McGrath City Hyundai


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

1826 Reviews

ReScore Reviews™ (51)

ReScore
Overall Rating 4.5294135/5Overall Rating 4.5294135/5Overall Rating 4.5294135/5Overall Rating 4.5294135/5rating 4.5294135
Original
Overall Rating 2.02/5Overall Rating 2.02/5rating 2.02rating 2.02rating 2.02
90% Would Recommend
100% Business Response
Latest Review about 22 hours ago
Barry B. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Ed is the best.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/19/2018
Service Type: Repair
Review Created: 02/22/2018 10:20 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/22/2018

Hello Barry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Calvin E. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant visit"
Christine the one who checked me in she is wonderful very polite friendly helpful she made me really feel comfortable there definitely recommend others to this facility
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/21/2018 09:32 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/21/2018

Hello Calvin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Donald D. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Everybody is just happy to see you.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/21/2018 09:15 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/21/2018

Hello Donald, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent visit"
I had a great experience at this location. The employees were engaged, very friendly, and helped me out with everything I needed.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/21/2018 05:03 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/21/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Nohemi U. ReScore Review on 02/20/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice staff "
Took my vehicle for and oil change and they provide a shuttle to my house ...I would definitely go back for my vehicle services
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 12:54 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Cars shakes after oil change"
Took my vehicle in for and oil change two days 3 days later car started shaking
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 12:54 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/20/2018

Hello Nohemi,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Darlene T. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"SERVICING"
CLOSE TO MY HOUSE , EASY APPOINTMENTS, JUST HAVE TO CALL FOR NEXT APPOINTMENT
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/20/2018 11:31 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/20/2018

Hello Darlene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Tuwanna J. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great team "
Always have respect for the customer, overall wonderful services.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/20/2018 08:24 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/20/2018

Hello Tuwanna,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Donald J. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Every time I go there for an oil change I receive excellent service. The employees are great, I will never go anywhere else.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 05:57 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/20/2018

Hello Mr. Jonhson,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Sharon G. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendly and reliable servicemen and technicins!"
From the time I drive in until I drive out, I can rely on the knowledgeable staff and professional service! Needless to say, quality Hyundai parts on site to fix whatever is needed to leave knowing it's going to be done right! And I rely on the fact that I will also get a good price, so I'm only digging deep to find the coupons I receive for being loyal to my service center! So I leave happy and they smile and send me on my way knowing there goes one more happy customer! And yes I do recommend you check them out! Even got my car washed on February 14th that was my Valentine's day Suprise!!!! Thank You Eddie V. you deserve a 5 star review!! Keep up the good work.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:07 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/19/2018

Hello Sharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Alice S. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love this place"
Prices are reasonable The work is guaranteed. And my car comes out clean!
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/18/2018 04:34 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/19/2018

Hello Alice,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Jose R. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people and good service"
good service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/17/2018 04:16 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/19/2018

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 02/16/2018
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall"
I was very pleased that they told me the repair would take about an hour and it was done in a bit less than an hour
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 08:32 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/19/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Mary T. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
The employees.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/16/2018 05:47 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/19/2018

Hello Mary,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

John H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
great service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/16/2018 08:53 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/16/2018

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer satisfaction"
My service at Hyundai Mcgrath was professional and efficient. I recently had a new bumper replacement through a body shop and my blind spot detector was not working. Not only did they fix my blinds spot detector efficiently they went above and beyond to contact the body shop to inform them of their mistake. Great customer service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 07:30 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/16/2018

Hello, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Deborah M. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai"
Prompt and efficient
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/15/2018 05:08 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/16/2018

Hello Deborah,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Luz O. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
I was out of there in less than 45 minutes. The person that took care of me, was very helpful.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:43 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/16/2018

Hello Luz,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Raul provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Marisol A. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
My service advisor did a great job!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/15/2018 01:31 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/16/2018

Hello Marisol,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Charissa R. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Car"
Nice friendly people work done in timely manner
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:27 PM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/16/2018

Hello Charissa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Herman R. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Latest service"
The service excellent as always. The staff is always cordial. Ed is always very good at explaining what needs to be done, the cost an the turn around tine.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/12/2018 11:27 AM
Loredana G., Customer Success Manager at McGrath City Hyundai responded on 02/13/2018

Hello Herman,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Displaying Review 1 - 20 of 1826 in total