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Recent Reviews

Cheryl L K.

Falling Waters, WV

09/04/2022

Category: Service

Unprofessional

We have sent certified letters simply asking for a meeting with the GM regarding issues since picking up my 2013 Hyundai Elantra. I dropped my car off on 6-24-2022 @7am and picked it up on 7-20-2022 late afternoon. I was told my engine was denied by Hyundai America which we are fighting, then told the DM or GM was working on something to make the customer happy for weeks. We wanted not to put this on reviews and instead have a personal meeting with the GM on issues but instead receive an email of mileage in and the denial and to contact Hyundai America for service information? When picking up my car I was told it had 129k miles which made no sense because I have an oil change almost 2 months prior and my mileage was almost 127k therefore it is not possible that I drove my car an additional 2,000 miles just before dropping off my car to them. And it took Randy 15 minutes to find my car keys and we have no idea where he found them and watched the entire time he went in and out the door asking where my keys are. We also did not receive the service in paperwork that shows exactly what was done to my car the 3 1/2 weeks it was with them and till this day have not received that paperwork. Telling us the diagnostic fee was waved was great even though we were never once told we would be charged any fee and we have nothing to show on paper that it was done including codes that would show on diagnostic check. We also do not know if the engine was actually taken apart and looked at and only told pictures were sent to Hyundai Motor America. Also my car drives worse than it did when I dropped off my car on 6-24-2022. These are questions we respectfully wanted to personally ask the GM with a meeting instead of having to blast it on review's. We stated we wanted a meeting or we would pursue other options and have been in contact with an attorney as well as WV attorney general and NHTSA and the next step is involving the authorities. One more letter will go out asking again to have a respectful customer concern meeting for a remedy to this issue. As I have said, I did not want to blast this on any reviews but seems they are not willing or interested in speaking or meeting with a customer with these types of issues.

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