Overview

Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

2491 Reviews

ReScore Reviews™ (75)

ReScore
Overall Rating 4.639996/5Overall Rating 4.639996/5Overall Rating 4.639996/5Overall Rating 4.639996/5rating 4.639996
Original
Overall Rating 2.08/5Overall Rating 2.08/5rating 2.08rating 2.08rating 2.08
90% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


MD
Michael D.
Oak Park, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Customer Service
Friendly, professional service department

MF
Michael F.
Chicago, IL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Christine is the best!
Even though we've been to the shop quite a few times to have different warranty repairs done on our Sonata Hybrid, Christine at McGrath City Hyundai is always extremely courteous and professional each time we've had to take our car back in. She makes a frustrating experience more pleasant, and that's not easy to do. Thanks Christine!

RR
Ronald R.
Chicago, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Mr. Eddie Valenga, service department
Ed really cares about everyone and is honest and truthful about needed repairs.

JK
Jacqueline K.
Oak Park, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Friendly staff.
Prompt and courteous service.

AK
Adrean K.
Elmwood Park, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Not. Pushy
Very kind and not pushy do not try to upsell and anything whether it be in service for buying a car

AN
Amy N.
Chicago, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
oil change
I have been coming here for 8 years. The price has gone up $10. though in one year and the wait kinda long. However, I still trust the dealer over other places.

EC
Edmund C.
Elmwood Park, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
They were excelent
Eddy Vellega was very good!! He explain the problem to me and also showed me a picture for the problem!!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Edmund,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


AA
Arnulfo A.
Chicago, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Glad they fix my car
I took my car for a recall from Hyundai, it was doing badly, but they take care of it!
The bad thing for me, is that I was with no car for almost a week, from Monday to Saturday.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Arnulfo,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


PM
Pratik M.
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Very throrough service!
Lee was great at explaining everything very throughly to make sure I understood what was going to take place. He was also extremely polite and informative.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Pratik,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Waverly provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


SH
Sedrick H.
Oak Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great service!
Jesus was wonderful! McGrath Hyudai was able to fit my last minute oil change and Jesus walked me through every part of the process. And he did it with a smile
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Sedrick,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


Verified Customer
Chicago, IL
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
My car was finaly fixed and washed.
Need more explanation, more information about service. Customer shout understand that he is good hands.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


RM
Rosemarie M.
Chicago, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Freiendly Service
Fast, informative and courteous service
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Rosemarie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Eddy provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


NH
Nelly H.
Chicago, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
VERY FRIENDLY
EVERYONE MAKE US FEEL LIKE HOME
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Nelly,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


AT
Amy T.
Chicago, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Awesome Customer Service
We have bought numerous cars from this dealership and will continue to do so. Their service department shoots straight with you. Definitely come here for oil changes.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/15/2019

Hello Amy,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Waverly provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


AC
Astrid C.
Cicero, IL
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great people!
I was taken care of by Jesus and he was truly amazing. He did an oil change, filter clean up and regular check up in less than 40 minutes. I will be back for my next oil change!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019

Hello Astrid,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


EB
Edward B.
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Service
Always great service!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019

Hello Edward,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


GD
Gail D.
Chicago, IL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
They let you know exactly what you need.
Lee even called me to let me know when the car would be ready. Great guy!!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019

Hello Gail,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Waverly provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


DJ
Donald J.
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Oil change and tire rotation
I went in for a tire rotation and an oil change. They informed me also about a recall on my Hyundai Tucson. They took care of everything without having to come back. They are always so helpful, friendly and efficient, I would never go anywhere else. I would definitely recommend this dealership and service department.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019

Hello Donald,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Waverly provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


MO
Margie O.
Chicago, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/12/2019 Category: Service
Mohoni
I’m still waiting on the part and it’s been a week. Not being able to drive is a big inconvenience because I take care of both my parents
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019

Hello Margie,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


SC
Somchin C.
Oak Park, IL
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Amazing
Thank you for all of your cares! I have been greatful and thankful !!! May God bless you !!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/12/2019

Hello Somchin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767