AS
Abhilash S.
Syracuse, NY
Volvo S40
Verified Customer
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11/09/2018 Category: Service
Abhilash said that he was pleasantly surprised by the honesty of the technicians and staff at the place, the work was excellent and they are the most trustworthy people he's ever seen.
This review was collected via phone interview by Customer Research Inc.

BB
BARBRA B.
Liverpool, NY
Honda Accord Sdn
Verified Customer
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11/06/2018
always a five
honesty

CK
CHUCK K.
Fabius, NY
Honda CR-V
Verified Customer
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11/05/2018
A satisfied customer
We always get good service and good advice at a reasonable price. We have taken our cars to Tony over many years. Charles K.

JD
John D.
Syracuse, NY
Chrysler PT Cruiser
Verified Customer
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11/03/2018 Category: Service
John said that the place's service deserves accolades.
This review was collected via phone interview by Customer Research Inc.

ED
ERNESTINE D.
Syracuse, NY
Chevrolet Equinox
Verified Customer
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10/28/2018
Knowledgeable, trustworthy and helpful - what more do you need?
As the title says, Masello's is knowledgeable, trustworthy and helpful - what more do you need? This all starts at the top (Tony) and suffuses the entire place. I come her when I have a problem or when I don't, in either case I know that can count on Masello's to help me in any way they can and feel good about coming there. I have been a customer for over 25 years and wish I had come sooner. This is exactly the kind of place I am thankful exists

LG
LEWIS G.
Fayetteville, NY
Toyota Highlander
Verified Customer
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10/26/2018
Top quality work and team members!
Dropped off ahead of time and my car was ready as promised. I feel Tony is always looking out for my safety and wallet. I trust his recommendations completely! I look forward to observing the performance of my new snow tires.

SR
Schwonda R.
Syracuse, NY
Hyundai Accent
Verified Customer
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10/26/2018 Category: Service
Schwonda said the staff always educate her, and provide the best service .
This review was collected via phone interview by Customer Research Inc.

BH
Barbra H.
Syracuse, NY
Chevrolet Impala
Verified Customer
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10/24/2018 Category: Service
Barbara said she's always received great service and she really appreciates the rides back and forth.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Syracuse, NY
Ford Focus
Verified Customer
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10/20/2018 Category: Service
John said that the place had good service.
This review was collected via phone interview by Customer Research Inc.

GT
Gray T.
Clifton Park, NY
INFINITI G35 Coupe
Verified Customer
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10/20/2018 Category: Service
Spoke with Tom. He said it's his daughters vehicle and from what he can tell, everything is great. He also said the tow service that was recommended to him was great.
This review was collected via phone interview by Customer Research Inc.

KE
Kevin E.
Syracuse, NY
Toyota Corolla
Verified Customer
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10/18/2018 Category: Service
Kevin said everyone there treats him fine. They are really good.
This review was collected via phone interview by Customer Research Inc.

PL
Paul L.
New York
Dodge Caravan
Verified Customer
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10/11/2018 Category: Service
Paul said that the place provided quick polite service.
This review was collected via phone interview by Customer Research Inc.

PL
PAUL L.
Syracuse, NY
Nissan Rogue
Verified Customer
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10/10/2018
Great Service Guaranteed!
My SUV is over ten years old and has just hit over 100,000 miles. Tony and his crew provide excellent service and are extremely knowledgeable. My most recent visit was no exception! Tony checks to see how long I intend to keep it on the road prior to having repairs made. That being said, it now drives great - thanks to the great mechanics at Masello's!!!

TH
Tom H.
Liverpool, NY
Honda Accord Cpe
Verified Customer
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10/09/2018 Category: Service
Tom said the work was done for the price he was quoted.
This review was collected via phone interview by Customer Research Inc.

DG
DAVID G.
Syracuse, NY
Ford Escape
Verified Customer
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10/03/2018
Great service as always
Thank you for providing fast and reliable service. I needed an oil change and state inspection. Took my car in early, waited for it, and it was done.

KC
Kellin C.
Syracuse, NY
Saab 9-5
Verified Customer
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09/26/2018 Category: Service
Kellin said she went in to this business because she had a hole in her tire that needed to be patched. It turned out that the hub cap had been detached from a bad pot hole. When the guy told her about the hub cap, he acted like it was the end of the world. Other than that, it was all good.
This review was collected via phone interview by Customer Research Inc.

EG
ELLEN G.
Syracuse, NY
Toyota Camry
Verified Customer
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09/23/2018
Competent, honest service!
I always feel confident that Tony and his crew will be honest with us (We are mostly in the dark about cars) and will do a good job for us. We have been with Masello's for several years now. Always satisfied. And - the service is personal.
A great combination.

JR
JOHN R.
Minoa, NY
Toyota Sienna
Verified Customer
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09/22/2018
Friendly
Appointment was fast and efficient

JB
John B.
East Syracuse, NY
Lincoln Town Car
Verified Customer
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09/20/2018 Category: Service
John said they are always reasonable and helpful. They take good care of his vehicle. He appreciates them.
This review was collected via phone interview by Customer Research Inc.

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