Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,353 Reviews)

ReScore Reviews™ (87)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


LE
Lisa E.
Brockton, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
Oil Change
quick and friendly service

Verified Customer
Stoughton, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020 Category: Service
Service
Quick service, friendly staff, clean & spacious facility
Kevin Z. from McGovern Hyundai responded on 12/28/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella

Service Manager

DP
David P.
Stoughton, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2020 Category: Service
It’s ok!!
Just be more responsive and the timing of everything
KZ
Kevin Z. from McGovern Hyundai responded on 12/28/2020

David

Thank you for taking the time to speak with me about the visit.  I am going to meet with my staff and go over the proper way to keep someone upto date and if you say you will call them back, that they actually do so.  it should not be the customer calling in and trying to find the status on his or her vehicle.

Thanks again, have a good start to your new year.

Kevin Zarrella
Service Manager


Verified Customer
Quincy, MA
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2020 Category: Service
Oil Change & Tries replacement
Thanks! For completing all the necessary issues for the car, you guys are awesome!
Kevin Z. from McGovern Hyundai responded on 12/28/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella

Service Manager

Verified Customer
Stoughton, MA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2020 Category: Service
Execeptional service
Have had no issues with McGovern Hyundai. Bought my Hyundai Tucson there and both Customer Service and Service have been great. Customer Service takes the time to talk with you on what is recommended and as a customer it is up to me to make the decision. No push to get what they are suggesting which is usually what is needed. I find that is the case. When completed they go over what was done.
Kevin Z. from McGovern Hyundai responded on 12/15/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

MM
Maria M.
Brockton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Great customer service!
I purchased a car with Clyde Castro 6 months ago and was very happy with the service. I’m back the second time around to refer my brother and was able to make another great purchase because of his help.
KZ
Kevin Z. from McGovern Hyundai responded on 12/14/2020

Maria

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


MH
Michael H.
Brockton, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/10/2020 Category: Service
Azera
My 2013 Hyundai is a very good car, this model isn't on the road as much but its the best. The service at McGovern is on point, the service advisor was Super, ask for Molly.
KZ
Kevin Z. from McGovern Hyundai responded on 12/14/2020

Michael
 

I just wanted to write back, thank you for taking the time to fill out the survey. I was wondering what if any reasons why you were unable to give a rating of 5 Stars?
 
Again, Thank you for coming in for service and taking the time to fill out the survey

Kevin Zarrella

Service Manager


RH
Richard H.
Canton, MA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020 Category: Service
Great
Great
KZ
Kevin Z. from McGovern Hyundai responded on 12/08/2020

Richard

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


Verified Customer
Brockton, MA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020 Category: Service
Oil change
Pricey
Kevin Z. from McGovern Hyundai responded on 12/03/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


LP
Lori P.
Rockland, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2020 Category: Service
Excellent Service
Excellent Service ! Thank you !
KZ
Kevin Z. from McGovern Hyundai responded on 11/20/2020

Lori

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


SF
Susan F.
Bridgewater, MA
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020 Category: Service
Easy access to McGovern,Brockton,ma
Exceptional sales people and service department
KZ
Kevin Z. from McGovern Hyundai responded on 11/17/2020

Susan

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


PP
Patrick P.
Brockton, MA
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2020 Category: Service
Hyunday Service
Michael was very helpful in explaining all that need to be done and in providing a courtesy vehicle as needed.
KZ
Kevin Z. from McGovern Hyundai responded on 11/12/2020

Patrick

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


JT
John T.
Brockton, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020 Category: Service
Basic service
Made an appt. for l.o.f. change & wiper blade replacement, and front brake check. No brakes needed and work complete in 1.5 hrs. service staff very friendly & called me at home to inform that car was ready for pick up.
KZ
Kevin Z. from McGovern Hyundai responded on 11/09/2020

John

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


CN
Catherine N.
Weymouth, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2020 Category: Service
Dealership
Everyone is helpful. Service is exceptional from sales to financing to service!

Verified Customer
Dorchestr Ctr, MA
2020 Hyundai Veloster N
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
.
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Kevin Z. from McGovern Hyundai responded on 10/27/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager