Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,339 Reviews)

ReScore Reviews™ (81)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Dorchestr Ctr, MA
2020 Hyundai Veloster N
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020 Category: Service
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...

Verified Customer
Brockton, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2020 Category: Service
Thank you
Thank you all for your help! You guys didn’t make me feel less than.

JE
Jason E.
Kingston, MA
2020 Hyundai Palisade
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2020 Category: Service
Oil change
oil change was done in about 1hour. The oil change was free because it was a new car. What they don't tell you upfront is that your oil changes are free every 7500 miles, so really its every other oil changes that are free. This service is up to 36000 miles. The staff was friendly and the waiting area was nice. All in all I will be coming back.
KZ
Kevin Z. from McGovern Hyundai responded on 10/20/2020

Jason

Thank you for your feedback.  That free maintenance offer from Hyundai is one that is nationwide and they use the normal weather conditions for the plan.  Being here in New England we do recommend the oil change at 3,750.  It is up to you if you would do the intermediate oil changes during that time frame.

As for the explanation at the time of delivery, I have passed on your survey along with the description of the services to the Sales Team to make sure they are properly explaining the free services so other customers have a good understanding.

Again, sorry for any inconvenience.

Kevin Zarrella
Service Manager


SG
Stare G.
Brockton, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
Good customer service
I love McGovern Hyundai. The staff treated me like family. They know what they are doing.
KZ
Kevin Z. from McGovern Hyundai responded on 10/17/2020

Stare

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


Verified Customer
Brockton, MA
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2020 Category: Service
The timely manner and personel
The people were pleasant and easy to work with, the service was delivered in the timeframe given
Kevin Z. from McGovern Hyundai responded on 10/17/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

CS
Carol S.
Mansfield, MA
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020 Category: Service
The Service Department.
The Service Department is great. They go out of their way to accommodate you and update you, prior to performing any other work, if needed.

I purchased my 2nd Hyundai here, because of the Service Department.
KZ
Kevin Z. from McGovern Hyundai responded on 10/12/2020

Carol

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


Verified Customer
Bridgewater, MA
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Repair review
Repair was completed in a timely manner
Kevin Z. from McGovern Hyundai responded on 10/09/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

Verified Customer
Massachusetts
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020 Category: Service
Smooth
Everything was smooth and easy
Kevin Z. from McGovern Hyundai responded on 09/30/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

Verified Customer
Abington, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020 Category: Service
Regular maintenance and safety sticker
Per usual, we received a reminder on our appointment, the service department is always very friendly and fast.
Kevin Z. from McGovern Hyundai responded on 09/30/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

Verified Customer
Bridgewater, MA
2012 Hyundai Elantra Touring
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2020 Category: Service
Review
Quality repair
Kevin Z. from McGovern Hyundai responded on 09/29/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

LP
Lori P.
Rockland, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020 Category: Service
Excellent Service
Excellent service as always !
KZ
Kevin Z. from McGovern Hyundai responded on 09/25/2020

Lori

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


HP
Harold P.
E Bridgewtr, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2020 Category: Service
Quick service...friendly people
lo ve our Tucson...happy with dealership and happy with service...
KZ
Kevin Z. from McGovern Hyundai responded on 09/25/2020

Harold

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


MB
Margaret B.
Stoughton, MA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020 Category: Service
Achieving Excellence
McGovern Hyundai is an exceptional car dealership and I have no hesitation in recommending them to my family and colleagues. Thanks for your care.
KZ
Kevin Z. from McGovern Hyundai responded on 09/19/2020

Margaret

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager


Verified Customer
Brockton, MA
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020 Category: Service
8/29
Representative very friendly and helpful. All work completed sooner than expected
Kevin Z. from McGovern Hyundai responded on 09/17/2020

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager

SS
Shannon S.
New Bedford, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020 Category: Service
Service team
Molly is great and went above and beyond my expectations.
KZ
Kevin Z. from McGovern Hyundai responded on 09/17/2020

Shannon

I just wanted to write back, thank you for taking the time to fill out the survey. Glad we were able to provide Excellent service.

Again, Thank you for coming in for service and taking the time to fill out the survey.

Kevin Zarrella
Service Manager