McGrath City Hyundai


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

1982 Reviews

ReScore Reviews™ (55)

ReScore
Overall Rating 4.5636362/5Overall Rating 4.5636362/5Overall Rating 4.5636362/5Overall Rating 4.5636362/5rating 4.5636362
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
90% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Enrique E. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and polite"
I once was a costumer of grossinger hyundai. Never again, I left because of their sales techniques, very deceptive and annoying. I love the service in here because even tough they try to sale you an additional product they don't bother you after you said no.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/24/2018 03:28 PM
Verified Customer on 04/24/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"N/A"
Educate yourself before bringing your car in for service to anyone, even your dealer. This is a good place if you are looking to purchase a vehicle because they work with you and the salesmen seem to actually care, but when it comes to servicing your vehicle take to someone you trust. Most of the time these guys will try to tack something extra on that you don't need done. This has now happened to me on more then one occasion.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/24/2018 11:55 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/24/2018

Hello Anthony,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Jose M. on 04/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer friendly"
Great service, very courteous and professional
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 04/21/2018
Service Type: Maintenance
Review Created: 04/24/2018 11:02 AM
Richard W. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Its ok."
Just had mileage verified by Hyundai for rebate..
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 03:06 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/24/2018

Hello Richard,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Mark M. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer friendly "
Awesome place
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/23/2018 01:13 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello Mark,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Raul provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Stephanie B. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"ED V"
nice
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/23/2018 12:48 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello Stephanie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Matt Z. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
They went beyond my expectations & provided great service. Eddy & his co-workers were very curtious & helpful. 5 star service all the way.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/18/2018
Service Type: Repair
Review Created: 04/23/2018 11:04 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello Matt, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Professional "
Took good care of me and my Hyundai
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Repair
Review Created: 04/23/2018 10:48 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Glenys R. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Everytime I go there the team is always ready to help put no matter what the situation.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/23/2018 07:09 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello Glenys,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Raul provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Joyce E. on 04/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Turn signal fixture"
Service was great!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/22/2018 07:50 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello Joyce,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice place"
The staff was friendly and they got me in for an oil change right away, the same day,
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/20/2018 07:16 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attentive & friendly! "
Always welcomed with a smile. I appreciate that they take the time to talk through the scheduled services and set expectations for my visit. Very satisfied !
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/20/2018 06:19 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/23/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Maria B. on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome "
Ed is has great customer service. He makes sure that the customer is happy with all the services. Need more workers liked him always has a smile on his face. Makes you feel very comfortable.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/20/2018 10:28 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/20/2018

Hello Maria,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Nagil D. on 04/18/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Needs a little work."
Overall, my experiences with this dealership have been good. I have purchased multiple vehicles and have been overall satisfied. Not so great this time.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 04/14/2018
Service Type: Repair
Review Created: 04/18/2018 07:40 AM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/18/2018

Hello Mr. Diaz ,


My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Friendly and prompt service.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 08:37 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/18/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Laurie P. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I am always happy with the the service I get from your service department. Thank you Ed Valegga"
I am always happy with the service I received in your service department thank you Ed Vallega and team.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/17/2018 04:51 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/17/2018

Hello Mrs. Pelligrino, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Joanne E. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The service was great and timely.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 03:46 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/17/2018

Hello Mrs.Ebert


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Raul provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"3,000 mile service"
top service and easy setup
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 02:05 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/17/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer ReScore Review on 04/19/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Good service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 12:48 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Laziness "
Lazy workers here. You have to go yourself after a while day your car being there to show them the problem they “can’t hear or see”.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 12:48 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/17/2018

Hello Mrs.Rivera,


My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Edison P. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that works there really cordial and friendly very professional "
A good experience every time I visit the place
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/17/2018 12:32 PM
LOREDANA R G., Customer Success Manager at McGrath City Hyundai responded on 04/17/2018


Hello Mr.Paredes,
Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan   provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Displaying Review 1 - 20 of 1982 in total