Thank you so much for taking the time to leave us some feedback. We are sorry to hear that after your most recent experience you are questioning your loyalty to us after 15+ years. We so appreciate you as a customer and supporting our small business over the years. Your loyalty and trust mean the world to us. We do appreciate you bringing your vehicle back to us so that we could make this situation right for you. We do so apologize for the inconvenience of having to come back in. Getting vehicles fixed and taken care of right the first time is still one of our number one priorities. I will have my service manager reach out to you soon.