Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

760 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


EO
EDWARD J. O.
Syracuse, NY
Acura TL
Verified
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09/18/2018
Great Place to Do Business With
This business is very friendly, quick and efficient. They go out of their way to find and fix any problem you come in with. Regardless of how busy they are, they will work hard to get you in as soon as possible. Very trustworthy.

RT
Robert T.
Amsterdam, NY
Dodge Stratus Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Robert said the service was timely and the pricing was decent.
This review was collected via phone interview by Customer Research Inc.

CH
CINDY H.
Liverpool, NY
Toyota Corolla
Verified
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09/17/2018
Thorough, helpful, fast and fair as usual.
As usual, Tony and his staff were very quick in looking over my vehicle. They were also thorough and explained everything in detail so I knew what the issues were with the car. They were extremely fair in their charges. As usual, I left feeling good.

AM
Alex m.
Warners, NY
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Alex said the staff was able to see her real quickly and they did the work fast, the price was really fair and overall they were really great and accommodating.
This review was collected via phone interview by Customer Research Inc.

AR
Ari R.
Ballston Spa, NY
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Ari said he had a pleasant experience at the business. The staff were nice and informative. They do their best to cut to the chase and meet his demands.
This review was collected via phone interview by Customer Research Inc.

AR
ASHLEY R.
Syracuse, NY
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Oil Change/ fluids
They are always super accommodating and answer all my questions. I also feel like I trust them to do their best and not sell me on something i don't need. They make sure I am informed and I would definitely recommend them to anyone.
TONY M. from Masello's Auto Service responded on 09/13/2018

THANK YOU ASHLEY FOR LETTING US SERVICE YOUR VEHICLE.
               TONY MASELLO


Verified Customer
Liverpool, NY
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Great Service!
Always a great experience at Masello's. Friendly staff and work done right the first time!

WA
Wasim A.
Syracuse, NY
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Wasim said they are quick, they get him in for an appointment fast, and they do the work well.
This review was collected via phone interview by Customer Research Inc.

CP
Coleen P.
Manlius, NY
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Coleen said she's been dealing with this facility for 20 years and the staff take good care of her.
This review was collected via phone interview by Customer Research Inc.

RC
Ryan C.
Syracuse, NY
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Ryan said the business is friendly, they explained everything and they fixed the problem for a better price.
This review was collected via phone interview by Customer Research Inc.

GH
GAVOR H.
Syracuse, NY
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
courtesy to customers and quality of service
Tony has good customer rapport. He has been in the business for a long time. The job on my brakes had the best parts. Later, when they started squealing, he replaced my pads at no charge. The best thing though is that he always alerts his customers to problems going on with your vehicle. This saves time, money and a possible breakdown by the side of the road -- later on. The prices are compatible with any other establishment. The hours are great. You can take your vehicle there with trust and confidence.

TU
Tim U.
Syracuse, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Keeping me safe!
Brought car in for an oil change and after checking over the car, saw something that needed to be repaired. Fixed it and I'm back on the road.

Verified Customer
Syracuse, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Quick great service!
Inspected and diagnosed a problem quickly. After calling me for repair approval was ready to be picked up. Great!

LT
LISA T.
Syracuse, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
So good!
As always it was a perfect experience. Professional and courteous I wouldn't trust anyone else to work on my car!

MT
Michael T.
Syracuse, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Spoke with Nancy. She said her husband likes the business. She stated the owner is an honest man and very nice.
This review was collected via phone interview by Customer Research Inc.

JB
Judith B.
Syracuse, NY
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Judith said that she was very pleased.
This review was collected via phone interview by Customer Research Inc.

GK
GEORGE K.
Syracuse, NY
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Reliable, honest service
I had a serpentine belt replaced at Masello's early in 2018. It began to show premature signs of wear eight months later and Masello's replaced and installed a new serpentine belt at no charge. They stand behind their work. I've been going there for 30 years because Masello's is the best. I've referred many friends to Masello's and they are all very happy with the work performed on their vehicles.

AM
Alli M.
Syracuse, NY
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Alli said the business is fast. They have good prices and are very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

KD
Kathryn D.
New York
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Kathryn said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

AM
Ariane M.
Syracuse, NY
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Ariane said the mechanics looked over the whole vehicle and went above and beyond.
This review was collected via phone interview by Customer Research Inc.

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