McCracken Automotive Service

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

129 Reviews

100% Would Recommend
Latest Review about 1 year ago

Reviews


KM
KATHY M.
West Roxbury, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2017
I trust McCracken -
I feel the charges are reasonable and the work is good . Fortunately McCracken knew of a recall on my Toyato that i had not been aware of. It could have been a very costly problem if McCracken had not brought this to my attention. It is being checked and it is all under warranty! Very appreciative!

RT
RAYMOND T.
West Roxbury, MA
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2017
Flexible with appointments
Friendly and professional

RL
ROBERT L.
West Roxbury, MA
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017
Jason always provides honest feedback on the work that needs to get done and work that is not necessary or that can wait.
The work done was quick, clear, and fairly priced.

DO
DAVID O.
West Roxbury, MA
Honda Pilot
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2017
Lindsey(sp) couldn't have been more helpful and friendly. Great asset.
Broken windshield wipers. They fixed it as described. Very helpful.

JC
JIM C.
West Roxbury, MA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2017
Excellent experience again
For over 15 years Mc Crackens has been my go to garage.. Always fixed properly and on a timely basis. Everyone there handles repairs from initital contact to completion with professionalism and a true sense of getting the job done right the first time. I would suggest to anyone needing repairs, from a minor issue to a major repair to call. There is no reason to look any further..

JS
JIM S.
West Roxbury, MA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017
Great Service
I am a repeat customer who trusts and admires the wonderful service that McCracken provides. Thank you.

BF
BERNADETTE F.
West Roxbury, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2017
superior service
We have been taking our cars to McCraken for a few years now and have never been disappointed. We feel that they are honest, reasonably priced, very competent as well as kind. We feel fortunate to have found them.

VT
VIRGINIA T.
West Roxbury, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2017
Car is like new
McCracken did a great job tuning up my car. First time customer and I am very pleased!

EN
ELLEN N.
West Roxbury, MA
Subaru Legacy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017
I was able to make an appointment within a few hours that day
I was in and out in an hour

DO
DAVID O.
West Roxbury, MA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2017
Great people great service
Car died and they handled it expertly

PK
PAUL K.
West Roxbury, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2017
auto repair
Very friendly... Called and gave options for repair work that needed to be done.

SH
SUSAN H.
Dedham, MA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2017
Great Again
As usual, service was great. Didn't do work that didn't need to be done. Done quickly. Everyone very pleasant. Thank you.

RL
RICHARD L.
Dedham, MA
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2017
I can trust the work is necessary and done correctly
I have never in the 25 years of doing business with McCracken automotive had a bad experience. I have been advised when work was needed and when it was not needed. I never felt work was unnecessarily done. I have 120k and 157k on our current cars due to the maintenance and repair wok done by McCracken.

LN
LEO N.
West Roxbury, MA
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2016
Efficiency and pleasantness
Pleasant staff and they provide a thorough evaluation of their service.

JC
JIM C.
West Roxbury, MA
Lexus ES 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2016
Professional, courteous, no surprises
This is the "go to" repair shop.. never an issue repairs done quickly and correctly first time every time.. if you want to stop the auto repair run around.. look no further. That entire staff is amazing.. thank all of you at Mc Crackens once again for a job well done....

KS
KALEEL S.
Roslindale, MA
Volkswagen New Beetle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2016
Straight Talk, Exceptional Service by Real Pros
As usual, intelligent exceptional and professional service. They fixed a problem two other mechanics (one a VW specialist) could not. Jason is a true gentleman keeping his clients informed every step of the way, and staying with the problem until solved.
Can't get better anywhere

EB
ERICA B.
West Roxbury, MA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016
Quick & thorough
I've been getting my car fixed her for about 10 years now and the services has been consistently great over the years!

JC
JIM C.
West Roxbury, MA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2016
Fantastic customer service
This place has always been my go to garage rot any issues large or small.. friendly knowledgeable staff.. never any surprises.. the only auto repair shop that I have ever found that provides such a high level of service. Very refreshing ...

JH
JENNIFER H.
West Roxbury, MA
Lincoln Aviator
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2016
Honest and Reliable
McCracken is great. They are very honest and do great work!

DF
DOROTHY F.
West Roxbury, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2016
Nothing but the best of service
As usual, Jason and his team get my highest regards.

Displaying Review 1 - 20 of 129 in total