ReScore Reviews™ (37)

ReScore
Overall Rating 4.4324316/5Overall Rating 4.4324316/5Overall Rating 4.4324316/5Overall Rating 4.4324316/5rating 4.4324316
Original
Overall Rating 2.45946/5Overall Rating 2.45946/5rating 2.45946rating 2.45946rating 2.45946
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Alexander C. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great Service! I loved the environment and the hospitality.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Repair
Review Created: 12/15/2017 08:55 PM
Richard P., Manager at McGovern Hyundai responded on 12/15/2017

 We strive to get top-notch customer service , thank you for such a great feedback 

Richard Pearson
Service Manager
5082053530
Patricia G. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My vist."
How staff informed me especially the breakfast lunch, which is really important when you come in early and haven't eaten anything, and Suttle if needed you all provide a lot more than other dealerships. Keep up the good work I loved it kudos to the young lady that serviced us that day.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/15/2017 05:04 PM
Richard P., Manager at McGovern Hyundai responded on 12/15/2017

Thank you for the great feedback 

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Good value, customer service representatives slightly careless with my car.
Vehicle: 2000 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/14/2017 06:04 PM
Richard P., Manager at McGovern Hyundai responded on 12/14/2017

Thank you for the feedback

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and efficient"
I always have a good experience when I bring my car in for service. I recommend it to my friends
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 04:52 PM
Richard P., Manager at McGovern Hyundai responded on 12/13/2017

Thank you for the feedback 

Richard Pearson
Service Manager
5082053530
John W. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
I came in without an appointment and took care of it very quickly. Very satisfied.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 10:51 AM
Richard P., Manager at McGovern Hyundai responded on 12/13/2017

Thank You for the great feedback!

Richard Pearson
Service Manager
5082053530
Joseph S. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service,Great Staff"
Fast, competent and pleasant service
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/13/2017 10:19 AM
Richard P., Manager at McGovern Hyundai responded on 12/13/2017

Thank You for the great review!

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Very good service and over all experience
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/13/2017 10:14 AM
Richard P., Manager at McGovern Hyundai responded on 12/13/2017

Thank You for the continue service with Mcgovern Hyundai. 

Richard Pearson
Service Manager
5082053530
Natalia A. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They just had the job done."
Enjoyable experience, polite and patient staff. Woman who does pick ups amd drop offs for customers is a very careful driver. That job was done on time. They made sure my busy schedule was hardly interrupted.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/12/2017 07:39 PM
Richard P., Manager at McGovern Hyundai responded on 12/12/2017

Thank you for the great feedback 

Richard Pearson
Service Manager
5082053530
Michael G. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and more!"
Recently had my Hyundai serviced at McGovern. Enjoyed a complimentary breakfast while I waited and they even washed the car! The waiting area was clean and comfortable and service completed in a timely fashion.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 02:12 PM
Richard P., Manager at McGovern Hyundai responded on 12/12/2017

We appreciate you taking the time to complete the survey. We at Mcgovern Hyundai strive to make your experience a pleasurable one.

Richard Pearson
Service Manager
5082053530
Sophie F. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Greeting"
The staff is friendly and caring. They listen to my concerns and I feel that they were completed properly.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 11:23 AM
Richard P., Manager at McGovern Hyundai responded on 12/12/2017

Thank you for the feedback and  continue service at McGovern Hyundai 

Richard Pearson
Service Manager
5082053530
Kathy T. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Fabulous service department
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 01:32 AM
Richard P., Manager at McGovern Hyundai responded on 12/12/2017

 Thank you for the fantastic survey we appreciate all of are customers like you. 

Richard Pearson
Service Manager
5082053530
Andrew M. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast service"
was in and out quickly
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 05:20 PM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank you For the fantastic survey and taking the time to complete it we appreciate all her customers. thank you 

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great!!!"
The service department is awesome!!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 04:56 PM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank you for the great feedback 

Richard Pearson
Service Manager
5082053530
Darlene B. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 04:30 PM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank you for the amazing feedback 

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
I always receive the best customer service at this dealer and highly recommend it to others who have or are looking for a Hyundai vehicle. Service is quick and efficient and the staff is always professional and helpful!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/11/2017 11:42 AM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank You for the amazing feedback

Richard Pearson
Service Manager
5082053530
Anthony D. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Very Good service dept. Very modern and clean dealership building.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 11:15 AM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank you for the great feedback and amazing survey 

Richard Pearson
Service Manager
5082053530
Mark E. on 12/11/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very satisfied"
The key fob came off the emegency entry key and was lost. Richard Pearson had one in stock and said he would help me out, as they were open until 7pm. They got my fobs programmed and I was extreemely grateful for what he did. Thank you.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/11/2017 10:52 AM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank you for the kind words and great feedback. Always a pleasure taking care of great customers like you 

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people are great while the adjustable diagnostic fees cause a bit of frustration. "
People that purchase their cars from this dealer should have an easier time understanding the diagnostic fees. The fees seem a bit too high especially, when I walk in and am told that there will be $115 diagnostic fee when I already know that my muffler is making too much noise. It was just a bolt and ended up being a $65 diagnostic fee for a 10-15 minute diagnose. I needed a bolt replaced. A $30-35 diagnostic fee seems more in line with what I would expect.

There must be a better way,especially for people that purchase their cars from that dealership.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/02/2017
Service Type: Maintenance
Review Created: 12/11/2017 06:39 AM
Richard P., Manager at McGovern Hyundai responded on 12/11/2017

Thank You for the feedback, please reach out to me to discus last repair

Richard Pearson
Service Manager
5082053530
Gerard P. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All people work together well"
Great to get a complementary bite to eat while car is being serviced. As I said previous all people work together well
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/09/2017 08:13 AM
Richard P., Manager at McGovern Hyundai responded on 12/09/2017

Thank You for the amazing survey ! 

Richard Pearson
Service Manager
5082053530
Verified Customer on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Ivan made sure that my issue was looked at right away.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/08/2017 06:21 AM
Richard P., Manager at McGovern Hyundai responded on 12/08/2017

Thank you for the feedback

Richard Pearson
Service Manager
5082053530
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