McCullough Auto Care & Towing

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1161 Reviews

ReScore Reviews™ (3)

Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 1 day ago
Review for McCullough Auto Care & Towing
MAC M. on 10/10/2012
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Caring, Competent Crew"
Everyone at McCullough is highly competent in every aspect of automotive service. If they don't have the answer, they find a way to get it. They are also very caring and nurture relationships.

My only recommendation for an upgrade is to improve communication with the customer. Use automation tools as reminders to call customers back, keep them informed of the estimated completion time, train associates with down time to call back customers. We live in an instant messaging, constant contact world and thus customers should never have to initiate multiple calls to check completion status on their wheels.
Vehicle: Mercedes-Benz CLK320
Service Date: 10/09/2012
Review Created: 10/10/2012 05:05 AM