McCullough Auto Care & Towing


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

1192 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review about 1 hour ago
Marleen A. on 01/19/2018
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"Personnel; workmanship"
Eric always kept me informed about the progress of repairs, as well as cost. I feel confident with the workmanship of the technicians at McCullough's. Thank you.
Vehicle: Chrysler Pacifica
Service Date: 01/13/2018
Review Created: 01/19/2018 07:25 PM
GRACE B. on 01/14/2018
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"Honest and great service!"
Been a customer for many years. They have taken great care of my car. They always answer my service and repair questions. Also keep me updated as to what is needed if anything. They don't oversell or overprice.
Vehicle: Toyota Camry
Service Date: 01/13/2018
Review Created: 01/14/2018 09:33 AM
Paul B. on 01/13/2018
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Paul said the staff always treats him like a friend and they're straightforward with what they need to do. He always refers them to multiple people.
Vehicle: Buick Regal
Category: Service
Service Date: 12/28/2017
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Jimmy L. on 01/11/2018
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Jimmy said he was satisfied, overall, with this business. They were pretty quick. Eric was up front about the cost of work that was performed. They were thorough with their explanation of things that needed to be done, He stated it was a relief for him to find a business he could trust.
Vehicle: Cadillac Deville
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
PAUL RICHARD H. on 01/06/2018
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"Fantastic, as always!"
McCullough Auto Care has been the only place we've gone for auto care for over 20 years. These guys are great! They know their stuff, they're easy to work with, they work fast, and they're reasonably priced. What's not to like?!!!
Vehicle: Dodge Grand Caravan
Service Date: 01/06/2018
Review Created: 01/06/2018 07:48 PM
C. L. on 01/06/2018
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C. Alex said staff are always pleasant and quick.
Vehicle: Ford Explorer
Category: Service
Service Date: 01/03/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
BEVERLY M. on 01/05/2018
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"This was my first vist to McCullough Auto Care. "
Initially, I was a little apprehensive about going to a shop that I had no previous experience with, but, there was a noise coming from under my car and I knew I needed to investigate what was causing the sound before driving it any further.

As I was waiting to be served, I observed a steady flow of customers coming in . What impressed me about the shop was how personable the entire staff was to its customers: both young and old, existing and new customers, service and communications was very personable. Most shops you don t know whether you're going to get stiffed with a unnecessary repair bill.
Eric McCollough and members of the staff checked out the car and kept me updated on the status . I was extremely pleased with McCollugh's courtesy, thoroughness and honesty to its customers.
Thank you again
Vehicle: Honda Accord Cpe
Service Date: 01/02/2018
Review Created: 01/05/2018 06:06 AM
SEAN H. on 01/04/2018
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"Honest, Reliable, Fast"
These guys are the best out there. They're honest, they're fast, and they're fair.
Vehicle: Volkswagen GTI
Service Date: 01/03/2018
Review Created: 01/04/2018 08:29 PM
Jim P. on 01/02/2018
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Jim said this business did a fine job.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/21/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
Yajaira L. on 01/02/2018
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Yajaira said the business had reasonable prices and the customer service was awesome. They took her to work and picked her up. This will now be the only place she takes her vehicle for service.
Vehicle: FIAT 500
Category: Service
Service Date: 12/21/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
Lisa A. on 01/02/2018
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Lisa said she really appreciates the staff. They're really nice and she trusts them.
Vehicle: Nissan Altima
Category: Service
Service Date: 12/22/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
BILL W. on 12/31/2017
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"They are excellent car specialists who are reliabie.Excellent work."
I have been going there for many years to service my SUV. It is 18 years old and in excellent mechanical condition. Eric and his team are now friends and really know my vehicle, Yesterday, me check engine light went on, and Eric drove to Norcross to get the part. He knew I was pressed for time, and went out of his way. I will always be a loyal customer?
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Vehicle: Ford Expedition
Service Date: 12/29/2017
Review Created: 12/31/2017 04:03 AM
Gary T. on 12/30/2017
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"Amazing service"
This place always has amazing customer service. I only trust my car at this place.
Vehicle: Cadillac SRX
Service Date: 12/28/2017
Review Created: 12/30/2017 07:18 AM
Patrick E. on 12/29/2017
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Patrick said he would recommend the business for service.
Vehicle: Nissan Titan
Category: Service
Service Date: 12/23/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
CATHERINE SABONIS B. on 12/25/2017
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"Always excellent service"
Always excellent service, consistent communication and fair prices. I strongly recommend this team.
Vehicle: Volvo XC90
Service Date: 12/20/2017
Review Created: 12/25/2017 05:24 PM
JEAN W. on 12/23/2017
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"Professionalism !!!"
McCULLOUGH has been taking care of my vehicles for almost 20 yeas! First of all, they are very convenient & everyone is so friendly including the guys who do the repairs. I’ve never had to take my car back for a “do over!” What more can you ask for?
Vehicle: Toyota Highlander
Service Date: 12/22/2017
Review Created: 12/23/2017 07:42 PM
Sarah M. on 12/20/2017
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Sarah said the staff were awesome people. They got the work done in a timely manner and they communicated really well.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/18/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Hannah T. on 12/18/2017
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Hannah said the service took 2 days longer than expected due to the weather. It was inconvenient, but it was not their fault. Everyone was pleasant, helpful, and knowledgeable.
Vehicle: Ford Escape
Category: Service
Service Date: 12/13/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Kelsey H. on 12/14/2017
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"Lucky to have come"
My car was sounding funny. Brakes were whistling and grinding and bumps sounded loud. I went to NAPA and they found the cause. One of the calipers holding my front break pads came loose making the pad hang loose. They said if I had waited another day I would’ve been in an accident.

Thankfully they replaced the caliper and the brake is back to normal. Thanks McCullough for helping me out! 10/10!
Vehicle: Honda Civic Coupe
Service Date: 12/13/2017
Review Created: 12/14/2017 08:06 PM
Rusty H. on 12/14/2017
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Rusty said this business was nice and easy to work with.
Vehicle: GMC Envoy
Category: Service
Service Date: 12/11/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
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