McGrath City Hyundai


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1677 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.5434752/5Overall Rating 4.5434752/5Overall Rating 4.5434752/5Overall Rating 4.5434752/5rating 4.5434752
Original
Overall Rating 2.02174/5Overall Rating 2.02174/5rating 2.02174rating 2.02174rating 2.02174
90% Would Recommend
100% Business Response
Latest Review about 19 hours ago
Sonam P. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Coupon
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/14/2017 10:46 AM
Herberto T. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Christine Rocks "
Awesome employee and always helpful
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/13/2017 11:57 AM
Loredana R G. at McGrath City Hyundai responded on 12/14/2017

Hello Mr. Toro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Dennis C. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect"
Cant ask for better service!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/13/2017 05:27 AM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Dennis, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Lesia C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Rep"
very good
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/12/2017 04:17 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Lesia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Amari G. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"McGrath rocks!"
I love the people at McGrath.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/12/2017 01:40 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Amari, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Diane M. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hospitality was excellent "
Everything was great
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/12/2017 11:25 AM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Diane, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

William S. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"All service done as explained and in a timely manner"
I always seem to get in and out of this dealership without incident.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/11/2017 04:55 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello William, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

LOURDES G. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Services"
Every time is a piece of cake when I go in for any service at the McGrath Hyundai dealership. Thank you alot to everyone who works there its a pleasure always.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/11/2017 04:13 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Lourdes, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phillip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Jeremiah B. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, Great Staff"
I came in when someone stole my catalytic converter, Eddy was great explaining what I needed to do with insurance, police reports, and with the service department. Got everything taken care of in less then 2 days-amazing. I even had McGrath replace my break pads and coolant. Everyone from the service staff to the cashier was helpful-Funny story - when the cashier was helping with my bill someone called her up on the phone and started swearing and yelling racist things at her for no reason. No context, she picked up the phone and he started spewing obscenities I could hear standing back from the counter -she professionally told him that she wasn't gonna take his foul language and said good bye. She handled it perfectly, that guy was an ass, and she had every right to yell back but she kept it together like a champ. Keeping together under a crazy situation-that was great.
So as the title of my review says great service-quick turn around on repairs and everyone was amazing getting me the help and information I needed.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/11/2017 10:14 AM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Jeremiah, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Ronald C. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent friendly service"
Ed Vellega and other personnel were extremely accommodating during entire process.
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/10/2017 05:47 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Ronald, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Judy P. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional service"
I've come to expect nothing but exceptional service and Hyundai always delivers!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/10/2017 05:33 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Judy, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phillip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Mary P. on 12/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent price "
Pleasant and they did what I asked
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/09/2017 04:13 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Mary, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Sylvia R. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and knowledge of Eddie Villega"
Eddie is a great person with great customer service skills, greets his clients with a smile and shares his knowledge of the service business with his his clients, Eddie males sure his clients know exactly what's wrong and why the problem needs to be corrected, repaired or replaced.
Eddie always has a smile on his face and while talking to Eddie on the phone one can tell that Eddie is smiling.
Eddie goes above and beyond the call of duty and goes out of his way to plesse his clients. Grest job Eddie, keep up the great job u r doing. U make us feel we r welcomed to keep coming back.
Thanx for all of ur hospitality.
Buscemi
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/08/2017 07:34 PM
Loredana R G. at McGrath City Hyundai responded on 12/13/2017

Hello Sylvia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!!!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 12/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Nothing done about grinding noise in tire "
Still hear grinding noise in right passanger tire
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/08/2017 05:08 PM
Loredana R G. at McGrath City Hyundai responded on 12/11/2017

Hello ,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Jesenia R. on 12/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Very nice and great service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 01:19 PM
Loredana R G. at McGrath City Hyundai responded on 12/11/2017

Hello Jesenia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Laura M. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very good service, fast and great price.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 01:15 PM
Loredana R G. at McGrath City Hyundai responded on 12/08/2017

Hello Laura,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Rigoberto M. on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service people"
very good and fast service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/06/2017 08:10 AM
Loredana R G. at McGrath City Hyundai responded on 12/06/2017

Hello Rigoberto,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phillip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Candice G. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service"
As the head of the service department, Ed V. goes above and beyond to make sure that my car is taken care of any time I have an issue. I truly appreciate the friendly service! Everyone is so extremely helpful always!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/29/2017
Service Type: Repair
Review Created: 12/05/2017 05:43 PM
Loredana R G. at McGrath City Hyundai responded on 12/06/2017

Hello Candice,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Bonnie Q. on 12/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding "
The personal touch from the staff who remember me
Quality service for my car

I need to point out one issue which there is way to many phone calls and e-mail mails.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/01/2017
Service Type: Repair
Review Created: 12/05/2017 02:39 PM
Loredana R G. at McGrath City Hyundai responded on 12/05/2017

Thank you for the feedback Bonnie!!!

ELKJAER G. on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
A great first time experience, everyone was well informed, great waiting room and the woman who walks you out has one of the best customer service i have ever gotten.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 12/04/2017 04:46 PM
Loredana R G. at McGrath City Hyundai responded on 12/05/2017

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phillip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

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