Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1844 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.46429/5Overall Rating 2.46429/5rating 2.46429rating 2.46429rating 2.46429
93% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Whitman, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/24/2019 Category: Service
Oil change timing
Took over an hour for oil change
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

My name is Jaimie Carmichael and I am the service manager here at McGovern Hyundai. I wanted to touch base with you on your recent service visit. Please contact me at your earliest convenience.

Jaimie Carmichael

Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

JM
John M.
Middleborough, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2019 Category: Service
Repair fixed properly
Repair was fixed properly.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Thank you for taking the time to fill out our survey

Jaimie Carmichael

Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

JS
Joseph S.
Stoughton, MA
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Service Tech Cheryl went the "extra mile" to contact me
There was an incorrect contact number in my service file. Cheryl located an email address in order to notify me about my service issue.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Thank you so much for the great review

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

EN
Eleanor N.
West Bridgewater, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
I'm very comfortable there while they work.
Good
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Treating our customers to excellent service is always our priority

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

JP
James P.
Halifax, MA
2011 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Great customer service
Customer service was very impressive, much improved over previous experience. They really stepped up to take care of every issue I had. Great job.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Treating our customers to excellent service is always our priority

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

QJ
Quentin J.
Norwood, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
Very hospitable
I always enjoy the service and friendliness.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Thank you for the 5 stars

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

EW
Edward W.
Halifax, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Quick service time and responsive personnel.
I give Katrina a 5 for my overall experience with her.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Thank you so much for the kind words

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

Verified Customer
Weymouth, MA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Service
Greeted by Katerina in a pleasant, courteous and professional manner - on the phone and in person.
She was knowledgeable about my concerns.
I was confident that my car would be serviced properly.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Your kind words are much appreciated

Jaimie Carmichael

Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

Verified Customer
Brockton, MA
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2019 Category: Service
Oil change
Nothing bad but twice now I received coupons that say car wash and vacuum with my oil change and I only get the oil change. I wish they wouldn’t send the coupons if they can’t deliver the service provided.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/20/2019

My name is Jaimie Carmichael and I am the service manager here at McGovern Hyundai. I wanted to touch base with you on your recent service visit. Please contact me at your earliest convenience.

Jaimie Carmichael

Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

DN
Donald N.
Brockton, MA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service
Great service by knowledgeable associates.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

When our customers leave here happy, that makes us happy

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

Verified Customer
E Bridgewtr, MA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service
I went in for an oil change without an appointment and they were able to fit me in and provide timely service.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/24/2019

Your feedback is very valuable to our dealership

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

Verified Customer
Brockton, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Great service
McGovern is lucky to have Katerina in services working for them. She is personable and reliable.

VS
Vincent S.
Canton, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great Service
I was greeted promptly and the service was done in a timely manner.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

Your feedback is very valuable to our dealership.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

EM
Ellen M.
E Bridgewtr, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
long wait
1 hr 45 min for tire rotation & oil change....a bit too long.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

My name is Jaimie Carmichael and I am the service manager here at McGovern Hyundai. I wanted to touch base with you on your recent service visit. Please contact me at your earliest convenience.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

DM
Dazary M.
Randolph, MA
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2019 Category: Service
Horrible
Paid 115 for them to tell me what’s wrong with my A/C and that it’s not under warranty. This is the second time the air condition has acted up. I will never buy another Hyundai
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

My name is Jaimie Carmichael and I am the service manager here at McGovern Hyundai. I wanted to touch base with you on your recent service visit. Please contact me at your earliest convenience.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

PT
Patricia T.
Norton, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
People
The people are friendly and courteous but the service department needs to dictate to the service desk people the actual service times.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

My name is Jaimie Carmichael and I am the service manager here at McGovern Hyundai. I wanted to touch base with you on your recent service visit. Please contact me at your earliest convenience.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

Verified Customer
Allston, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/18/2019 Category: Service
Oil Change service could be faster
Given the vast competition, the oil change service could have been performed faster that 1.5 hours.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

My name is Jaimie Carmichael and I am the service manager here at McGovern Hyundai. I wanted to touch base with you on your recent service visit. Please contact me at your earliest convenience.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

Verified Customer
Avon, MA
2007 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Great Atmosphere and Customer Service Dept
Just Work on Making a Simple Oil Change. Not take So long! But other then that Dealership gets a Great Grade. Don't Over Book and have a Back log and Customer's Waiting. Alot of Customers make Appts for a Reason.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

We understand your time is valuable.  We appreciate your feedback.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

LD
Laura D.
Norton, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service from their staff. I love my Santa Fe!! :-)
As usual, I received great service and trust them to care for my vehicle.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

Thank you so much for the great review

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com

GT
Gabriele T.
Lowell, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Painless and flawless service
I went for a service without an appointment and McGovern Hyundai accommodated my needs without questions or pain. Was told of the required service needed, and all was done in a quick and efficient way! Well priced, great facilities, and wonderful personnel to assist.
JAIMIE C., Service Manager from McGovern Hyundai responded on 06/19/2019

Treating our customers to excellent service is always our priority.

Jaimie Carmichael
Service Manager
508-408-4530
Jcarmichael@mcgovernauto.com