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McCullough Auto Care & Towing

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,935 Reviews)
93
Write a Review
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Score Details

5 stars
90%
4 stars
5%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores™
2.8
ReScore™ Average
93
Net Promoter Score ®

Business Details

About

Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Excellence)-certified technicians at McCullough Auto Care utilize today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(404) 252-3014
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
8155 Roswell Rd Sandy Springs, GA 30350
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Affiliations

McCullough Auto Care & Towing's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,935 Reviews)
Write a Review
Recent Reviews
SF
Stan F.
Atlanta, GA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/08/2011
verified customer Verified Customer
Category: Service
Spoke with Sherisa. She said Stan was quoted a certain price. When they went to do the repair, they found something else had to be replaced also. He was then given the runaround. He had to speak with the owner before the cost was reduced.
Not Recommended
Eric M. from McCullough Auto Care & Towing responded on 11/21/2011 06:58 AM
Stan's vehicle was initially towed because it had stopped running. Upon initial checks, the vehicle had lost fuel to the engine. When testing, we found a faulty main relay and possibly the original fuel filter. After authorization by the customer, those pieces were replaced and the vehicle then gained adequate fuel delivery and started momentarily. With further testing to see why the vehicle would not continue running, it was revealed there was inadequate compression on #1 and #2 cylinders. On this discovery, internal engine repair was deemed necessary. Stan was unhappy with the need for further repairs. I intervened at this time to resolve the customer's issue, because the service writer does not have the authority to change previously agreed upon repairs. Due to the fact that costs for such required repairs are substantial, and the customer was unwilling to continue with the needed repairs, I made an effort to extend goodwill to the customer. I allowed the parts to be returned that he had originally agreed to purchase and have installed – and only charged him for the testing of the vehicle. He was not charged for the installation or removal of the returned parts.
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