Mcgrath City Hyundai, in Chicago, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.Mcgrath City Hyundai, in Chicago, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
TERRIBLE STAFF - No one helps when the car has issues
The engine died on my Santa Fe on 1/10/22.... it is middle of June, and they still have not fixed my truck. Originally the warranty claim was denied because I could not provide a receipt of maintenance from 2018 (REALLLY?) although i had most of 2019, all of 2020 and 2021. I was left with no choice but to go through litigation and fortunately won the case and approved to replace engine. The approval was end of April and again it is middle of June, and they have yet to replace my engine. I email them weekly and only told no update. Yet no one has told me if the engine has even been ordered and if it has, when was it ordered? Or why it is taking so long. I guess another lawsuit but this time it is with the dealership and not corporate.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
