Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2273 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.6307652/5Overall Rating 4.6307652/5Overall Rating 4.6307652/5Overall Rating 4.6307652/5rating 4.6307652
Original
Overall Rating 2.06154/5Overall Rating 2.06154/5rating 2.06154rating 2.06154rating 2.06154
90% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Bensenville, IL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Great service.
Honest and straightforward service.

Verified Customer
Westchester, IL
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
service
all good

LB
Latasha B.
Oak Park, IL
2013 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Perfect service
Thanks

Verified Customer
Chicago, IL
2018 Hyundai Elantra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2018 Category: Service
Long wait for Oil Change
Long wait for oil change but firendly staff and knowing it was done correctly = piece of mind
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/23/2018

Hello Nicole,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


LW
Lach W.
Elmwood Park, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Fast service
Came on Wednesday afternoon without appointment they changed oil in no time
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/23/2018

Hello Lach,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


TW
Terrance W.
River Forest, IL
2013 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/22/2018 Category: Service
Rip-Off
recommending service that's not needed and didn't do job that i asked to be done....
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/23/2018

Hello Terrance,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


JS
Jose S.
Chicago, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Excellent service and knowledge of their work
Great experience no hassle or long wait time .friendly staff
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


MS
Micheal S.
Chicago, IL
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Love this place.
I will never take my car anywhere else.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


RJ
Robin J.
Skokie, IL
2012 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Recent visit
see survey
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Robin,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


JM
James M.
Chicago, IL
2009 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
The service and the tech that took care of me.
I may have had to wait for over an hour and a half, but Bill took care of my care to make sure they installed
fresh anti- freeze and gave me a multi-point inspection so I was all set for winter.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


BB
Barbara B.
North Riverside, IL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Professionalism & knowledge
Juan Damian was very helpful & professional.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Barbara,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Juan provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


JC
Jose C.
Chicago, IL
2014 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Conftable service
I would definitely come back to service my car again, ever since I bought my car there and now I service my car there also they have service me with respect and very friendly I would definitely recommend this place to my friends and family thank you Macgrath city Hyundai.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Jose,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


TH
Tonya H.
Broadview, IL
2005 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Great Service Department!
Eddie Vallega is the best!!
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Tonya,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


BH
Bianca H.
Chicago, IL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Quick response
After my first response I was surprised at how quickly I was contact to get a resolution to my problems. I received information that I didn't know and that alone made me feel better. Sometimes just listening will help you to feel better about the any issues.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/16/2018 Category: Service
No update
They don't call for updates on your car
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/17/2018

Hello Bianca,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


JJ
Joyce J.
Chicago, IL
2015 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Your personnel is professional and courteous
First time i had to have a second visit for an issue
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/17/2018

Hello Joyce,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767


CR
Charissa R.
Chicago, IL
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great Service
They really listen you & do a great job explaining what u need done to your car
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Charissa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


LM
Laura M.
Elmwood Park, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great customer service representative, good service
Excelente, information from service representative.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Laura,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


MK
Michael K.
Chicago, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Hyundai Sonata service
Super great routine service (15,000 miler in my case) - car came back cleaned then when it went in. Everything professionally completed at a super good price.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/22/2018

Hello Michael,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Bill provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


JF
John F.
Chicago, IL
2014 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Ask for Jesús
Jesús is one of the best representatives in the Service Department. He is always polite, helpful, and professional.
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello John,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Jesus provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767


SB
Sandra B.
Chicago, IL
2016 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2018 Category: Service
Dishonest Repairs
See previous comments
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 10/15/2018

Hello Sandra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@mcgrathcity.com
773-889-9090 Ext. 3767