McCollum Automotive Inc.

John said the business is the best.

Neal said they did a great job.

As An extended warranty claims officer i wish every repair facility was so transparent and easy to deal with . Fair pricing and always up front about what's going on with the repair, I am going to be sending this shop a lot of customers.

Robert said the business does a good job, but they took longer than usual.

Nellie said they have consistently provided her above average service when she's taken her vehicle there. She added that she found she gets very consistent, direct, and she is told that she does not need a service that a competitor has recommended, she appreciates the honest and clarity of the business.

Jeff said the customer service is outstanding and timely repairs.

I really value the mechanical skills of the McCollum staff. However, my car was at the shop for seven days before they could get to the 5 hour job (this includes waiting for parts). I understand the situation. The business is overwhelmed with customers. That's a good thing. But to have a customers' vehicle at the shop for several days (7) is very inconvenient. How about a scheduling system similar to a doctors office? The shop and customer agree to an appointment time. The customer is reminded one, two, or three times - by robo call or by some other means - of the upcoming appointment. The customer is informed, and agrees, that a fee will be charged if the vehicle isn't dropped off at the agreed to time or the appointment hasn't been rescheduled 24-48 hours prior. Lots of businesses do this for example airlines, resorts, doctors, dentists...Please talk with your managers to see if something like this could be implemented. I would even be willing to pay extra to make an appointment. Maybe offer that option to customers? Thanks

My car was so muddy..they surprised me by going the extra mile , having it washed..who else does this? No place I've ever been. I know they can't always do this so I won't always expect it...

Tyler said they are responsive, quick, and they do a good job.

Darriel said he notice that the door sensor is on since the service.

Chris said the business was great.

Only place I'll take my vehicles to. Mite take a extra day but the service is well worth it!

Felix said the staff are on top of everything and go out of their way for the customers. They provided him information that he did not know and are very courteous.

Thank you for all the good work that you don't on my Jeep

Irene said the staff are very nice, they did an excellent job but it just took a little longer than she expected.