business image

McCabe's Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,320 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
89
Net Promoter Score ®

Business Details

About

McCabe's Automotive Specialists has been providing customers in University Place with excellent customer service and unsurpassed auto repair since 1972. McCabe's Automotive Specialists has been providing customers in University Place with excellent customer service and unsurpassed auto repair since 1972.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(253) 565-5173

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
3147 Bridgeport Way W University Place, WA 98466-4519
McCabe's Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,320 Reviews)

PW
gravatar
Phil W.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Awesome service
Our vehicle was practically undrivable when we brought it in. Your customer service was terrific and Mike kept us appraised of everything we needed and what he was doing. Kita gave us new customer discount and diagnosis discount. Despite all the parts that needed to be replaced the car was ready the next day. It runs and rides great now!
We are grateful!!

SG
gravatar
Sarah G.
Indio, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2025
verified customerVerified Customer
10
Beyond exceptional
I'm visiting from out of town and called MCabes in an emergency situation to fix my car before my trip back home. .

They went above and beyond to thoroughly examine my car and address my concerns with great detail.

Jeanette made my car a priority got my car in the same day and it was done by 11
am the next day.
She wrote a detailed report not my car's inspection.

My family has taken our cars to McCabes since I was a little girl. They are knowledgeable and trustworthy.

They are 100% my mechanic when I'm in town.

Thank you MCabes for taking care of me with great care!

You're the best!!

ML
gravatar
Michael L.
Fircrest, WA
Saturn SL2
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Quick, friendly, and wonderful.
My wife's much beloved 94Saturn SL2 was in for a oil change service and courtesy inspection and all was done on time. We are very happly, as always.

SS
gravatar
Steven S.
University Place, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
At 81 I’m still amazed at the cost of parts and labor But I trust that MaCabes does excellent work.
At 81 I must admit that the cost of parts and labor today gives me sticker shock but I trust McCabe’s work ethic and believe they provid excellent service for the price.

DA
Dana A.
Tacoma, WA
GMC Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
0
Fixed
They did a great job. Completed right on time and even gave me a first time customer discount. Guess I’ll have to change my name for the next time to get that perk. Very satisfied 🤠

BC
gravatar
Braelynne C.
Federal Way, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Amazing shop
I had my car towed here and had never been here before, I was definitely scared about being at a new shop. However, Donovan was a great tech and called me with every update to my car, explained all issues, and did not make me pay for or include services that I did not need - I wasn’t hustled. The staff is outstanding and I will be coming back for any future work I need done!

LW
gravatar
Lindley W.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
8
Honest
McCabe’s has always treated me with respect and have been up front about any problems with my vehicle. Any issues have been explained clearly by the mechanics and when I decide to have the repairs done, they do exactly what they said they would and don’t nickel and dime you to inflate the bill.

BB
gravatar
Ben B.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2025
verified customerVerified Customer
10
Amazing Service and Quick Turn
Brought my vehicle in for a pre-trip inspection. Inspection was quick and done properly, with details sent to my email. In fact, they found an issue that another shop created. Will definitely return when more work is needed.

TC
Talia C.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Amazing Customer Service
Kita and Donovan are phenomenal people who were transparent and so kind throughout the whole process. They were accommodating and able to answer all of my questions and didn’t pressure me into making any decisions I wasn’t comfortable with. Our family loves McCabes and they will be taking care of our cars for as long as we live here.

JS
gravatar
Jeff S.
Lakewood, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
Excellent service and quick turnaround
Donovan and team were incredibe. Being my first time at the shop, I was reassured of the care they put into their work. Even with the heavy amount of work that had to be done, I was impressed at the quick turnaround before close of business on Friday. I will definitely be returning.

NC
gravatar
Nancy C.
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2025
verified customerVerified Customer
10
McCabe's = Great Car Care
Began taking my 2005 Toyota Highlander to McCabe's in 2024 after buying a neighborhood discount card from Steve.
The card paid for itself with my first visit.
They enjoy taking good care of their customers.
Their shuttle service and loaner cars have both been an asset also.
I've recommended McCabe's to numerous people. My family have begun using their services too.

Verified Customer
Gig Harbor, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Trustworthy service
The staff is friendly and helpful, service was done quickly with transparent pricing and explanations of work done. Highly recommend!

Verified Customer
University Place, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Best Experience at McCabes
Thank you Donovan for your expertise in maintaining my car and for your wonderful customer service!

Verified Customer
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
9
Thanks
Very friendly people and I thought the breakdown of my vehicle inspection was especially thorough. When you don't know a lot about cars it's nice to have the urgency of each job color coded and specific.

Verified Customer
Tacoma, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Tie rods, Alignment and Complete Vehicle Inspection
Good, timely and well-documented work.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.