Mazda of Gladstone

Lied to. Once they make the sale they don’t want to have anything to do with you.

Shady dealership. Me buying a car was contingent on getting the Apple carplay retrofit for free when it released. Now they're saying they will not honor that verbal agreement and will charge me $500. This was a five star review that I am now dropping to one star. Shady shady business. By the way I know people that work at corporate. I got the family and friend discount from the corporate office in Irvine, CA and will be sure to let them know what's happening.

It has been pleasure working with Gladstone family during the purchase of my new Miata. I could not have wished for a better experience, hands down, Gladstone rocks! Compared to other local/regional dealers, Gladstone has been the easiest to communicate with for online inquiries. Lynn Sanchez has done an AMAZING job with sending prompt and through replies to all my inquiries. The out-the-door quote Lynn has provided was, by a large margin, better than what other dealers have offered.

I scheduled an evening appointment and when I arrived the Miata was parked inside the showroom for inspection and test drive. Few minutes behind the wheel was long enough to fall in love with the Mazda's masterpiece. It was quick & easy to fill out the paper work and get approved for financing. Daniel has helped me with signing relevant documents. I've been offered various dealer packages/services, and decided to add pre-paid factory recommended maintenance plan to my purchase. Overall, I rate my experience as 6x stars (out of 5x)! Do yourself a favor and avoid the hassle; check out the Mazda at Gladstone for your dream car. You won't be disappointed, I promise! :)



By the way, did I mention that I drove off the lot with a full tank of gas? ;)


Zoom Zoom,

Erdem - (very) happy customer

The first car I bought was stolen (!) and I had to pick out a new one. The entire staff at the dealership made the experience of purchasing a new car so much less stressful which was just what I needed. I got a great deal and I’m so impressed with the way I was treated. They even returned my rental car for me!

Carmen Lukowski and Daniel Lara both went "over the top" to get me the vehicle I wanted, at a price/deal that I could afford. Before retirement I hired, trained and managed salespeople for over 20 years. I would have been excited and proud to have had either, but preferably both, of these people on my staff and helping me build our organization.

Needed an oil change the day I was moving out of town. Always nice and ready to help. Even helped with a tire issue so I wouldn't have to stop again at tire store.

On time , in and out great sevice.

Finally acknowledging my complaints were valid and doing something about it. Was in contact with several managers about finding a new place for service of my new vehicle I purchased there, since I was not satisfied with the service department.

They got me in fast for both services and did so in a timely manner

Work is done in a timely fashion...very friendly staff

I love my car! Thank you Kat!

My second time in. Very nice service crew. Great work and on time.

I loved the personalized care Carmen gave to me while I was choosing where to buy my car. It was because of her attention to detail and checking in on my process in a respectful way won my business.

Love working with them they always give good deals.

I’ve had a lot of problems with the system, the day after I asked it to be looked at, it wasn’t working at all. I had to turn off my car and restart it. That happened more than once, I had horrible static when talking on the phone. My “favorites” disappear and I have to renter them.

Very Knowledgeable and great kid , he will go far in life.

X

Making an appointment was easy. Wish they had more Saturday openings, but I’m sure everyone else does too! Nice waiting area, and mechanic did not try to sell me a thing which is always refreshing!

I called same day due to an issue with my car, they told me to bring it right in and they were able to fix it right then and there. All of my visits are like that with Gladstone Mazda.

Ease of scheduling, friendly, timely - no complaints.