Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

323 Reviews

98% Would Recommend
Latest Review 4 months ago

Reviews


FF
Flo F.
Clarkston, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018
Honest people who care about customers
I recently needed an EGR valve, and took It to Master Radiator because they have always been very fair and knowledgeable in the past. As it turned out, the problem was on an extended recall from the manufacturer, so it was covered by them. Master Radiator could have just replaced the part and I never would have known the difference.

CF
Craig F.
Waterford, MI
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018
Friendly & knowledgeable
Reasonable rates , friendly staff & honest .

LC
Lavon C.
Waterford, MI
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Lavon said the business provided decent service.
This review was collected via phone interview by Customer Research Inc.

AL
Allana L.
Waterford, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Allana said the staff were friendly and the service was done at a fair price.
This review was collected via phone interview by Customer Research Inc.

PV
Paul V.
West Bloomfield, MI
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
Paul said the office personal and the mechanics are all wonderful, they go above and beyond to get his vehicle fixed.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
White Lake, MI
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018 Category: Service
David said they were able to fix the problem with no hassles.
This review was collected via phone interview by Customer Research Inc.

KD
Ken D.
West Bloomfield, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Spoke with Mary. She said all of the staff members are really nice good people. She also said everyone is honest as well.
This review was collected via phone interview by Customer Research Inc.

LL
Layla L.
Michigan
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Layla said this business had great people and her vehicle runs great.
This review was collected via phone interview by Customer Research Inc.

SR
Steve R.
Waterford, MI
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Steve said he's been going to the business for a long time and he trusts their work.
This review was collected via phone interview by Customer Research Inc.

JG
Jerry G.
Pontiac, MI
Mercury Mountaineer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Jerry said this business has a really comfortable waiting area and the service was good.
This review was collected via phone interview by Customer Research Inc.

LF
Laree F.
Waterford, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Laree said the business was very genuine, friendly and professional.
This review was collected via phone interview by Customer Research Inc.

LA
Lillie A.
Pontiac, MI
Kia Amanti
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Lillie said the team provided great work.
This review was collected via phone interview by Customer Research Inc.

DG
Dan G.
Pontiac, MI
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018
Helpful service
April was very helpful explaining what the problem was and took care of us in a very quick fashion

CE
Chrishonda E.
Pontiac, MI
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Chrishonda said the staff worked with her on payments, while they fixed her vehicle.
This review was collected via phone interview by Customer Research Inc.

AD
Ajohnate D.
Pontiac, MI
Dodge Journey
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2018 Category: Service
Ajohnate said the business wasted his time and money. He stated that several times they claimed the problem was fixed, and they never did fix it.
This review was collected via phone interview by Customer Research Inc.
April T. from Master Radiator Service responded on 02/14/2018

Hi Ajohnate,
We did work on your car several times. When you came in you complained that your vehicle was leaking antifreeze. It was leaking antifreeze badly out of the thermostat housing. You took the car and probably overheated it. Then you brought it back for us to do the repairs, with your parts. We fixed the leak and it kept overheating after you took it home. After we spent alot of time on it and several block tests later, it showed to have a cylinder head leak. We offered to give you your money back and did. We did not have to give you your money back, but we wanted to help you out. I am sorry that you had a bad experience with our shop, but sometimes its hard to pin point cylinder head leaks and we dont like to call it a clinder head if we dont have proof. 

April Trobaugh

JG
Jasin G.
Keego Harbor, MI
Dodge Stratus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Service
Jasin said the service was pretty quick, he was told what he needed, he had friendly service and good prices.
This review was collected via phone interview by Customer Research Inc.

TR
Todd R.
Auburn Hills, MI
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Todd said the repair team was able to diagnose a gas leak that 4 to 5 others were unable to. They were reasonably priced, on time, and done by the end of the day.
This review was collected via phone interview by Customer Research Inc.

SG
Shanna G.
Pontiac, MI
Chevrolet Monte Carlo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Shanna said the people were nice at the business but the price was too high for the work they did.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Auburn Hills, MI
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018 Category: Service
Mark said he liked the service that the business gave, but he did experience a couple of glitches he did not care for.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Michigan
GMC Jimmy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Eric said the service was good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 323 in total