McGrath City Hyundai

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773-889-9090
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Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

2137 Reviews

5 star
74%
4 star
11%
3 star
5%
2 star
3%
1 star
4%

ReScore Reviews™ (60)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.05/5Overall Rating 2.05/5rating 2.05rating 2.05rating 2.05
90% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Chicago, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Customer Service
Juan is a pleasure to have as my service rep every visit. He is very helpful and breaks down any issues throughly and make sure I understand what’s important to take care to upkeep the life of my vehicle. He’s always on top of any recalls my car may have that I haven’t gotten any notices for. We have general conversations and he welcomes me all the time with open arms. Thanks Juan
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/17/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

HL
Hilary L.
River Grove, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Bill was awesome!
Bill was very helpful! I still don’t believe I should have to pay $500 for my backup camera when there has been absolutely zero damage to the back of the car. I don’t know why the camera would be damaged. Though I was not happy with the results of the backup camera, Bill was very courteous.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/17/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer
Chicago, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/16/2018 Category: Service
Poor communication with customers
Customer service is one of the most important aspects of a business and this dealership severely lacks communication with its customers.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/17/2018

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

Verified Customer
Chicago, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Excellent customer service
I have purchased two cars here and bring my car in for regular maintenance. I trust the people working on my car. I receive excellent customer service from the time I call to schedule an appointment, until I pull out of the lot in my professionally maintained and cleaned vehicle. I appreciate the service I receive.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/17/2018

Hello Tamiko,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

JH
Joann H.
Chicago, IL
2013 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Ed V &. Christline @ Hyundai on Grand Ave.
Both very professional and through. explain everything, dealing with them since 2008, my second car from there
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/17/2018

Hello Joann,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that both Edward & Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

CP
Clifford P.
Oak Park, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Attention to detail1
Car was fixed! Now i can drive it!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/13/2018

Hello Mr. Phillips,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

BM
Bell M.
Maywood, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Oil Change
I appreciate the kind associates and the clean service the mechanics who service my vehicle.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/13/2018

Hello Bell,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

TP
Theresa P.
Chicago, IL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Above and Beyond
We brought our car in for service and walked out with a new vehicle! We can’t say enough about Ed, Louis and Marcus Everyone went above and beyond to make sure we were totally happy with our new purchase.

We will be going back to McGrath Hyundai, for service and when we are ready to purchase another vehicle!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/10/2018

Hello Theresa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

LF
Lashonda F.
Chicago, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Review
Brake light socket
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/10/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

DI
Debra I.
Chicago, IL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Hyundai
always pleased with the excellent service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/10/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

LT
Linda T.
Oak Park, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jesus makes doing business with you guys GREAT!!!!
Jesus and the ladies at the checkout desk where you pay area really nice and friendly employees.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/10/2018

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

ME
Mohamed E.
Oak Park, IL
2013 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2018 Category: Service
Delayed service
My car has been in the dealership for 7 months, until the last 2 months when I started to call on a regular basis, I had few calls to get updates. I believe the delay could have been from the factory, but I can't guarantee that. The staff were nice, but 7 months were a lot to keep my cool. I am moving to another state, I hope there is no problem when I finally get the car. The person who coordinated my service through Hyundai customer service was very nice and called me weekly at the last 4-8 weeks to make sure that I wasn't forgotten.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2018

Hello Mohamed,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

EG
Eduardo G.
Oak Park, IL
2013 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2018 Category: Service
better service
i was so dissapointed and not satisfied the brakes pads that they changed it on this location that was 3 or 4 months ago then i went there for change oil and i asked them to check all for my car and they found out need to replace a lot of things i know some of them need to be replaced but the other brakes pads i changed it, now i need to replace them again because there is a sound coming out fr my car.no choice but go and fix the problem in my car and pay fees again.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2018

Hello Eduardo,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

CH
Claudia H.
Cicero, IL
2013 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2018 Category: Service
Same
The waiting are and bathrooms have been clean.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2018

Hello Claudia,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

JL
Jane L.
Chicago, IL
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Brand new to McGrath with an old Hyundai
I was a loyal customer at another Chicago area Hyundai dealer until 2017 when I had a bad experience in the service department and no one responded to my complaint. Needing to try another place, I looked online and found McGrath. It was easy to make a service appointment, a problem at the previous dealership when they decided that they would no longer take oil change appointments. I was quickly greeted at McGrath upon arrival.The service advisor reviewed my previous records and made recommendations regarding what services were needed. He showed me a quiet place to wait and work. The work on my car was completed before the promised time. My 2008 Hyundai Elantra is a great car and now I have found a great place to have it serviced. Thanks for your help.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/07/2018

Hello Jane,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer
River Forest, IL
2011 Hyundai Elantra To
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/02/2018 Category: Service
parts for your car are not available, customer service is non existent
see the title. It is that sad
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/04/2018

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathnetwork.com
773-889-9090 Ext. 3767

VL
Virginia L.
Chicago, IL
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Oil change
Good service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/06/2018

Hello Virginia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

JM
Juan M.
Chicago, IL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
good service
Need more amenities in waiting area.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/06/2018

Hello Juan,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

IN
Irena N.
River Grove, IL
2018 Hyundai Kona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Friendly employee
No comment
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/06/2018

Hello Irena,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phillip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

SM
Sharon M.
Chicago, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Great service
The service department has never disappointed me. Professional and close to punctual when promised. Great staff - can’t say anything negative for Hyundai Service Group.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 08/06/2018

Hello Sharon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phillip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767