McGrath City Hyundai

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773-889-9090
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2371 Reviews

5 star
74%
4 star
10%
3 star
5%
2 star
3%
1 star
4%

ReScore Reviews™ (70)

ReScore
Overall Rating 4.65714/5Overall Rating 4.65714/5Overall Rating 4.65714/5Overall Rating 4.65714/5rating 4.65714
Original
Overall Rating 2.04348/5Overall Rating 2.04348/5rating 2.04348rating 2.04348rating 2.04348
90% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews

VL
Virginia L.
Chicago, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
good service
good service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018

Hello Virginia, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

HL
Hamsel L.
Chicago, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/08/2018 Category: Service
no support or guarantee
I bought a car and 2 weeks later have problems and I won’t be covered for it seems. Everything was all smiles when I was buying the car now I’m on my own with my problems.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018

Hello Hamsel,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

JG
Julita G.
Chicago, IL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Great service
The service is amazing as usual. Christine is a professional, very helpful, been going there ever since I bought my car. Recommend it
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018

Hello Melissa, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

AA
Arnulfo A.
Chicago, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Exelent service
I was told what needs to be done with my car, y it was fast
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018

Hello Arnulfo, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Verified Customer
Chicago, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
billholbrook23@yahoo.com
Friendly, usually good time frame for service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018

Hello William, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

CJ
Cherrie J.
Chicago, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Well pleased
I thank the staff at McGrath City Hyundai for their professionalism and concern when handling my car.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/11/2018

Hello Cherrie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Phiilip provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! 

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

TM
Tony M.
Rolling Meadows, IL
2013 Hyundai Sonata
Verified Customer
ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Update
Had an issue with receiving emails not related to me that kept coming and coming. Talked to Lori and she is resolving the issue. Returned my message very quickly.
Recommended
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018 Category: Service
Annoying
They keep sending surveys for a car I don't own.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/07/2018

Hello Tony,

I just left you a voicemail. Please contact me when you are avalible. I you to verify the information that I need to remove. 



Loredana Giotta
McGrath City Hyundai Client relations Manager 
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767 

Verified Customer
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
.
Great customer service, friendly staff.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/07/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

OM
Oscar M.
Elmwood Park, IL
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Treated me very good
I was immediately greeted and my car was serviced quickly. I never get my car washed because of a special finish it has but because of all the salt that was on the car they offered to carefully just spray the car down and get the salt off.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/07/2018

Hello Oscar,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

MG
Marco G.
Chicago, IL
2019 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/05/2018 Category: Service
Needs improvement on communication.
Purchasing experience was great and I would highly recommend this place to anyone. During my first maintenance appointment. It was not pleasant. During my visit I scheduled for an oil change and 1st maintenance for my recently new purchase. My vehicle was under maintenance longer that what was advised. On top the communication was poor. No one told me about the additional work that was done on my vehicle. I feel this could've been better had they told me about this issue. Other than that. It is a very nice place and staff is very courtious during my visit. Even as far as recognizing me for when I went to purchase the vehicle. Very nice lobby as well!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/07/2018

Hello Giron,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

RL
Richard L.
Chicago, IL
2011 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/03/2018 Category: Service
More time and more money
My oil change cost more than before and took twice as long.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2018

Hello Richard,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

JM
John M.
Elmwood Park, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
.............................................
....................................................................
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/04/2018

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

BB
Brian B.
Chicago, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/03/2018 Category: Service
Good Service Bad Service Time
Staff and service are excellent. Time of service. particularly for basic services such as oil change or tire rotation, is unacceptable.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hello Brian,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

MM
Miguel M.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018 Category: Service
Service
Every time I keep going the level of service gets better!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hello Miguel,
Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!
Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

TW
Terrance W.
River Forest, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/02/2018 Category: Service
Here We Go Again
again wasted time in a empty lounge over 3 hrs to here i need to come back.....
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hello Terrance,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767

AG
Alberto G.
Elmwood Park, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018 Category: Service
Son unos Profesionales
Son amables y saben abordar a los clientes en cuanto averías o simplemente cambios de aceite o alguna pieza si lo requiere altamente profesionales los recomiendo con los ojos cerrados
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hola Alberto,
Gracias por tu comentario! Los comentarios de los clientes son muy importantes para nosotros y me complace saber que Jesus le brindó una experiencia de servicio excepcional. Disfruta el resto del día. ¡Esperamos verlo en su próxima visita de servicio!
Saludos cordiales,

Loredana R. Giotta
Especialista de clientes de Hyundai
Lgiotta@McGrathCity.com
773-889-9090 ext. 3767

KP
Kathleen P.
Elmwood Park, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018 Category: Service
Service
I will always bring both of my Hyundai's to this dealership. The service dept. Is awesome. Also so very very kind to my husband and I.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hello Kathleen,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

SF
Steven F.
Chicago, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
*****5 Stars*****
5 stars as usual! I really enjoy going to see Christine, thanks for all you do!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

KR
Klara R.
Chicago, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Great Service
Very friendly staff and great service!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 12/03/2018

Hello Klara,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Ed provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit! Happy holidays!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

LB
Linda B.
Chicago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Happy
I was so disappointed when I first arrived. My left from driver seat was broken. It was almost like a swivel chair. Hollywood car wash did something to my seat. I take very good care of my car to be a women! So needless to say when it happened I was furious! Bill, (on grand ave) was so nice. His kindness really calmed me down! Thank God my car was under warrenty. If not, I would have been $1500 out of my pocket. My car, was ready even before the time, I was given to make my 12pm Drs. Appt. you’re the best!!!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 11/29/2018

Hello Linda,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767