Overview

Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

2666 Reviews

ReScore Reviews™ (84)

ReScore
Overall Rating 4.6666686/5Overall Rating 4.6666686/5Overall Rating 4.6666686/5Overall Rating 4.6666686/5rating 4.6666686
Original
Overall Rating 2.09524/5Overall Rating 2.09524/5rating 2.09524rating 2.09524rating 2.09524
90% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


AV
Antwonita V.
Chicago, IL
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Price increase
The prices for services are steadily raising it is ridiculous.

BG
Brian G.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Christine is amazing
I have been coming to McGrath for oil changes for 6 years now and I always have christine she was amazing today just like every other time I have come in.

AK
Anita K.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Friendly
Stern many years with McGrath Hyundai I’m always happy with the service they offer on my car. Service is always #1, friendly and any concerns I have are taken care of right away

DJ
Donald J.
Chicago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Great service
Everytime we go there I receive excellent service. I would recommend this dealership and service department to anyone buying a car or going in for anything you need done at the service department. They go above and beyond.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Donald,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


GN
Giovany N.
Chicago, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Awesome service
Jesus is the best. Great guy!!!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Giovany,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


EP
Edward P.
Elmwood Park, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Maintenance visit to McGrath City Hyundai
everything was great and done on time.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Edward,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


AG
Alberto G.
Elmwood Park, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Alberto
Son muy profesionales conocen bien su trabajo y ayudan al cliente
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Alberto, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


OC
Oscar C.
Chicago, IL
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
The service
The services is great .
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Oscar,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


LG
Leonel G.
Des Plaines, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/15/2019 Category: Service
Better job
Need to work on service and retrain sales person to be on top of their game
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Leonel,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


PA
Pedro A.
Harwood Heights, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Very good
Jesus great customer service
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Pedro,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


SR
Sylvia R.
Streamwood, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Eduardo & Scotty
Eduardo & Scotty our service rep. & technician r fabulous always there to greet us with a friendly smile. Completely satisfied with the work scotty performs on the vehicle. Scotty is the best.
We r not happy with the technician's there that only do oil changes etc... I don't feel they r skilled trained technician's, do not want them to work on our car!!!
Buscemi
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2019

Hello Mr. Buscemi,,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed & Scott provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


GG
Gino G.
Chicago, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Good and friendly service
They provide good service
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Gino,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


PA
Patricia A.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Oil change appointment
Took my car for oil change, waiting time was decent for a Saturday appointment and Beth, the attendant was outstanding.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Patricia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Beth provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


BM
Belinda M.
Chicago, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019 Category: Service
Horrible wait times
Only go here if you have time to waste.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Belinda,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067


AC
Aprille C.
Chicago, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
impeccable customer service
This is why I’ve purchased 3 Hyundai vehicles
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Aprille,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


EA
Elsa A.
Lyons, IL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Customer Service Always 5 stars
I did not go to this service, my dad took my car for me since my work schedule is quite hectic. He told me he was talking with one of the staff members and even though it was a long wait to get our car, we got a courtesy car wash and he said staff members was checking on him periodically. If i had gone myself, i always get treated with respect and friendliness so I love you guys for treating my dad great, like if it was me.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Elsa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


RH
Regina H.
Forest Park, IL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2019 Category: Service
Issue not resolved
This place is great for oil change, tire rotation, or windshield wiper changes but as far as expertise in knowing and fixing the car I don't trust them to do that.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/12/2019

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/12/2019

Hello Regina,


My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-804-5067. I look forward to speaking with on Monday.
 *Please excuse the first respone (sent in error). 
Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-804-5067


BN
Barbara N.
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Great Service
Service is always great and staff are the best!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Barbara,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


LJ
Lakisha J.
Forest Park, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Great Service
The service is always great and timely. I always come here to get my vehicle serviced. Keep up the good work!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/12/2019

Hello Mrs. Johnson,

Thank you for taking time out of your day to complete this review! Please enjoy your weekend and have a happy easter. 


Verified Customer
Chicago, IL
2002 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Sílvia
Excelente services
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/15/2019

Hello Alberto,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Beth provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767