Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5

(3,441 Reviews)

ReScore Reviews™ (107)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


CH
Cynthia H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Sales Representative
I just wanted to thank Miguel Caro he was very helpful in helping us a choose a vehicle! He was friendly and pleasant to interact with! I would highly recommend requesting him when going to Hyundai to purchase you new vehicle.
Christopher H., BDC Director from McGrath City Hyundai responded on 06/02/2020

Hello Cynthia,   

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


LT
Linda T.
Berwyn, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
Lt
Nice people at McGrath
Christopher H., BDC Director from McGrath City Hyundai responded on 06/02/2020

Hello Linda,  

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


EM
Efrain M.
Chicago, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020 Category: Service
Great Service
The service team are outstanding.
Christopher H., BDC Director from McGrath City Hyundai responded on 06/02/2020

Hello Efrain, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


Verified Customer
Chicago, IL
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Customer service beyond expectation
If not for cristine's exceptional treatment it would be just a star for me this visit. She made up for the mechanical inconvinience that happened right after the service. You've got a gem in her.
Christopher H., BDC Director from McGrath City Hyundai responded on 06/01/2020

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


VH
Victor H.
Chicago, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020 Category: Service
Outstanding
Ed Villegas once again did not disappoint
Great service!
Christopher H., BDC Director from McGrath City Hyundai responded on 06/01/2020

Hello Victor, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


CB
Carol B.
Chicago, IL
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020 Category: Service
Great customer service
Staff is always respectful and friendly I never had to wait a long time
This is my fourth car with this dealership
Christopher H., BDC Director from McGrath City Hyundai responded on 05/28/2020

Hello Carol, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


KJ
Kyung J.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/28/2020
Their warranty is a joke.
Back in 2017 I bought a brand new Elantra, and only 3 years later, my AC is not blowing cold air anymore. Apparently this "amazing" warranty they have does not cover this and I will have to pay $250 for them to just do a diagnosis test to see what the problem is! Not including the actual repair cost after either. Why do I have to pay for them to just find out what's wrong with my car? What a joke! The AC going out after 3 years is way too soon for that to be happening. I will never buy or recommend a Hyundai, ever.
Christopher H., BDC Director from McGrath City Hyundai responded on 05/28/2020

Hello Kyung, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

CC
CHRIS C. from McGrath City Hyundai responded on 05/28/2020

Kyung,

I am a little confused with the review.  I am looking at your vehicle history and see the vehicle in not here for service currently and has not been to the dealership since February and has not been inspected for any A/C issues at our dealership before. I'm guessing you called in and asked if your A/C is covered under warranty and I am going to also guess that the advisor mentioned that is a very difficult question to answer over the phone since we can not see the vehicle.  The inspection fee is simply for the rare cases that a customer comes in and has some type of damage to the vehicle causing a failure to the A/C system that is not a factory defect.  If the vehicle does have a factory defect, causing the A/C to fail, then there is no inspection fee charged and your repairs are covered by your warranty at no charge to you.  Please give me a call at your convenience and we can discuss further, get this cleared up, and most importantly get your A/C blowing cold air for the summer months ahead.

Best regards,

Chris


GC
Gerald C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Randy Richards
Brought my car in for oil change and tire rotation. Left with good, fast service and a $10 discount coupon! Thanks guys!!
Christopher H., BDC Director from McGrath City Hyundai responded on 05/28/2020

Hello Gerald, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


DL
Don El L.
Cicero, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2020 Category: Service
Definitely a good experience
Given the times we are in right now, this dealership has definitely hit their mark. Customer is first and foremost on their minds and you are treated with respect and dignity. Not pushed or forced into a decision you do not want to make. They listen and make sound decisions based off the information feedback. I had been to several dealerships in search of a new vehicle and even tho some of those dealerships had better deals on the vehicles I wanted they did not have the service skill set to keep me at the table and earn my business. If I said no, Mike understood my hesitance and worked with me to get it done! It was great to have someone like Mike taking care of me. I appreciate all he did and the team at McGrath to not only earn but also KEEP my business. Thank you.
Christopher H., BDC Director from McGrath City Hyundai responded on 05/26/2020

Hello Don El, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


JR
James R.
River Forest, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2020 Category: Service
Really takes care of customer
Always helpful, courteous, professional service!

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2020 Category: Service
Extremely friendly and helpful
Always there for helpful, friendly, professional service.
Christopher H., BDC Director from McGrath City Hyundai responded on 05/26/2020

Hello James, 

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com


EB
Eleuterio B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2020
Fantastic Service
Fantastic job.
Christopher H., BDC Director from McGrath City Hyundai responded on 05/24/2020

Hello Eleuterio,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908

 


Verified Customer
Chicago, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020 Category: Service
Great customer service
Great customer service
Christopher H., BDC Director from McGrath City Hyundai responded on 05/23/2020

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


Verified Customer
Cicero, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2020 Category: Service
Ok visit
With the pandemic going on right now the facility was clean, well lite, and overall Good for social distancing
Christopher H., BDC Director from McGrath City Hyundai responded on 05/23/2020

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


JM
Jose M.
Chicago, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2020 Category: Service
Great Service
I bought my car here and have been servicing it there as well. They are very professional and nice.
Christopher H., BDC Director from McGrath City Hyundai responded on 05/23/2020

Hello Jose, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908


ND
Nagil D.
Harwood Heights, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/22/2020 Category: Service
Overall good experience
Christine does well to communicate progress of vehicle repair/maintenance.
Christopher H., BDC Director from McGrath City Hyundai responded on 05/22/2020

Hello Nagil, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com
773-804-5052 ext 8908