Mazda of Gladstone

Kay was attentive to my needs and desires for the perfect car. She played along in driving various vehicles to make sure I was happy with my choice. The buying process was quick and easy! I am very happy!

The entire negotiations were completed online which really made it easy. The only thing i would say is if you get a detail job done by the "purple" crew go over it closely. They did not do a thorough job of cleaning the car. Otherwise it went very smooth.

Fast and confident

Everyone is super friendly, courteous and respectful. I appreciate all of them for being so gracious.
Regarding the fixing of the pop up display, it still does not stay where programmed, Sadly.
Everything else was exceptional . . . 👌

I rarely visit dealerships for service, but I came in with a coupon for an oil change, tire rotation, along with a minor recall on my Mazda. It was done sooner than expected, which was great. Two odd things...not bad necessarily, but odd.
First, I was sitting in the waiting room with one other customer. A sports talk television show was on and rather annoying to both of us so I turned the TV off. It wasn't long before someone from the sales floor came in and was pretty insistent that it needed to be turned on. He did tell us we could watch anything we wanted, but that kinda wasn't the point; we didn't want it on at all, and since we were the only customers in the waiting room, I couldn't understand why it had to be on. Minor...but odd.
Second, when I went out to get my car, the service writer said, "Oh, by the way the coupon we have out is for $99.00, but I gave you the old coupon ($79.99) price." I thanked him, and drove off. It just so happened the coupon I was going to use was still on the seat. The expiration date for the coupon was June 26th, which means he really didn't do me any "favor." He just honored a valid coupon. Again, no big deal...just kinda odd.

Very approachable and open start to finish. We kept the workers there late signing paperwork and they maintained a great demeanor and energy level. Carmen was our sales person, she was absolutely great!

Gladestone Mazda has a family friendly atmosphere

Good

Outstanding service over and over. It's the best customer service i've ever experienced.

Routine maintenance is best when it IS routine, and thus the five stars, for a "no surprises" maintenance appointment!

Really, my advisor Kenny is really what makes my trips to the service center so pleasant. He is always cheerful, quick to greet and very speedy and professional getting services started.

It went very well. Kenny and his service crew are great!

I love Mazda of Gladstone because I got the best deal for my Mazda 3. They have all the services/packages you could ever need and even hooked me up with a maintenance package for $12 a month saving me over a $1000 on maintenance for the next 3 years that I have my car leased.

Great team Larry is awesom
Dave in finance was a real pleasure to work with. Just great! In and out...

Good service and friendly and knowledgeable staff.

Always good customer service!

My 2015 CX5 was throwing a warning light. The fix was still under warranty and all of it was taken care of by Mazda. I dropped my car off at 8:15 and was on my way to work in a rental car by 8:30. My car was fixed and good as new by the time I got off work.

Fabulous service and explanations about what will happen. Very professional and helpful, as well as caring and friendly!

The reason a half point came off in this review is;

the request to fasten the shelve was forgotten. It does rattle now. Would I be able to stop bye tomorrow after work around 3 pm?

Very friendly place to buy a car, helpful to find me the best deal. My car salesman David was excellent. The only reason I did not give a 5 star rating is because the process still takes too long. I was there for roughly 4 hours from start to finish.